Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.36

4.4 Rating 706 Reviews

86 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.4

Based on 706 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They aren’t completely lying when selling the insurance to you do not take insurance from smart cover I will take them to the media very bad”

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Posted 6 years ago

“its a verry verry bad campany.i dont recommend to any one this companey. i had many bad experiyance with them. PLEASE,PLEASE guyes dont do any kaind of insurans with smart cover.bad management”

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Posted 6 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 6 years ago

“i payed for nearly a year when my tele broke whilst carrying it i had to find old paper work which fortunataly i hadn’t binned and take lots of daft pictures from all angles not just the damage and model sticker,but because i didn’t ring up and ask for the approved transportation method before carrying my tv back up stairs the “find a reason not to pay out team” at smart cover (which is the most dedicated team at smar cover) denied my claim dont insure a smart tv here unless a gohst breaks it while your out that seems to be the only cercumstance in which they’ll pay out but run of the mill accidental damage that you’d buy insurance for is not covered by smart cover its your fault unfortunately for having kids, friends or just that unfortunate clumsy moment sorry seems to be a scam company IMO”

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Posted 6 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 6 years ago

“I made a claim for my Panasonic TV which I paid over £600 for the TV. When I made the claim i was told the will offer me like for like but they offered me Hitachi TV which is less Than £400 and i refused it, they later offered me Logik TV 49inch which my TV was 50inch. They came back to me to offered 55inch Logik TV and asked me to pay extra £141.50 and i said to them i cannot pay any extra money. Now they have offered me 50inch Panasonic TV and asking me to pay extra £500. I am very disappointed and frustrated with their service. If i am allow to claim up to £500 which i have given the model numbers which they are less than £500 but they are refusing to offer those TVs. They still want to give me those Hitachi and Logik TV. Please do watch out for them. Their customers service experience is fantastic but when you are claim its horrible.”

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Posted 6 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 6 years ago

“Nobody rings back and problems not addressed when put to the staff”

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Posted 6 years ago

Apologies for any inconvenience caused Mr Daly. I can assure you that we are investigating your concerns. Regards, Smart-Cover Customer Services.

Posted 6 years ago

“Just made a claim on my dad's life insurance and they have refused to pay out. Instead of the funeral cover of £5000 my dad was paying £30 a month for, I have received £328. They are closed at the weekend. People don't pass away Monday to Friday.”

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Posted 6 years ago

Dear Reviewer, I am sorry to hear about the loss of your father. Unfortunately we do not currently provide life insurance which means you have contacted the incorrect company. Please do refer to your policy documents and you will be able to raise this enquiry with them.

Posted 6 years ago

“Absolutely disgusting service. Poor communication they will try anything not to come out and repair! Never will I use them again”

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Posted 6 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 6 years ago

“I insured my fridge freezer with Smart cover. After few months it broke down. I called costumer service and they asked me to submit the photos and serial number and proof of purchase. I submitted everything expect the proof of purchase because I could not find it. I called up and they told me to get a bank statement. I provided with a bank statement where it shows clearly that I purchased it from Comet. After two weeks of chasing they told me after that the bank statement is not good enough because it doesn't show what product was bought. I told them that Comet went on liquidation and I can get any more prove. they told me they can not send someone to fix the fridge. I asked them for a full refund as they not providing me with the service that I paid and they told me they need to keep £15.00 of admin fees. I am very disappointed and frustrated with their service.”

Helpful Report

Posted 6 years ago

We do apologise that you have not received the service you expected but our Customer Services team have a process which has been implemented by senior management and which they must adhere to. Unfortunately, these procedures mean that we were unable to process your claim as you were unable to provide the required documentation.

Posted 6 years ago

“Send proof of documents by Post eight days ago. Called yesterday they said not received the letter. But it'sfirst class mail. Send emails no response”

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Posted 6 years ago

Dear Madam, We apologise that there was a slight delay in receiving your documentation but we were unable to proceed until this was received by our customer services team. On the 8th of September 2017 we did contact you to inform you that we require further information to proceed with your claim, which has not been received. Please do forward the information requested as soon as possible and we will proceed with your claim. Thanks

Posted 6 years ago

“My claim has been running for 3 weeks and I am no closer to solving my case. Also I was charged £59.99 for next day delivery but they have not bought the TV yet. And one more thing is they promiss to call me back and so far nobody has”

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Posted 6 years ago

Hello Peter, Your claim was resolved last week, please do get back to us immediately should you have any further issues.

Posted 6 years ago

“I had Insurance with Smart cover . When I make claim for my American style fridge and freezer which I was bought £550 two years ago. Now Smart cover telling me that I have to pay extra either £300 or £1000 for new replacement similar products. My claim cover up to £500. As i told them i can't afford that even brand new one i can bought by £500 from Argos. Then what's reson for insurance. Is kind of joke. Please don't go with Smart cover. Please talk to first about your future claim then go for insurance.”

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Posted 6 years ago

Dear Mr. Ali, We have arranged for an engineer to come to your property next week to assess the repair of your item. We will await the engineer's report. Thank you and apologies for any inconvenience caused.

Posted 6 years ago

“still waiting for repair man since 28 july stars - 100”

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Posted 6 years ago

“I paid insurance for my TV for years, when my TV finally gave up, i had no number to call. I then cancelled my Direct debit, to get a phone call next day and asked id i wanted to reinstated. As i have a disabled sister i had to get tv out as i have no space to keep it. I was then told i wasn't entitled to anything, so i will never take insurance out again.”

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Posted 6 years ago

“I do not have any connection with Smart Cover Insurance”

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Posted 6 years ago

“I did NOT make a purchase. I rang to say that I no longer needed the insurance cover as I have moved house and no longer have SKY TV. I was told someone would ring me to discuss it further, but no one has done so!”

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Posted 7 years ago

Thank you for your honest review and feedback. We do apologise for the experience you had. We would love to review exactly what happened. Could you please contact us by writing to enquiries@smart-cover.co.uk with your details.

Posted 7 years ago

Smart Cover Insurance is rated 4.4 based on 706 reviews