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Smart Cover Insurance Reviews

4.4 Rating 706 Reviews

86 %

of reviewers recommend Smart Cover Insurance

Company Reviews

4.4

Based on 706 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“phoned up to make a claim after 2 years on cover for our washing machine, it broken down and wanted it repaired. spoke to their advisor, most rude woman I've ever spoken to, talking over me at every opportunity. zero customer service skills. trying to talk the way out of us making a legitimate claim. would never go near this lot whatsoever. left me and my partner very stressed and upset. AVOID.”

Posted 3 years ago

“Smart cover poor slow working rubbish insurance!! After waiting more then a month I make complain... and they sort out my claim next day. Avoid as a plague!!! !!”

Posted 3 years ago

“Good customer service”

Posted 3 years ago

“I applied for appliance cover some 2 weeks ago. I received a call from Callum a week ago and at this stage have still not received any confirmation that my application has been accepted. That is the reason I have scored this so low, but really would like a response one way or another as you have taken my money!!.”

Posted 3 years ago

“It’s a bit early to review so far so good”

Posted 3 years ago

“All I wanted was to cover a sky q box. I wasn't told you couldn't cover it and it was only when I read the policy did I realise it wasn't covered”

Posted 4 years ago

“First time needed this insurance to send an engineer to come out & fix my washing machine. Very pleased with the service, by a friendly, efficient & dedicated member of your team.”

Posted 4 years ago

“Excellent easy process. Repairs carried out by the manufacturers engineers. Very impressed”

Posted 4 years ago

“AVOID SHOCKING SERVICE - Washer dryer failed and have now waited 3 weeks for replacement. Did not realize in the small print when you do have a claim there are 5 pages of forms, pictures and ID to process a engineer visit. Then there is also a delivery charge for a replacement if required, in our case a item of lesser value was the only offer. Now on 2 occasion Smart Cover have failed to arrange a delivery and had us waiting 7am to 7pm on both days. Waiting for them now to make a part cash settlement of not even the full amount.”

Posted 4 years ago

“Excellent service and competitive price”

Posted 4 years ago

“Excellent fast response to repair boiler problem via local technician who was the most reliable honest competent tradesman who knows his job. Thank you Smart Cover and long may you prosper.”

Posted 4 years ago

“Very good”

Posted 4 years ago

“Really unprofessional (rather cheating) on part of their boiler repair guys (preferred management). The boiler is only 5 years old and they made the wrong diagnosis. I had to pay for access. The problem reappeared due to the wrong diagnosis. At first, they said they would have to change the pump but later they said it's beyond the economic repair. A new story every time I call them. Useless insurrance.”

Posted 4 years ago

“Easy to cover what I needed for a very good price”

Posted 4 years ago

“very nice phone call”

Posted 4 years ago

“Very helpful person easy to talk to .”

Posted 4 years ago

“Pravin was extremely helpful this morning setting my family up with peace of mind for boiler and appliance cover”

Posted 4 years ago

“It was a reassuring conversation about good insurance cover provided by a financially regulated authority for my Sky box insurance cover and scam callers offering insurance with no financial regulation.”

Posted 4 years ago

“Only marked down due to lack of communication between Smart Cover and myself”

Posted 4 years ago

“The gentleman who rang was very patient with me, as I am an elderly lady.”

Posted 4 years ago

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Smart Cover Insurance is rated 4.4 based on 706 reviews