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skiddle Reviews

4.4 Rating 17,542 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

4.4

Based on 17,542 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 9th April 2024

skiddle 5 star review on 9th April 2024

skiddle 5 star review on 7th April 2024

Veronique Kazadi

skiddle 5 star review on 20th March 2024

skiddle 5 star review on 7th March 2024

skiddle 5 star review on 15th January 2024

skiddle 5 star review on 15th January 2024

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed to cancel my booking. Having paid for the cancellation insurance I assumed it would be easy. It was my fault for not reading the terms and conditions, but who does! I am distrusted that even the death of myself would not be good enough to be able to cancel my booking . If you are ill you need a drs note, if your house catches fire you need a firefighter report. What exactly was I paying for????”

Posted 3 months ago

Hi Rebecca, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection or complete your order without. MK Skiddle Customer Support Team

Posted 3 months ago

“Brought n N dubz tickets last year for me and friends , show was cancelled (which I get isn’t your fault) however, I have emailed several times not been given any more information apart from they are in process of a legal dispute. And I still haven’t received a refund. Disgusting that they can take the money out and then not refund you your own money back!”

Posted 3 months ago

Hi There, When updates are available Skiddle happily advise customers, if there isn't an update we are unable to advise. We can happily help whenever you call or email. I have requested more information so we can help resolve this situation for you! Thanks for leaving your review, MK Skiddle Customer Support Team

Posted 3 months ago

“Still do not have my tickets 2x Channel one May bank holiday Total £22.00 after downloading the app nothing is showing up,,, nothing but problems on Skiddle”

Posted 3 months ago

Hi Junnie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, AH Skiddle Customer Support Team

Posted 3 months ago

“Having bought tickets for the new years event in Liverpool for the cruise ship I have just been informed that you have cancelled the event because of the organiser’s Still They are not sure about the genuine of the organiser and not sure about the refund”

Posted 3 months ago

Hey there, Thanks for leaving a review, Please refer to your cancellation email for more information regarding refunds for this event. Have a lovely day! AH Skiddle Customer Support Team

Posted 3 months ago

“Having bought tickets for the new years event in Liverpool for the cruise ship I have just been informed that you have cancelled the event because of the organiser’s.Can I just say that as you put it on your sight then it should have been up to you to check out the event and then to tell me I will lose my booking fee which has nothing tk do with me as I say again you should have checked before advertising the event . Clearly you are not a reputable as you seem”

Posted 3 months ago

“Tried to purchase tickets 3 times and it loses connection on the last step. I really wanted to go to this event but the site isn’t fit for purpose. Ticket prices have now doubled due to time of booking, perhaps this is part of the plan.”

Posted 3 months ago

Hi Lee, Thank you for taking the time to leave a review. I recommend messaging in to help.skiddle.com so we can investigate this further. I can assure you that we have no bugs preventing ticket purchase. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“Terrible experience... 7 months later and still not got a refund after being told for months that there's nothing they can do .”

Posted 3 months ago

Hi Jess, Thank you for taking the time to leave a review. As we do not have your order information, we are unable to respond appropriately. Please message in to help.skiddle.com so we can look into your query. I assure you that there is always something we can do in every situation. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“I was unable to attend an event. And appreciate there is a no refund policy however these were extremely mitigating circumstances. I contacted the event organiser several times as I'd been to many event at the circle in Bacup and I was told he would get back to me with regards to my personal situation. He did not until I posted on nis Web page (The Circle Bacup) . He only replied when a made a comment on his 'thread' on the event abd had clearly been checking face book yet said the reason he hadn't got back to me (I could perhaps have personally re sold my ticket if he had sooner) was because it was a busy time. He had been on his phone/ social media event it suited him however. I wish to see at least a partial refund or I will be posting on trust pilot to complain”

Posted 3 months ago

Hi there, It appears you have left a review of the event organiser and not Skiddle. Skiddle is a ticket outlet that provides a self-service platform for promoters/event organisers to list and sell tickets. Skiddle can only process refunds with event organiser authorisation. If you would like to leave a review of an event organiser you spoke to, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“Looked like the site had crashed so I I tried again and ended up with 4 tickets instead of 2.”

Posted 4 months ago

Hi Jo-anne, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have requested some more information relating to your order so I can look into this further. I look forward to hearing back from you. Thank you, JM Skiddle Customer Support Team

Posted 4 months ago

“Terrible refund policy, complete trap”

Posted 4 months ago

Hi Ollie, Skiddle is a self-service platform where promoters can list and sell tickets. We can't issue refunds unless an event is cancelled or postponed as agreed upon purchase of a ticket. I understand the frustration, I advise contacting the promoter or venue to further your request. Thanks, JM Skiddle Customer Support

Posted 4 months ago

“They allowing aale of scam event..”

Posted 4 months ago

Hi Marcin, We are a self-service company where promoters list their own events. We have moderations every morning looking out for these, unfortunately some can slip. We apologise for the inconvenience. Thanks for leaving a review! JM Skiddle Customer Support

Posted 4 months ago

“Can't a extange ticket no one replied”

Posted 4 months ago

Hi Soloman, Thank you for leaving a review. We are open 9-5 Monday to Friday, please contact us for assistance. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“I don't understand why skiddle can't reset passwords. I now have 3 accounts life”

Posted 4 months ago

Hey Rachel, Please see the below YouTube video on how to reset your password! https://bit.ly/ResetSkiddlePassword Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 4 months ago

“Was advised i could change my tickets by skiddle, i followed their instructions sent them details of the purchased tickets to be told sorry because you changed your email we cant refund, even though bought on the same card at the same address? Gmail email only have limited storage, so i have 5 email address which is irelevant, was totally conned by skiddle, im down £360.”

Posted 4 months ago

“I didn’t go and I could not get refund 😢”

Posted 4 months ago

Hi Dominick, Thank you for leaving a review. I apologise you couldn't make the gig. Our refund policy is we refund when events are cancelled or postponed, as agreed upon purchase. Hence we were unable to issue a refund. Sorry for the inconvenience JM Skiddle Customer Support Team

Posted 4 months ago

“Found out it very difficult accessing and storing my tickets not sure now if I have them”

Posted 4 months ago

Hi Wendy, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. JR Skiddle Customer Support Team

Posted 4 months ago

“Unable to log on and access tickets.”

Posted 4 months ago

Hi Pauline, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. That being said, I have managed to resend your confirmation email to the one on your account. On this email you will see the option to download your ticket as a PDF if you are struggling to log in. LC Skiddle Customer Support Team

Posted 4 months ago

“I would like a full refund on the ticket as the venue wasn't up to mutch and the drinks were every expncive and it was not a good night and my sister was the one that purchased the tickets and was disappointed in the venue the security was too heavy handed with my sister and she was in tears becuse of ur guards roughly searching my sister what give them the right to up set my sister who is vulnerable so culd u please give her a full refund as it was not a good experience for her there was people taking drugs in side the club and non of the scocurtey didn't batter an eye lid”

Posted 4 months ago

Hi there, Thank you for your feedback and I'm sorry to hear about your experience at the event. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. You are also more than welcome to contact the organisers directly to let them know of your experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform to purchase your ticket, as we play no part in the running of events in our site. LC Skiddle Customer Support Team

Posted 4 months ago

“No option to put the promo code in for a discount”

Posted 4 months ago

Hi Matthew, Thank you for leaving a review. Not all events on our site offer a discount code. If the organiser has used a discount code, an orange padlocked box will show for you to enter the code. LC Skiddle Customer Support Team

Posted 4 months ago

“It is a good booking system”

Posted 5 months ago

Hi, Thank you for leaving a review. Glad you love our booking system! Have a lovely day! LEB Skiddle Customer Support Team

Posted 5 months ago

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skiddle is rated 4.4 based on 17,542 reviews