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Skylightblinds Direct Reviews

4.6 Rating 577 Reviews

90 %

of reviewers recommend Skylightblinds Direct

Company Reviews

4.6

Based on 577 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Skylightblinds Direct:

Here at Skylightblinds Direct we are the EXPERTS IN OUR FIELD.

Having manufactured blinds for 10 years and selling blinds online for over 15 years we have honed all of our resources into becoming the go to company, the “Experts” in everything Skylight Blinds related. Our dedicated factory manufactures our own brand blinds so suit all window makes and models. These include VELUX ®, Keylite ®, Dakstra ®, Fakro ® and Roto ® blinds to name but a few.

WE MOVE WITH THE TIMES! As technology and window fashions have changed so have we and we also now cater for windows with White frames and also hard to reach windows that require motorised solar powered roof blinds. Not to mention our new motorised horizontal skylight blinds that fit large expanses of glass such as Lantern windows.

Our blinds are made right here in the UK. Our dedicated factory manufactures up to 1000 skylight blinds per day and adhers to the strictest testing and quality control.

FREE 3 YEAR GUARANTEE! Every blind on our site comes with a fully comprehensive 3 year guarantee so you can shop with peace of mind.

FREE SAMPLES, as many as you require! If you are unsure of the colour or texture of the blind why not take advantage of our free service?

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Skylightblinds Direct 5 star review on 16th April 2024

Skylightblinds Direct 5 star review on 16th April 2024

Skylightblinds Direct 5 star review on 16th April 2024

Skylightblinds Direct 5 star review on 27th February 2024

Skylightblinds Direct 5 star review on 27th February 2024

Skylightblinds Direct 5 star review on 27th February 2024

Skylightblinds Direct 5 star review on 20th February 2024

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely DISGUSTING behaviour from Naomi in customer service. I needed new batteries for the remote for the electric blinds and now she is holding them hostage unless I amend my review and LIE stating that the blinds work perfectly. In the 2 months we have had them the blinds have broken 3 times - we bought a new blind and cannot even install it because their installation guides look like a toddler drew them up in school. AVOID, AVOID, AVOID!!!”

Hi Mia I am so sorry that you feel this way. The blinds that you are refering to are over 4 years old and bought by the previous owner of your house. We have tried to help you even though the blinds are out of warranty and not bought by you (our warranties are not transferrable). We offered to send you out 2 x batteries free of charge at our expense to Sweden and asked you to revise your review kindly as you are the first person who has said that "our instructions look like they have been written by a toddler". We feel we have been very helpful and polite and we have gone above and beyond and it has not been recipricated. We also have a full fitting video on the site for the product you are referring to the Fakro Electric blind https://www.skylight-blinds-direct.co.uk/solar-powered-motorised-ice-white-blackout-blinds-fakro-skylight-windows.html

“Awful. Breaks all the time, expensive to replace. Your videos and documents explaining how to install appear as if a child has created them for his own toys. As soon as I can I will be replacing these.”

Hi Mia I am so sorry that you feel this way. The blinds that you are refering to are over 4 years old and bought by the previous owner of your house. We have tried to help you even though the blinds are out of warranty and not bought by you (our warranties are not transferrable). We offered to send you out 2 x batteries free of charge at our expense to Sweden and asked you to revise your review kindly as you are the first person who has said that "our instructions look like they have been written by a toddler". We feel we have been very helpful and polite and we have gone above and beyond and it has not been recipricated. We also have a full fitting video on the site for the product you are referring to the Fakro Electric blind https://www.skylight-blinds-direct.co.uk/solar-powered-motorised-ice-white-blackout-blinds-fakro-skylight-windows.html

“Several different people contacted me asking the same question which delayed the delivery by about 2 weeks.”

So sorry about that. Hope this is all sorted now?

“I bought a skylight blind and unfortunately doesnt fit great. I informed the company and sent them pictures but no response. The blind gets stuck when opening and closing.”

Sorry to hear this please email team@skylight-blinds-direct.co.uk with your name and order number and they will solve the issue for you.

“I'm a disabled pensioner who originally phoned for help and guidance; your assistant was quite unhelpful, didn't know what I was talking about and simply referred me to your web site to select what I wanted from a picture. Waited 3 weeks for two (quite expensive) blinds to arrive and they wouldn't fit the interior contours of the window frames. Called for help and was asked to send photo after photo with measurements, all of which carried on for a week. I repeatedly asked to speak with a manager or the "boss" and all was denied. Finally I gave up and called a local window fitter/carpenter who made physical changes to the wooden frames to enable fitment of the blinds. That cost me an additional £200. Would I ever use your firm again - NO. Would I ever recommend your firm to others - NO. Very disappointed and extremely frustrated with the whole scenario.”

Hi Mike Thanks for your review I am sorry about this experience. I will find out what went on and get back to you with regards to this. Apologies again. Naomi

“Still waiting for the blinds I ordered 20 days ago.”

HI there so sorry I hope all is sorted now?

“Still waiting to hear from you no communication whatsoever could you please call me and let me know we’re our blinds are”

Hi Suzanne so sorry did this get sorted? Naomi

“The people I spoke to were very helpful and were able to resolve problems with measurements. After I had ordered and paid for the blind they told me that I would be kept informed of progress which unfortunately I wasn't. The only information I got was from DPD to say that my blind would be delivered on 11th July, which it wasn't. I am now more than £100 out of pocket with no resolution”

So sorry Mary The blind was going to France to your neighbour's house which according to GPS from DPD was delivered. The signature was illegible so as a goodwill gesture we offered to do a remake. I am so sorry that remake has got stuck in the computer system somewhere and has not been dispatched yet. Apologies again The remake should leave by the end of next week and you should have it the week commencing 31st July. I am so sorry for all the inconvenience.

“Do not use this company. I bought blinds that don't fit because hidden in one of the 9 emails they've sent since I ordered them is information that extra lips are added. They can't help any further and the advice I was given was just to saw off the extra bits. I'll be sticking to blindsdirect.co.uk as I've never had an issue with them. Shocking. Obviously if they reply to this it will say that they gave all the information, but 9 emails (and still going) for 1 product, who is actually going to read all of that.....”

Hi Michael as per our previous emails, I am so sorry but you did not read any of the measuring or fitting information regarding the bespoke product you bought. We offered to make you a remake at 50% discount which you refused. I am really sorry but in this case I don't think we have done anything wrong. Kind regards Naomi

“You have sent me the wrong size blinds.”

Sorry Christine as per our emails you ordered GGL 6 blinds but you actually have GGL MK06 windows (which are totally different) This is why they are wrong. We will raise a customer services ticket so you can send the wrong blinds back and in the meantime if you want to re-order the correct size GGL MK06 that would be great. Many thanks Naomi

“Despite me carefully measuring the opening for the blind,( which showed a narrower measurement at the bottom than the top),and reporting this on the order form, Skylight blinds sent a blind which the top width and I was not impressed.uniform width from top to bottom. The result was it would not fit the opening. For various reasons sending it back was not an option and significant additional work was required to make the blind fit. I”

Thank you so much, John, for taking the time to provide us with your honest feedback. We are very sorry to hear about the issues with your order and are doing our best to ensure a similar experience doesn't happen to anyone else. Thank you again for taking the time to leave your review.

“On this occasion we were sent out a faulty blind”

“They delivered grey blinds instead of the white ones we ordered. When we asked for a replacement or a refund they told me grey is equal to white, to them, for this type of blinds. The item title and content was clearly saying white. Well, what else can I say. Then they told me the pictures are for illustration purposes only (is that a cheap way to lie to customers or not?) and I should order a free sample before I order the items. Well in that case why did you not notify me from the beginning that your item is not really white but grey, to not make an order but send me first me a sample? I am mislead, I've spent £300 they pocketed and that's it. The Consumer Rights Act 2015 clearly states content must be as described by the seller. I have got no time and no courage to deal with scums and an unprofessional company. Even my legal expenses and the trouble are not worth it, and they know it. Have you ever dealt with Amazon customer service? Well, that's the total opposite. You've lost a customer, you got a review and pocketed £300. Well done.”

Hi there please can you message us with your order number to team@skylight-blinds-direct.co.uk as I can't find an order in your name. We don't sell on Amazon.

“Your blurb said delivery will be in 18 days after order. You are now saying delivery will be made in six weeks. Not impressed, in fact I am becoming suspicious of your company. I have received a request for a review of your products and service and you don’t know you haven’t delivered yet. Capiche?”

Hi Peter We are so sorry about the delay

“Save yourself time and hassle and order from somewhere else. The samples took almost 3 weeks to be delivered. We then ordered the blind, but it took 10 working days to be delivered. After waiting 10 working days, they delivered the wrong blind! We were told the replacement blind would be dispatched in 3-5 working days. It is now the 6th working day and no dispatch email. From ordering the sample to receiving the correct blind, it will be over 7 weeks!!”

So sorry Carl It looks like we have an error with a code at the back end of the site I am sorry this has caused so much inconvenience.

“Website is very misleading, poor customer service. The blind slide rails fall 3mm short and there is daylight coming in. Post office confirmed returns address is not registered on their system, therefore how do I know £9 paid will ensure it’s signed for by Bloc Blinds ?”

Hi Clare so sorry about your experience. We do mention on every page of the website that sells blinds for Keylite windows that our blinds are not compatible with windows with T or P prefix.

“Delivery was atrocious”

Sorry about this. Do you mean the blind got damaged in transit or the courier was non responsive? Please email team@skylight-blinds-direct.co.uk and we will have a look into this. Sorry about the experience. Kind regards Naomi

“Purchasing a simple blind turned into a total nightmare!”

Sorry Gerald have you contacted customer services? team@skylight-blinds-direct.co.uk please email with the problem I am sure we can sort it out for you

“Used all the guidelines to order the right blinds, none fitted, and it cost me £20 for the pleasure…”

Sorry to hear this please can you message customer services about this with your name and order number and we will look into this.

“does the job with no problems Escellent”

Thanks Gilly very kind you have made a mistake by leaving one star but don't worry about it thank you for your feedback

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Skylightblinds Direct is rated 4.6 based on 577 reviews