SKY Reviews

Name: SKY
Rating: 1.63

1.6 Rating 484 Reviews

14 %

of reviewers recommend SKY

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1.6

Based on 484 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very customer Service and I asked for my refunds and they were transferring me to one another”

Helpful Report

Posted 1 day ago

“My Sky Plus HD box suddenly stopped recording and the pause function did not work. I contacted Sky customer services who after many painstaking tests from their end advised the hard drive in my box seemed to be the problem. It was an old box so I was not that surprised. They offered to install Sky Q but I really wanted to carry on with Sky Plus. The lady advised I could source one from the internet and Sky would reimburse me for the cost. So far so good. The first box arrived from Amazon but would not work at all. I spoke to the retailer who advised some boxes suffered damage in transit and I received a full refund from Amazon. I found another box and decided to pick it up myself just to ensure it was not damaged in transit. This one worked but did not let me watch Sky sports or several other programs I had access to. I contacted Sky customer services and after a few checks they advised they needed to send me another viewing card. They did however confirm Sky would reimburse me for the refurbished box. The card came a few days later but was no better. Upon calling Sky again I was offered another viewing card but could not see how that could help. During the call the latest customer service person advised Sky would not reimburse me for the refurbished box. By this time my faith in Sky was hitting rock bottom. I asked her to explain why the previous agents had lied but to no avail. She kept putting me on hold so she could talk to her supervisor and I got rather fed up by this time said I was seriously thinking of leaving Sky and asked to talk directly to a supervisor. She said she would transfer me but she actually put me through to the cancellation department, which actually was great. I spoke to a guy called Kevin who after hearing me rant on about the way I had been dealt with, simply took the details of my box and the viewing card and refreshed the system from his end. It was like a Eureka moment, everything was working just as it should! I asked Kevin about the reimbursement request from two prior customer service agents and he did advise this was not aware of this normally happening but having checked with his supervisor he agreed they could give me the option of having the refund or an improved monthly reduced charge, which financially was far better. I took the reduced charge and even extended my contract term which also had the advantage of the reduced monthly payment. Kevin really did put my faith back in Sky and although at some stage I know I will have to move on to Sky Q I am still very happy with the service and value for money that Sky provide especially when you get the right people helping. Thanks Kevin you are a star.”

Helpful Report

Posted 2 days ago

“BT tried to poach me from Sky. They totally messed up and if Sky hadn't been there to 'pick up the pieces ' I would have been up the creek without a paddle. BT were rubbish from start to finish and Sky were there reassuring me every step of the way. If you're thinking of joining Sky, don't hesitate, get on and do it; if you're thinking of leaving them think again very carefully. Customer care at Sky is second to none.”

Helpful Report

Posted 1 week ago

“What I can't understand is why virgin media can offer you sky sports, sky cinema, Netflix, TV channels plus o2 mobile,good broadband all for a decent price. Why can't sky do something similar to this. I have been a sky customer for more than 20 years but will be leaving them as soon as possible.”

Helpful Report

Posted 1 week ago

“If there was zero stars I would use it to rate this company. This company sent my dead mother a bill 2 months after they had been inform that she had die. Their attitude is worse than scum. You think that a large company such as Sky could have written off the debt which was a grand total of £25. For their information any debts die with the person.”

Helpful Report

Posted 1 week ago

“Sky sport continues to rise in prise but it decreases coverage. Tired of repeats. There is limited coverage of cricket.Not even IPL replays. Advertisements are multiplying . Seriously considering ditching sky sport. How do they justify increasing prices while decreasing coverage”

Helpful Report

Posted 2 weeks ago

“I ams ending my contract and called to cancel. Was given a new price offer if I stayed which I agreed to and then 2 days later the price is now showing x3 than the price I agreed on. Disgusting !”

Helpful Report

Posted 2 weeks ago

“Stay away from this company, particularly if you have a disability and will need help from the Accessibility team. They won't help you. They will make your life difficult, and you utterly miserable. They will take your money without your permission and whenever you try to defend yourself and your rights, they will argue with you that THEY are right. These people are vile. Uncaring, robbing thieves who perpetually break various laws and then try to gaslight you that you somehow gave them permission to do so. Stay away from them or they will break you.”

Helpful Report

Posted 3 weeks ago

“Sky broadband customer sold mis sold Giga Speed for £45 got it cancelled today under ofcom trading standards ACT 2015. Refused to refund the over charge amount for the 10 months.”

Helpful Report

Posted 4 weeks ago

“So as some of you may know from my last review until recently I was an EE customer and then I left them after poor customer service. Little did I know how far further one could fall if they went to Sky. So here is a fairly succinct timeline for you all to see how Sky treat thier customers 28th February I transfer to Sky and am promised three things in the contract -Broadband Sky Stream and Netflix Standard with No Ads at £47 -That Sky would cover the api rise or it would only cost £1 or £2, -That I could have six months apple tv for free with Sky. After the call I noticed I hadn't been put on the Netflix standard no ads at £47 but rather the Netflix with ads at £43. I called up and they said okay we'll get it you for the price agreed don't worry about it. So on Monday the 11th of March I got my puck and my router from Sky and go to fix my Netflix to the without ads tier but now all of a sudden it's not £4 more at £47 as the guy originally said now it's £6 more. Also they didn't offer Apple TV and hadn't since before Christmas so that was a lie also my inflation rise was now going to be £5. All three were lies or as they have called it misinformation. I wouldn't have agreed to the contract with those terms. Anyway I spoke to a man called Daniel on Monday about all this he said he would sort it out and that he thinks the reason I had been left on the 43 contract was because the guy knew he couldn't actually give it me for 47 and said he was annoyed there were no notes on my account either. He said the manager would review the cal the next day and then I'd hear back by Thursday. So nothing on Tuesday and then I call for an update on Wednesday the 13th March, I spoke to a chap called Manni who proceeded to say gaslighting phrases like I am sorry you feel that way and in your opinion sir and patronize me and threat me like a child. Daniel called back on Thursday the 14th and said that the manager had listened and agreed that on two of the points had been misinformation, they said that the manager had heard how I was not told about the inflation stuff and thought there was nothing wrong with that. So that says a lot. Anyway, Daniel had clammed up since Monday and said what he said on Monday about the guy behaving incorrectly was 'conjecture'. I then Spoke to a guy called George who said he could see some stuff had gone on and that he would get the manger to look over everything and call me on Friday the 15th March. I then had my first interaction with the customer priority team and spoke to a nice guy who asked me to lay out my terms for resolution I did, they were thus -I wanted them to pay the extra on the Netflix, they agreed to that -I wanted them to credit me the inflation rise to cover that promise, they never agreed to that -I wanted another Sky service for 6 months to cover the apple tv, they really didn't like that -I wanted compensation for all the above, they offered £20. Anyway, on Friday 15th March I awaited a promised call it never happened, I called them and asked what had happened they offered very little explanation and said maybe the agent was busy. I had waited in between the 6-7 timeslot for them but nothing. I then spoke to a guy called Aaron and Aaron didn't care about my complaint at all, Aaron said he couldn't help me and the proceeded to tell me off and imply things were my fault. Then I spoke again with the customer priority team and spoke to a woman who said she was terribly sorry about all the things that had happened and that I would get 2 calls on Saturday the 16th March one from the managers and one from the priority team again one was scheduled for all day the other between 6-7. So I waited. Saturday the 16th March. I never got a call from the managers just one from the priority team woman I had spoken to on the evening of the 15th she gaslit me and said it was never being considered by a manger and that they were never supposed to call me despite her saying the night before they would. She also said my terms of resolution which her colleague had said was reasonable were impossible and they would be generous to give me £20. She dared me to take them to court, or that seemed her implication,and repeatedly said no fraud/miss sell had been committed despite the fact I was promised things they couldn't deliver on, they closed ranks at that point. I then spoke to a guy who could offer me no further advance or resolution then they'd give me the money for Netflix (the 2 extra) and then £20 as a good will gesture however if I went to the Ombudsman or some third party they would take that away. I have now had a deadlock letter from them and in the process of changing to a new provider (the third in a short space of time). Sky don't care about you they will say misinformation to get you to buy a contract and then not take your seriously when you complain. AVOID AT ALL COSTS”

Helpful Report

Posted 4 weeks ago

“Been waiting for a refund since December last and when I phone I get lied to”

Helpful Report

Posted 1 month ago

“Absolute dire company, they just ignore your concerns or complaints Sky seems to be only staffed by cowboys and Indians these days”

Helpful Report

Posted 1 month ago

“Fast reliable Broadband, great TV reception, good customer service Helpful and friendly, 23 years a customer and they have never let me down.”

Helpful Report

Posted 1 month ago

“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across someone who can actually help Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised.all working from home took 5 hours been with sky 20 years contract up in june and i will never go back shocking service from Ewan based in Glasgow a incompetent ignorant person who works from home Kemi is his manager i spoke to her and she put me through to him so bad go elsewhere whats happened to sky !!!!!!!!!!!!!! Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”

Helpful Report

Posted 1 month ago

“Terrible have not received my voucher code from gift cloud bank and I I have contacted sky numerous times they are not prepared to look into it. Worse service I have experienced”

Helpful Report

Posted 1 month ago

“Recently I stupidly tried to move my broadband and landline to Sky. I am a Sky VIP TV member for the last 20 years. I have been promised a broadband booster to deal with the now terrible broadband, and 3 engineer visits. None have happened. Our landline has not worked once since moving over. Since we moved to broadband, our mobile subs AND TV subs went up this week. I am going to seek legal action. When my friends heard I had moved to Sky, every one, without fail, told me it was a stupid idea, as they all had awful experiences, without fail. STAY AWAY from this incompetent company.”

Helpful Report

Posted 1 month ago

“Haven’t had Sky working for the last week. Sky finally send a Sky technician who arrived late and had one look at the single story roof and can’t be bothered pulling out his ladder so says he has to reschedule for sometime during the week as he needs two men to do this job. Sky unit has only been in for 3 months and it only took one person to get on a ladder and set it all up. Indian technician couldn’t be stuffed doing the job and has fibbed it off. Sky please don’t send people who can’t be bothered to service your units as they give your company a very bad name.”

Helpful Report

Posted 1 month ago

“If I could give ZERO star, I will. Customer service advisors are very rude. You will be extremely lucky to come across a polite one. They all need training. Very impossible to escalate complaints to managers. It's like they are not even there as they are never available. Not surprised. Promise of call back that never happens. Absolutely disgusting company. I doubt the staff gets continous trainings as they behave and speak with no emphaty, they don't listen, they don't ask the right questions and can't even resolve. They interrupt and peak to you very rudely while hiding behind the phone. You will feel worse after speaking to them compared to before calling sky. Customer service is shocking and absolutely rubbish. All noisy at the background and you will hear them laughing so loud like baberians as well as playing and that makes it difficult to talk or focus on the reason for your call. They speak to you grumpily and sometimes you feel like they have food in their mouth while attending to you. They are so ignorant that they do not realise that you can still tell they are rubbish even on the phone. They think been on the phone can carmoflag them. Very rude people and you just wonder how you find yourself doing business with such a disgusting company. Safe yourself some stress and take your money elsewhere. Your mental health is very important and not worth sky and it's quack customer service.”

Helpful Report

Posted 1 month ago

“Worst service I’ve had ever. I was a sole trader and changed to a limited trader recently. I had a contract with Sky and called them to change the contract according to my new status, as the company as it was prior to the change would no longer exist. The CS staff member informed me that my contract would therefore have to be cancelled and a cancellation fee charged to myself. I explained I did not wish to end the contract and wanted to stay with sky. He was having none of it and kept insisting I pay the fee. He was rude throughout and began accusing me of shouting. I tried explaining I had a disability due to partial deafness and am registered disabled. It’s why I seem to have a loud tone and talk louder than other people. He didn’t seem to care. He continued talking down to me and I could be wrong, but I felt he also spoke down to me due to my racial origin. Finally my husband intervened and took over the call as I was so upset. He tried talking to the CS agent but was told rudely he didn’t want to talk to my husband. I then gave permission for him to speak on my behalf the CS agent again instantly spoke down to my husband, not being interested in what he had to say. He even said he didn’t want to talk to my husband. He seemed to talk down to him, making it clear he wasn’t interested in what my husband had to say. My husband, astounded, turned to me and stated the rude individual wouldn’t speak to him like that face to face. After which the CS agent then began ranting and shouting that he’d been threatened with violence. Unbelievable. Saying that a person wouldn’t speak to one face to face rudely is considered a ‘threat of violence.’ The CS agent then slammed the phone down. Disgusting behaviour and the worst treatment after years of being with sky, in my home and business. I’m now leaving sky and they can send as many threatening letters as they want.”

Helpful Report

Posted 1 month ago

“Prices flying up, tried to ring sky on a no.of different phone numbers which took me round in circles. Eventually got through, and after a long conversation about the prices and was not happy about paying them, told it was because I was out of contract. The lady whom I was speaking to said to hold the line and never got back to me leaving me hanging on the phone which has probably cost me! Rung again got through to customer services a nice gentleman came on and said a reduction of only £16 could be applied. Not enough!! the bill per month is more than my gas and electric per month. Ridiculous! I said I wanted to cancel all my sky where the reply was you have to ring customer services. What on earth! He gave me a no. To ring which I told him does not work so got no where after three hour searching on internet. Unhelpful, expensive and misleading. Didn't even want to give 1 star. Probably not helping the elderly or vulnerable.”

Helpful Report

Posted 1 month ago

SKY is rated 1.6 based on 484 reviews