“No mention of VAT at point of sale, substantial addition to quoted price.”
Posted 2 years ago
Many thanks for your feedback we do value and take on board all our customers comments.
All our prices are plus VAT as per the industry standard. VAT was discussed in the sales office, on the quotes and on the proforma invoice, sent before delivery, as with all orders.
We can only apologies if VAT wasn't made clear -we will review our procedures as part of our continuous improvement program.
We do hope that you are 100% satisfied with your Granite Paving which was heavily discounted and delivered within 24 hours of ordering, to a challenging location. Our normal lead times for such deliveries is 3-5 working days.
If you would like to discuss this further, please feel free to call or pop into the office when you are passing.
“Given 5-7 days delivery when placed order, texted and phoned to ask when available but still waited three weeks, This resulted in installation after carpet fitted and customer moving in. Regards”
Posted 2 years ago
Many thanks for your feedback, we do appreciate and take on board everything as part of our continuous improvement system.
We must apologies for the delay and inconvenience caused. Welsh Slate is a natural product and is quarried to order. We do quote lead times but we are at the mercy of the geology, it can take longer than the lead time quoted to get a suitable piece from the quarry.
We do hope you are happy with your order and look forward to working with you again in the future.
“Good quality slate but disappointed in time they need to cut the slate to size”
Posted 3 years ago
Many thanks for taking the time to write a review, we really do appreciate it! We are sorry you feel that the lead time was a little long, we do our best to manufacture high quality bespoke pieces in a short a time as possible.