Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Smart Cover Insurance Reviews

4.4 Rating 706 Reviews

86 %

of reviewers recommend Smart Cover Insurance

Company Reviews

4.4

Based on 706 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

Write Your review

Tell us how Smart Cover Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We moved from one insurer to Smart Cover a few years ago ( having never made a claim ) because we felt the cover was better and slightly cheaper. About 3 months ago,on fast spin, our washing machine started to make a noise like a jet aircraft taking off and getting worse each week. We decided to call Smart Cover for advice and spoke with a very professional lady called Denise. She organised,within a couple of days, a local investigation and the fitter ( who was also excellent ) confirmed the problem was serious and changed the parts there and then ! From the start is was speed and efficiency which really surprised us - well done Denise and the team”

Posted 2 years ago

“Terrible fraud company, not so smart after all, Smart Cover Insurance. I wanted to get my boiler fixed as had no hot water or heating, so called Smart Cover. They denied I had boiler policy cover (I had both on my email and I hard copy certificate including it). I called them back to deal with my claim which they tried hard to deny but they need evidence of my last service. So I tried to call my previous insurance company, due to covid they had staff shortage nut they finally managed to get the doc for me. FINALLY I get an engineer who used the manual, called several friends and told me 3 different parts were needed before settling on one. An expensive one. After chasing for whole day I finally get a call back to confirm next steps. £560 for a gas valve, I’ll have to pay for the costs after £280. The firm then say if the boiler still has problems that I’ll be liable for any extra call out charges and parts... Speak to a gas engineer friend who confirms this cost is too much for what’s being offered. I think they’re trying to rip me off for being a single female and decide to try another option...”

Posted 2 years ago

“After a complaint I was introduced to Mark and he was very good with his approach to my complaint and I am now happy with the conclusion”

Posted 2 years ago

“Very good very happy high quality service”

Posted 3 years ago

“Do not go near this company. Boiler broke down. Twelve days later still not repaired. Mother is 98. They do not care. J he Neil.”

Posted 3 years ago

“called yesterday day for boler repair this morning had a message saying an engineer would call in 3 days to repair somone was out in 20 mins after calling for call back now i have been told 3 days for part to be ordered keep you posted on this will be calling back tuesday morning”

Posted 3 years ago

“Took out insurance with this company boiler & kitchen appliances. In middle of November 2020 my boiler sprung a leak reported it and was told engineer would be sent out unfortunately never arrived until 14 Dec then told me I needed part and would get back to me but no show.phoned company they said fault was fixed I told them it was not. They said they would send another engineer but did not arrive until last week in January 2021 and same story no more contact. Finally phoned to cancel was informed claim would be passed to cancellation dept and still waiting for call back.”

Posted 3 years ago

“Very quick to take your money but awful at arranging repairs. After a week they still hadn’t called an engineer to look at our broken dishwasher. Numerous phone calls made but no one ever called us back. Policy cancelled and I’m seeking legal action against them.”

Posted 3 years ago

“Good price and cover but been trying to get a boiler service for 2 months. First excuse was it had been accidentally listed as completed and now engineer has gone sick. Never had a phone call, always chasing them”

Posted 3 years ago

“Avoid this company at all cost because it will cost with no benefits .I went with them because of the price but was robbed. Your money is taken from your bank without prior warning and when queried you are fobbed off with lame excuses but they still have your money over a month before renewal date. When I tried to cancel i was forwarded to a smooth talker and I had to be very forceful to cancel and when I asked for email confirmation I was informed they don't use email confirmation. The boiler service I asked for was never confirmed or carried out. Total waste of time and money don't go there.”

Posted 3 years ago

“Very good and great company to insure with”

Posted 3 years ago

“i have had a policy from you but you haven't send me any details i.e. POICY No CONTACT FOR ANY REPAIR DONE SORRY I DON'T HAVE ANY DETAILS CAN YOU PLEASE VFORWARD THE DETAILS TO ME VIRSEN”

Posted 3 years ago

“This his my frist insurance policy apart from my car insurance”

Posted 3 years ago

“Good cover”

Posted 3 years ago

“Spoke with Conner over the phone. Very friendly, explained everything clearly”

Posted 3 years ago

“Money was taken from my debit card yet smart cover have no record of my account”

Posted 3 years ago

“Quick and easy to set up, good customer service, happy days”

Posted 3 years ago

“great service”

Posted 3 years ago

“Surely when entering into an agreement on line with a password, that password should not be repeated in a telephone conversation. I did not take out the cover as I was very surprised by the lax approach to security.”

Posted 3 years ago

“Great price, easy to use website...excellent”

Posted 3 years ago

«
1
2
3
4
5
»

Smart Cover Insurance is rated 4.4 based on 706 reviews