Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.36

4.4 Rating 706 Reviews

86 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.4

Based on 706 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

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“Your staff Ami was very helpful and informative.”

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Posted 5 years ago

“Very helpful and very quick and keen to help”

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Posted 5 years ago

“I just think for a small job it took around 2 weeks to get resolved, which involved numerous phone calls and 3 visits. I’ve been with domestic and general and their service compared to yours is more professional. Once my insurance is up for renewal I will be going back to d&g”

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Posted 5 years ago

I apologise for the delays and inconvenience you experienced. Your claim was approved on 11/03/2019 and an engineer was immediately booked. The engineer visited your property on 13/03/2019 and repaired your fridge, however upon talking to the customer on a follow up call, the ice maker was still broken. The engineer attended your property again but unfortunately new parts were required which caused the delay. As soon as the parts arrived the engineer visited your property to finish the job. It appears the only slight delay was waiting for parts and the engineer not fixing the ice maker on the initial visit.

Posted 5 years ago

“Excellent services”

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Posted 5 years ago

“First class service one phone call and the everything was put in place to repair my oven.”

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Posted 5 years ago

“Good fast serivce”

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Posted 5 years ago

“I am pleased with your Insurance quote for my kitchen appliances and Pravin was most helpful thank you.”

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Posted 5 years ago

“very good service very helpful”

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Posted 5 years ago

“I pay for smart cover everymonth have contacted about a faulty product still no responce”

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Posted 5 years ago

Dear Miss Sillince. I apologise for the problem you have experienced and am currently looking into the reasons why this has occurred. We take customer complaints very seriously and our Customer Services Department will contact you very soon.

Posted 5 years ago

“Paul who fixed my washing machine was professional and friendly... would definitely recommend. Thank you”

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Posted 5 years ago

“Saj had excellent customer service, good knowledge, very patience and very good telephone manner. A credit to your company! Thank you Saj”

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Posted 5 years ago

“Brilliant service very quick repairs. Would highly recommend”

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Posted 5 years ago

“Very helpful and explained everything in great detail. Very happy chappy and very easy to talk too”

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Posted 5 years ago

“I spoke with Pravin who was very helpful .He was patient and explained all aspects to me .Would recommend him to your company. Thanks”

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Posted 5 years ago

“Thank you for your excellent service. Staff very friendly”

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Posted 5 years ago

“Quick to assess the claim and arrange repair. Great service thanks”

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Posted 5 years ago

“The operator (Pravin) was very helpful in setting up and going through the policy.”

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Posted 5 years ago

“Very good staff and nice results, I m very happy”

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Posted 5 years ago

“I had issues with my washing machine, I make the claim in next day comes the inginer to sort out the problem after few days I get brand new washing machine replacement I very happy whit smart cover insurance I 1 year member whit them very recommend company many thanks smart cover”

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Posted 5 years ago

“Excellent swift response and service.”

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Posted 5 years ago

Smart Cover Insurance is rated 4.4 based on 706 reviews