“Don't quite understand when your E-mail says I have made a purchase from SmartChip.
Hopefully I have register a dog that as came in care of the rescue that was already chipped but NOT registered.
The previous owners had no idea the puppy was chipped when they purchased the dog May 2014.
When they purchased the dog it was suppose to be a Male Labrador which was from somewhere in Kent as far as they could remember and not kept any of the details of the location.
Sometime in between the birth of the pup and being sold it was micro-chipped but not recorded.
The dog it's self is Female, (NOT MALE) Black, Labrador's head and tail but, Jack Russell size height and body.
Can you through some light on this.
(A) Is the dog now registered under the name of the rescue
Dogs name is Tilly. Female. Chip Number 900.118000245598
S.T.A.Rescue
Registered Charity Number 1075974
60, Montserrat Road,
Basingstoke,
Hampshire.
RG24 9PF
Please confirm.
Yours Sincerely
Mrs Shirley King. S.T.A.Rescue.”
“Don't quite understand when your E-mail says I have made a purchase from SmartChip.
Hopefully I have register a dog that as came in care of the rescue that was already chipped but NOT registered.
The previous owners had no idea the puppy was chipped when they purchased the dog May 2014.
When they purchased the dog it was suppose to be a Male Labrador which was from somewhere in Kent as far as they could remember and not kept any of the details of the location.
Sometime in between the birth of the pup and being sold it was micro-chipped but not recorded.
The dog it's self is Female, (NOT MALE) Black, Labrador's head and tail but, Jack Russell size height and body.
Can you through some light on this.
(A) Is the dog now registered under the name of the rescue
Dogs name is Tilly. Female. Chip Number 900.118000245598
S.T.A.Rescue
Registered Charity Number 1075974
60, Montserrat Road,
Basingstoke,
Hampshire.
RG24 9PF
Please confirm.
Yours Sincerely
Mrs Shirley King. S.T.A.Rescue.”
“I was having problems with the thick walled stainless steel rings used to identify macaws. These rings are placed on their legs at birth, but before they had reached 12 months of age the rings had crushed and had to be removed before they lost their legs. This was not an isolated incident, so an alternative had to be found. I was given a smart chip to try, it proved to be excellent, and easy to apply even to a mature macaw, and so now all my babies will be smart chipped, and have a plastic poultry coloured ring put on its leg for visual identification, it won't matter if the bird removes this or crushes it, as it won't cause the leg to drop off. Thank you smart chip”
“I have recently re homed a dog therefore contacted them to update the chip information. I admit i didn't have all the relative information on my first call but the same lady who I spoke to on several occasions was basically clueless (definitely more training needed). She did tell me she hadn't worked for the company long and I understand everyone has to learn, but time after time she couldn't answer my questions and didn't ring back when she said she would which was really frustrating, in the end it was a joke and I was very disappointed in the service. I have always used Petlog in the past and will certainly do so in the future!”
“I bought a rescue dog that was already chipped, one phone call to Smartchip and a quick update on the website and all the details were transferred into my name.
However although i have rated the service very good which it was, i was very disappointed when i was charged £9.95 after having been told it was free.
So although the mechanics of the service was very good I felt cheated, had they informed me that there was a charge from the start I wouldn't have minded, as it is i feel lied to.”
“I found it unclear how to log on to your site and find the information about my cats' chips.
I left a query via your Information request link on the website and was never contacted in return.
I phoned your helpline, was greeted by an answer phone message asking me to leave details to be contacted shortly. I was never contacted.
Unimpressed.”
