Morelli Reviews

Name: Morelli
Address: Unit 2, Baird Road, Enfield, Enfield
Rating: 4.62

4.6 Rating 244 Reviews

95 %

of reviewers recommend Morelli

4.6

Based on 244 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Morelli:

The total supply solution to the professional automotive repairer. We specialise in paint, consumables, spray guns, parts, equipment & IMI accredited training.

Visit Website

Phone:

0333 222 9943

Email:

hello@morelli.co.uk

Location:

Unit 2, Baird Road, Enfield
Enfield
EN1 1SJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered spray sealer in black and received normal sealer I even have an email confirming I had ordered spray sealer but looking at the website you have 2 products on one page you are given a choice of colours 2 of which are normal sealer but this is not made clear so I received the wrong sealer this is very poor”

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Posted 5 months ago

“Never received my items. Attempted to email the company about this but haven't received a reply.”

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Posted 1 year ago

“If you choose poor delivery companies that reflects on you. Not haply in the slightest. Still not recieved my parcel.”

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Posted 2 years ago

“Your website clearly states free next day delivery on orders over £50.00. I ordered well before the 3.00pm cut off time on Friday & was assured by my your employee that my order would be with me by Monday. On phoning your office, you now tell that this is not guaranteed & that my order must have missed the collection. Very poor”

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Posted 2 years ago

“next day delivery? Rubbish !!! every time I order it’s come next few days arrive that’s not good people need the stuff to work on :-(”

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Posted 3 years ago

“I placed 2x orders before the 3pm next day deilivery deadline i then received half of the second order the following day then received the ther half of the second order the very next day but still have not received the first order very poor service.”

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Posted 3 years ago

“manchester urmston base has to be the worst place to go to , i ordered a 1 ltr laquer kit , 3weeks later still not bothered to order in for me , i asked if its worth waiting . the answer was its up to you !”

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Posted 5 years ago

“Only gave you one star because you answered phone. Wanted price of electric da sander and water separator. Nice lady said we will get on it and ring you back soon. 3 days later not a call just ignored this has happened before wt similar enquiries. Just no response. And we at swale autos catrick could spend quite a lot of money on a regular basis”

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Posted 6 years ago

“sorry to put it straight on here before contacting private but this is only email I can find the products I ordered never arrived happy to change review when contacted and either reimbursed or products received. thankyou Kirby Gwilliam toxicstarfx@gmail.com”

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Posted 8 years ago

“Not replying on emails. When cancelled order After 2 weeks the item arrived although I bought it elsewhere no refund issued... Not recommend this seller!”

Helpful Report

Posted 9 years ago

Hi Tom. Thanks for your review. Apologies for the mix up here. When the order was cancelled, the goods were already in transit to you for delivery. We since understand that the goods have been delivered, we can supply a full refund once you return the order back to us. As has been communicated we can not refund an order if you have accepted the product. Feel free to contact us to resolve the issue, our telephone number is 02392 205160 or e-mail portsmouth@morelli.co.uk.

Posted 9 years ago

“Sent wrong paint colour.”

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Posted 9 years ago

Hi Paul - apologies for sending the wrong tinter. This as you know was quickly rectified, with a replacement sent free of charge and you didn't have to return the incorrect product. Sadly sometimes human error can happen, and we're obviously disappointed that despite taking positive steps, which you agreed with to resolve the situation you still rated our service as you have. Kind regards - Matt.

Posted 9 years ago

“Only part of order turned up 2 days late . No communication about delay or rest of order.”

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Posted 9 years ago

Hi Mark - Thanks for the review. Apologies for this little mix up. I understand your missing item arrived shortly after this, none the less it should have been communicated with you that this would happen. Sometimes human error happens, we have put in place measures so this shouldn't happen again. Thanks - Matt.

Posted 9 years ago

Morelli is rated 4.6 based on 244 reviews