“EXCELLENT
When choosing a sofa, it came down to a choice of three suppliers. Sleep Kings won the business in part due to their communication and willingness. Delivery staff were excellent too and most importantly, it's a really comfortable sofa! So, good all round, would recommend and use again.”
“Second time buyer, every time we go in we get great deals and service. Thanks to Renee, Chad and the delivery men for making our sleep, and our guests sleep so much better!”
“Went in and tried several mattresses. Selected one and paid 1300. Was told 1-2 weeks on delivery. After 3 weeks we got a bed. Not the one we order3d though. Some generic knock off. We had them order another and they said they upgraded us. Waited another 3 weeks and got another generic knock off. The bed is so uncomfortable I am in nothing but pain. Haven't slept since it arrived. Will never buy another thing here! They have nice beds in show room but they pull a switch and give you garbage generic versions instead. Beware of sleep king”
“We have ordered beds many times over the last few years but on this occasion we had problems. The drawer was in the wrong place so they took the base back. They assured we would have a replacement within a week. It took three weeks. We run a B&B so one of our guests had to sleep on a mattress only. When the base arrived the drawer did not fit properly. We rang the company several times and emailed them three times. Took a photo of the damaged drawer This was over three weeks ago and we have still not received a reply from the company. Seems when things go right no problems but when you do have a problem they do not want to know. Very, very poor customer service and will not use them again.”
“Having read the other reviews I was very wary of this company BUT I needn't have been this company is excellent!
I dealt with them before and they were very helpful and understanding. I bought two single memory foam mattress toppers 2"deep. Originally they thought they were out of stock but checked the storeroom and found two!!. They rang me straight away and offered them at a discounted price.
They arrived the next day!! They are perfect - well packaged and fit my beds perfectly. They are very comfortable. I would recommend this company with no hesitation. Andrea was very helpful and Kam was also very helpful, and professional. He was very fair and understanding with the price.
I think the other reviews are misleading because I had no trouble or problems at all. I am very happy with this company.”
“I wanted to return the bed I had bought happy to do an exchange, the bed was still in the original packaging & had not been used. They refused me an exchange or refund, ignored all my emails rude & abusive on the phone, no customer service. I would not recommended this company to anyone , I wish I had read all the other bad reviews before purchasing from these rogues.”
“I know a lady who order a 2 piece couch. They came as different colors. The company block her and her calls. They are not going to help her. Need to get this company off of Facebook”
“BEWARE 3 people from here have been caught by police for GROOMING young girls as little as 9yr old and are due to be in court. My daughter is one of them who is giving evidence sadly.
No wonder they have a bad attitude when you call them. Read all the negative reviews! Why is it always Muslims!
Have you no heart. No shame!
Yet they continue to laugh in your face.
We held a protest last week until we were moved on by police.
They call themselves english names sam/ john/ Andy/
They should get the death penalty back.
DO NOT BUY FROM HERE AND DO NOT SUPPORT THEM.
ABSOLUTELY DISGUSTING.”
“Avoid this company at all cost!!! They sold me a bed base that was meant to be "hospitality" quality that has collapsed within 6 months. The bed had very little use so this made no sense. They offered no refund, or replacement product despite pictures being sent. The manner with which they dealt with the issue was rude and condescending and I was told to buy my bed from John Lewis. If the bed based collapsing was unusual situation then you would think that the company would replace it. Clearly it happens more often and from now reading other reviews I wish I looked at this site earlier.”
“A bed was delivered on 29th October 2018
It was broken in 3 places.
The delivery men put it back on the van and took it away.
I e-mailed Sleepkings later the same day requesting a refund and providing my details.
No confirmation received.
I sent a further e-mail on 30th October and no confirmation was recevied.
I phoned on 31 October and spoke to Andrew who denied any knowledge of my issue.
Andrea passed me to Danielle who was aware of my complaint and said they were understaffed. The matter would be going to the refunds team (why do you need a whole refunds team) and it would be proceesed within about 14 days.
Danielle was clearly sitting close to Andrea as I heard her say "he wants to speak to you now" as I was passed over.
The company appears to be somewhat experienced at fobbing people off to get rid of them.
I have said if I do not receive e-mail confirmation that a refund is being processed within 2 hours I will call back at 4.30 and will then instruct a solicitor to begin recovery proceedings.”
“I ordered a memory foam mattress topper on 22nd of December and I received it on the 28th, I expected to wait much longer
The product is amazing, first class and such a reasonable price, thanks for a 5 star service.”
“They listen too what i had too say,made several suggestions all of witch I hadn't considered pointed in the right direction,gave me great deal delivered within 3days great people too do business with 10+”
