Skiidy Gonzales Transfers Reviews

Name: Skiidy Gonzales Transfers
Address: 1673 Route de la Plagne, Morzine
Rating: 4.76

4.8 Rating 904 Reviews

97 %

of reviewers recommend Skiidy Gonzales Transfers

Company Reviews

Metrics

Info

4.8

Based on 904 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0450373685

Email:

info@skiidygonzales.com

Location:

1673 Route de la Plagne
Morzine
74110

Skiidy Gonzales Transfers 5 star review on 10th April 2024

Skiidy Gonzales Transfers 5 star review on 15th January 2024

Andrew

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up 20 minutes, road works and drove very slowky- only just made the flight”

Helpful Report

“Trip out was good. Trip back was hopeless, the driver was over 45 minutes late with no communication, just made it in time for our flight after I had to phone to find out what was going on. Would not recommend and will never use again”

Helpful Report

Hi Anthony, Thank you for the information and we can only apologies for sub par performance. According to our records there was an issue with the original vehicle that was due to collect you, and our operations team had to reposition another vehicle which had caused the delay. However, due to the problematic morning the Ops team unfortunately failed to contact you to advise of the delay. Please accept our apologies and a member of the management team will be in contact. Very Kind Regards Skiidy Gonzales

“The service is wholly to suit them. They leave the airport on collection at a time to suit them and may well just bounce you off to another company and let them take the heat if necessary. As for collection, well if you enjoy Geneva airport, happy days, if not, get ready for a painful few hours unnecessary wait. I'm in the process of organising a taxi instead so I can spend a few extra hours enjoying my holiday instead of staring at a departures board which doesn't yet include my flight. It may cost me more but......the only words that can describe them are either greedy or lazy. I don't know which is more apt.”

Helpful Report

Dear Mr Clark, From our tachograph and flight records we can see you were due in at 09:55 but in fact landed early at 09:38 where our driver met you and transported you directly to Courchevel arriving at 12:52:44. You left Geneva airport and arrived into Courchevel earlier than scheduled. Regarding your departure, you were outsourced for the departure leg to a partner company as we do work with various companies to limit unnecessary empty legs.This saves costs to all parties involved but more importantly has a limited impact on the environment. And in terms of your collection time, we scheduled your pick up to be at 07:45 based on local traffic reports and at the requests of the local Geneva authorities plus at the advice of the airlines. As you know, being a regularly traveller to this area, the key was to ensure you were clear of Moûtiers/Albertville by 09:00 as the traffic from the Tarentaise valley will build up considerable thereafter. If you had left at 09:00 you had have been caught in the mass departure traffic and would have been questionable if you made your 13.25 flight. Therefore we scheduled you to be ahead of the wave to ensure you would get to Geneva around 10:45 - 11.25 (the 2-3 hours before your flight departure time on weekends advised by Geneva Airport & Easyjet https://www.gva.ch/en/desktopdefault.aspx/tabid-43/). We always plan according to your flight time and traffic/weather forecasts to ensure you arrive at any of our airports with adequate time. We can ensure you we do our best to accommodate and balance timings to ensure customers do not miss their flights whilst trying to meet their expectation. Kind Regards Skiidy Gonzales

“First the positive things. Drivers were good both ways helping with luggage and generally accommodating. Wait at airport was not to long. Vans were in good order. Negative. I made four separate bookings for my party as they were all arriving on different flights. I provided the names of my party at the time of booking and by email later but despite this the drivers only had my name on their greeting boards at arrivals. I had made my party aware this might happen and so it did not cause a problem but nonetheless I was somewhat annoyed given that I had emailed them to confirm. The major negative though is the pickup time from resort. The estimated time they provided on the booking was way out and they wanted to pick everyone up 5 hours prior to our various flights. I called them and they said this was because of heavy traffic at the airport due the Geneva motor show. This was not true. There was very little traffic on the roads on Sunday morning anywhere enroute and my party were forced to spend 3.5 hours at the airport before flight time. It seemed clear to me talking to drivers and other passengers that this is pretty standard practice to cope with volume of passengers. I will not be using them again.”

Helpful Report

Dear Anthony, Thank you for your feedback and we are sorry to hear about your negative experience. Each of the passenger names travelling had been added into your booking under your name and unfortunately one of the drivers did pick up on the booking note - please accept apologies for the confusion. Your collection time was scheduled 5 hours prior to your flight departure time, as with all clients travelling on Sunday 11th March, due to the Geneva Motor Show. Our timings are based on traffic reports/forecasts, and at the requests of the local Geneva authorities plus the advice of the airlines. In previous years we have encountered severe traffic during the Motorshow period and we take every precaution possibly to ensure we get our clients to Geneva airport in good time. Most airlines based in Geneva will now request that you arrive at the airport 2 hours prior to your flight during the busy periods. We’ve acted accordingly based on the advice and previous experience. We can ensure you this is not standard practice outside of peak periods, and we do our best to accommodate and balance timings to ensure customers do not miss their flights whilst trying to meet their expectation. We sorry you won't be using again and all the best for future. Kind Regards Skiidy Gonzales

“Travelling with 7 is a strain But Skiddy relieves all the pain From plane to mountain In wind and in rain No need to complain We'll do it again and again....”

Helpful Report

“Fantastic service, l broke my ankle snowboarding so had to travel back on my own a few days after I should have, my insurance sorted a flight and with little notice I managed to arrange transport to Geneva airport, the driver was great, he parked as close to the airport entrance as possible the carried my snowboard bag through a busy airport and made sure he stayed with me to even check the bag in, which might have been a bit of an issue on crutches. Cheers Bolts”

Helpful Report

“We were not able to find the bus driver at Geneva airport. Then once we did, she walked so fast that we (with 2 kids) couldn't keep up and lost her a few times before we finally reached the bus. The driver gave no information about the journey whatsoever. The driving was so terrible - much too fast and rough steering especially once we reached the mountains. The driving was so awful that my daughter vomited all over. The driver didn't have any towels or paper napkins. We used our clothes to clean up my child and the seats. Thankfully the other passengers were kind and had a trash bag with them for our clothes and in case she got naueseous again. The return trip back to the airport was smoother.”

Helpful Report

Dear Jessica, Thank you for taking the time to respond to our request for a review and raising your concerns regarding your transfer with us. We are sorry that your experience was unpleasant and for your daughter to be unwell, not a great way to start your holiday. Arrivals into the airport can be stressful with many passengers being guided onto various transfers and with 2 children in tow this can add to the stress of the situation. On saying this, we will focus on our training to our drivers to ensure their dealings with our customers are positive from start to end. Unfortunately the combination of mountain roads and our largest bus in our fleet can have an impact on the passengers, especially to children. We do try to recommend wherever possible that children are seated as close to the front of the bus as possible as this can allay some of the travel sickness. We also carry sick bags for these occasions but fully take on board that we should also have paper towels in the event of an accident and we will take this suggestion forward. We are happy to read that the return transfer with us was much smoother. We endeavour to provide the best possible service to our customers and always strive to react to improve all aspects of the overall customer experience. Thank you again Jessica and please do feel free to contact us if you would like to discuss further. We do hope that you will consider Skiidy Gonzales for future transfers.

“I would rate it higher. But on the car that picked us up from Geneva had an awful smell of puking and the back seats were wet as the driver tried to clean but my friends trousers were completely wet and smelling of puking. We had to drive the windows opened all the way as it was really disgusting. Not optimal when you are 2 families with kids in the winter. I do not understand that they do not provide bags and even more to have the car replaced or cleaned before picking up passengers. The return trip was much better”

Helpful Report

Dear Vincent, I can only apologies for the situation and we will speak to the driver and operations manager during that shift. It is usual protocol to either replace the vehicle or velvet the bus before carrying clients (even down in Geneva) again. Every vehicle do carry sick bags but as I’m sure aware travelling with children is not always that simple. As you know from your previous bookings over the past two years we strive to deliver the best standard and service we can, and this was hopefully unique one off incident. As compensation please accept our sincere apologies for the inconvenience and 15% off your next transfer to Avoriaz, Morzine or Les Gets. Please use the following code “feedback16” in the promotional box when making a booking via our website. Kind Regards The Skiidy Team

“I will never use your services again. After flights from London were cancelled last December and rescheduled I was shocked to hear that you wanted to charge me again to rescedule pick up. I was appalled by your lack of decent customer service and I am glad to have tried the competition.”

Helpful Report

Hi Ben, I’m sorry to hear your view. We always will reallocate passengers who have been delayed onto the next available seats free of charge if they are arriving on the same day of travel. And never abandoned them like some companies. Its within our T & C to recharge should you find yourself delayed but we will always endeavour to find a solution at no added costs as a gesture of goodwill. However, if your flight has been cancelled and you have been relocated to the following day, we will need to reschedule to accommodate your new arrival last minute and we will provide you with all the documentation to claim back on your insurance for your cancelled flight and rebooked transfer. You will find almost all transfer companies will have a cut off time on the same day and will recharge you, and certainly if you have been rebooked for the following day. Kind Regards The Skiidy Gonzales

Skiidy Gonzales Transfers is rated 4.8 based on 904 reviews