skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,442 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,442 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good”

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Posted 3 months ago

Hi Kaitlin, Thank you for leaving a review. We think we are good too, excellent even! Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 3 months ago

“Easy to use”

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Posted 3 months ago

Hi Sue, Thank you for leaving a review. We're glad you found the site easy to use! Have a great time at the event 🎉 LC Skiddle Customer Support Team

Posted 3 months ago

“I have used this service before. Very happy with the service I received.”

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Posted 3 months ago

Hi there, Thank you for leaving a review. We're glad you chose to use Skiddle again! Have a great time at the event 🎉 LC Skiddle Customer Support Team

Posted 3 months ago

“Quick easy booking”

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Posted 3 months ago

Hi There, Thank you for leaving a review. We are glad you found it easy to book your ticket. Have a lovely day! 🎉 MK Skiddle Customer Support Team

Posted 3 months ago

“Not bad night that I spent today, but I hadn't found that alcohol and cocktails which I want to taste. Also, I simply waited a long time to place an order, although I asked the bartender to come over more than once”

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Posted 3 months ago

Hi Danil, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Easy to book tickets, pretty straightforward I think , we’ll see how good it is when I need to remember how to access my tickets in 7 months when the event is on!”

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Posted 3 months ago

Hi There, Thank you for leaving a review. I'm glad you found the tickets straightforward to book! There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 3 months ago

“Hi it was ok but you need a bit more time to finish the payment”

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Posted 3 months ago

Hi Robert, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. Have a lovely day! 🎉 CJ Skiddle Customer Support Team

Posted 3 months ago

“Easy to use”

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Posted 3 months ago

Hi Serean, Thank you for leaving a review. I'm glad you found Skiddle easy to use! Have a lovely day! JM Skiddle Customer Support Team

Posted 3 months ago

“Informative and easy to use website”

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Posted 4 months ago

Hi Ann, Thank you for leaving a review. I'm glad you find the website informative. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“It was very straightforward.”

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Posted 4 months ago

Hi Gillian, Thank you for leaving a review. I'm glad you found us straight forward. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“It is very creative”

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Posted 4 months ago

Hi there, Thank you for leaving a review. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“Very easy once my payment worked”

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Posted 4 months ago

Hi Paula, Thank you for leaving a review. I'm glad it went all good for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“First experience using Skiddle. Found it a bit confusing at first. Message said no tickets available, even before 10am sale. I had to sign up to option to be alerted if tickets became available. I was not alerted. After 10am, I viewed Skiddle buy tickets option, and bought tickets. No issues from there on.”

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Posted 4 months ago

Hi Rod, Thank you for leaving a review. Sorry about the slow start there, glad we got there in the end! Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“Easy to book tickets and to check out. I didn't know you could join a queue prior to the ticket release so that they'll be held for you for 20 mins. It's a good idea but perhaps would be good to advertise this in advance. I found out by chance, luckily, as I went to the website prior to the ticket release. Otherwise the system was perfect.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for leaving a review. A queue is often on when there is a big on-sale, that is across the board. I'm glad you found our site perfect. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“I had to have 3 attempts at it as it timed me out! I actually got to the payment page and my card supplier approved it and then I was timed out! 8 minutes (less it seemed) is not long enough! Also it’s only luck that I had downloaded my card suppliers app a couple of weeks ago, and I could get on there and authorise payment. How would I have done it otherwise? Sometimes you have a choice of a text message or phone call, but there was no choice of that, on your website it only gave the option of going on the app! Funnily enough, my husband rang to pay our credit bill and he went straight through to Fraud - (obviously cos payment was aborted cos time ran out, then I did it again! ) so they were holding payment waiting for his call! Us oldies need more time! It’s my birthday 8th September so hoping for a good day out! Didn’t try to speak to anyone and live chat said ‘reply within 24 hours’ so just keep trying!”

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Posted 4 months ago

Hey Brend, Thank you for taking the time to leave your feedback. I am glad that you worked out how to get your tickets after all this. As you have now made an account with us, you won't have as much difficulty when purchasing tickets in the future on our website. Thanks, AH Skiddle Customer Support Team

Posted 4 months ago

“All was good except the price went up while I was booking as it moved from 2nd to 3rd allocation of presale tickets. No big deal, but not entirely fair”

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Posted 4 months ago

Hi Scott, Thank you for leaving a review. Promoters do control the pricing and allocation of tickets. Glad you were able to get the tickets you wanted though. Have a lovely day! 🎉 JM Skiddle Customer Support Team

Posted 4 months ago

“Becoming more irritating by the second”

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Posted 4 months ago

Hi there, Thank you for leaving a review. Please elaborate on this one? Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“Disappointed that you didn’t do paper tickets.”

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Posted 4 months ago

Hi Alan, Thanks for taking the time to leave a review. Please be aware, Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Therefore, we provide 3 different delivery methods for promoters/event organisers to choose from. At the time of purchase, you will be able to see what delivery method the promoter has selected. It sounds like in this instance the delivery method is an E-Ticket/RapidScan. Although we cannot change the delivery method of your order, you can print a paper copy if you wish to do so. Please find below the link to our FAQ on how to print your tickets: https://bit.ly/4a7Er96 Have a lovely day! JR Skiddle Customer Support Team

Posted 4 months ago

“Easy to book nye tickets”

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Posted 4 months ago

Hi Lucy, Thank you for leaving a review. I'm glad to hear that found booking your tickets with Skiddle to be easy. Have a great time at the event 🎉 JR Skiddle Customer Support Team

Posted 4 months ago

“I have always used skiddle for my events. Great service”

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Posted 4 months ago

Hi Lynn, Thank you for leaving a review. I'm glad to hear that you have always had a great experience booking with us. Have a lovely day! JR Skiddle Customer Support Team

Posted 4 months ago

skiddle is rated 4.4 based on 17,442 reviews