www.Smartphone-Manual.com Reviews

Name: www.Smartphone-Manual.com
Address: Faulkner House, St Albans
Rating: 4.33

4.3 Rating 3,739 Reviews

83 %

of reviewers recommend www.Smartphone-Manual.com

Company Reviews

Metrics

4.3

Based on 3,739 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

www.Smartphone-Manual.com 5 star review on 15th October 2020

Edward

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have not received either of them. W24225No tracking info or any way of knowing when it will arrive Christine longtin 602 329231”

Helpful Report

Posted 1 year ago

Hello Your order was in the postal system with Royal mail when they had a cyber attack back in January. This attack halted all international post. This was completely out of our hands. They have just started back shipping internationally so your order should arrive soon.

Posted 1 year ago

“I still have not received the smartphone manual that I ordered from you. Can you please make sure That I do receive it. This is very POOR customer service.”

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Posted 1 year ago

“No chapter/topic list in front, no index in the back.”

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Posted 1 year ago

Hello The manual is published by Samsung we simply print the manual for you phone they make available on their website.

Posted 1 year ago

“They took my money, $25.25, but I never received the manual. I've tried to send them a message; they have no phone, what do you think of that?, and do not reply to my messages. They're crooks. I would strangle the crooks if I could get my hands on them. Guess I'll have to call my credit card people and cancel. You all can go straight to HELL!!!!”

Helpful Report

Posted 1 year ago

Hello I am sorry you have not receive your order. I can assure you we are not crooks. We are in the UK and our telephone number is on our website. 01707273773(this is a UK number) I will resend your order has the first one seems to have gone missing in the postal system.

Posted 1 year ago

“Did not receive it”

Helpful Report

Posted 1 year ago

Hello I will resend the order as the order seems to be missing in the postal system.

Posted 1 year ago

“As of January 13, 2023, I have not yet received it.”

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Posted 1 year ago

Hello I am sorry this order has not reached you. Over the month of December Royal Mail on several days were on strike and this delayed the movement of the post, But seems they have lost this order I will resend the order.

Posted 1 year ago

“Ordered Dec12 and still have the manual”

Helpful Report

Posted 1 year ago

Hello I am sorry this has not arrived. Over the month of December Royal mail took several days of strike action. This delayed the movement of the post, but seems they have lost your order. I will resend the order.

Posted 1 year ago

“I still haven't received my manual. I keep contacting OTC to tell them I still don't have it but there hasn't been anything done about it so far. I paid $23.90 and so far nothing. The transaction date was Nov. 28, 2022. I would like to have my money returned to me.”

Helpful Report

Posted 1 year ago

Hello I will email you directly to check we have the correct address.

Posted 1 year ago

“I ordered a manual on 11/24 /22 and still have it. order no. 22010289w”

Helpful Report

Posted 1 year ago

Hello I will email you directly to check we have the correct address.

Posted 1 year ago

“I still have not received my purchase. Now, I realize that is most probably down to striking postal staff, but you must have been aware of their ongoing industrial action! I was not aware that you would not be using private parcel delivery until it was `too late' ! Otherwise, I would not have ordered ! I strongly suggest that you re-send me via private parcel post ASAP. or at least refund my money !”

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Posted 1 year ago

Hello I will email you directly to check we have the correct address for you.

Posted 1 year ago

“really nothing not even the basics”

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Posted 1 year ago

Hello The manual we sent you is the manual Nokia make available for your phone.

Posted 1 year ago

“DID NOT HAVE "TEXTING"OR CHAT" IN THE INDEX OR IN THE MANUAL...I WANTED TO KNOW HOW TO SEND A PHOTO WITH A TEXT MESSAGE. OTHER INFO WAS NOT PRESENTED IN A SIMPLE CLEAR WAY TO THOSE OF US WHO DO NOT USE ELECTRONIC FORMATS”

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Posted 1 year ago

Hello I am sorry you found the manual unhelpful. we simply print the manual the manufacture make available for you phone.

Posted 1 year ago

“WHO COULD READ SUCH FINE SMALL PRINT??????????? Even large magnifying glass was insufficient,”

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Posted 1 year ago

Hello I am sorry I will resend the order in A4 size this will increase the size of the text.

Posted 1 year ago

“It was the wrong book I ordered OppoA16s I got color os 11”

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Posted 1 year ago

“Need pictures and more visual. Didn't learn much.”

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Posted 1 year ago

Hello The manual we supply is the manual Samsung make available on their website for your phone.

Posted 1 year ago

“Print was too small and not dark enough. The online manual had colour highlights and this manual did not. I feel that I have wasted my money.”

Helpful Report

Posted 1 year ago

Hello We can only print in black and white. I will be happy to resend the order in A4 size for you this will increase the text size making it easier for you to read.

Posted 1 year ago

“I`d love to if only I had the manual!”

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Posted 1 year ago

Hello I will email you directly to check we have the correct address for you.

Posted 1 year ago

“This manual was not written for the printed page, but rather for online use. Highlighted words on a printed page are meaningless.”

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Posted 1 year ago

Hello The manual we sent is the manual that Motorola make available on their website for your phone. If you are not happy with the manual then please return with a covering letter for a refund.

Posted 1 year ago

“The manual is very hard to read. For me I would have preferred it written on A4 paper. I would be happy to pay extra for a manual that was easier to read. In it's present form I can only rate it as a '4'”

Helpful Report

Posted 1 year ago

Hello I will resend the order in A4 size for you.

Posted 1 year ago

“Most icon's were difficult to recognise & e.g Emails section no need for Gmail simply tap pencil in Email & send section appears to start the ball rolling. This was shown to me at Tesco mobile dept.”

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Posted 1 year ago

www.Smartphone-Manual.com is rated 4.3 based on 3,739 reviews