skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,532 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,532 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worked ok but no disabled option”

Helpful Report

Posted 4 months ago

Hi Daren, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. Accessibility is something that we are constantly reviewing and looking to improve and your feedback is greatly appreciated. Have a lovely day! JR Skiddle Customer Support Team

Posted 4 months ago

“I had difficulty retrieving my tickets - but that's probably because I am old and my software is out of date.”

Helpful Report

Posted 4 months ago

Hi Isobel, Thank you for leaving a review. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. I hope this helps and have a lovely day! JR Skiddle Customer Support Team

Posted 4 months ago

“I couldn't purchase the tickets through the app and had to purchase them through the website which is counterintuitive. This is the first time this has happened, so I hope it doesn't become the norm.”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Are you able to describe the error you received on the app so we can get this looked into? Thanks, LC Skiddle Customer Support Team

Posted 4 months ago

“I did not understand why you required the details of the people I bought the tickets for.”

Helpful Report

Posted 5 months ago

Hi Wesley, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. Details are needed in case Promoters/Event organisers need to make contact with you or those attending, for example, if the venue changes or they decide last minute on a dress code. I hope this helps, have a lovely day! CJ Skiddle Customer Support Team

Posted 5 months ago

“Experienced several delay issued and still awaiting ticket”

Helpful Report

Posted 5 months ago

Hi Maureen, Thank you for taking the time to leave a review. Your ticket is sent to you immediately, either via the Skiddle app or via your order confirmation email. Downloading your tickets: https://bit.ly/3WKrGJY Thanks, LB Skiddle Customer Support

Posted 5 months ago

“I found the process unnecessary long regarding accessing the tickets.Why did i need to get the app on my phone as opposed to getting my tickets attached to the confirmation email?This would have potentially made everything complicated should I have been unable to download the app for some reason.”

Helpful Report

Posted 5 months ago

Hey Sikhulile, As stated in the confirmation email, you don't need to download the app to access your tickets! Just simply click 'print or download your RapidScan PDFs' and follow the instructions for how to download these PDF's🎟️ For more information, please see this YouTube video: https://bit.ly/3MxuG9Z AH Skiddle Customer Support Team

Posted 5 months ago

“Now I know the process it would be easy but I tried to do it without downloading the app and then decided the app would be easier had to register thenmy banksent me a code to verify it was me but the tickets are there inthe app waiting so next time it will be easier.”

Helpful Report

Posted 5 months ago

Hi jeanette, Thank you for leaving a review. Is definitely worth having the app, speeds all processes up! Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“I was not happy you have to provide so much personal information just to by one event ticket. I am not sure why you need all the information you ask for.”

Helpful Report

Posted 6 months ago

Hi Alison, Thank you for taking the time to leave a review. I just want to confirm that we only ask for these details if you're buying tickets. We mainly ask for your address so we can verify the card details used to place the order, dispatch physical ticket stock (for the events that do have this) and deter fraudulent orders. As we mostly sell over 18 products, we do need to verify age. We do also use the info internally for demographics. As for your mobile number, we will only use this to send you SMS confirmations and get in touch with you if there are any updates to your order or event. Don’t worry though, your details are protected by our Privacy Policy so we won't sell your details to any third parties. I hope this provides some clarity and further information can be found within our FAQ linked below: Why do you need my contact information on the checkout?: https://bit.ly/40erpBZ JR Skiddle Customer Support Team

Posted 5 months ago

“Smooth selection process and Apple Pay payment on webpage. Then need to download a dedicated app for tickets but allows ticket to be downloaded to Apple wallet, negating the app which seems nonsensical. Unlikely to use again unless forced to do so.”

Helpful Report

Posted 6 months ago

Hi Martin, Thank you for your feedback. There are many different ways in which you are able to access your tickets, the app is not a necessity. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. JR Skiddle Customer Support Team

Posted 5 months ago

“Great app but once the ticket purchase has been made, I cannot see the reason for having to enter additional personal details before the actual tickets could be released.”

Helpful Report

Posted 6 months ago

Hi Adrian, Thank you for leaving a review. I'm glad to hear that you had a great experience using our app. In regards to why you may be required to provide additional information to access your tickets after you have made your purchase, there are a multitude of reasons as to why this may be. Please see our FAQ, 'Why do we need to collect guest information?', linked below for further information: http://bit.ly/3FpVGEu Have a lovely day! JR Skiddle Customer Support Team

Posted 6 months ago

“The booking process for my tickets was easy to do and only took me minutes.”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for leaving a review. Glad you found our booking platform easy to do. Have a lovely day! LEB Skiddle Customer Support Team

Posted 6 months ago

“It took several attempts to buy tickets ?problem with booking system that day.”

Helpful Report

Posted 6 months ago

Hey Mary, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, JM Skiddle Customer Support Team

Posted 6 months ago

“I did not like it. Was confusing due to ads and other booking options”

Helpful Report

Posted 6 months ago

Hi Lorraine, Thanks for leaving a review we really appreciate it! I do apologise that the ads were on a public domain. We do sell for thousands of events hence the other boking options if you need any assistance with booking a ticket, feel free to contact us at our email custcae@skiddle.com Thanks, JM Skiddle Customer Support Team

Posted 6 months ago

“This was a very "clunky" booking app, which I didn't like using at all. I made the venue aware of this. I have used other, much more user-friendly apps at other similar venues.”

Helpful Report

Posted 6 months ago

Hi Barbara, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into Thanks, AH

Posted 6 months ago

“Events not as expected”

Helpful Report

Posted 6 months ago

Hi Paul, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LB Skiddle Customer Support Team

Posted 6 months ago

“It was confused that I had to download the app for the tickets”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LB Skiddle Customer Support Team

Posted 6 months ago

“Would like to be able to access seating provision appropriate to me & other guest. I would like to see disability inclusion appropriately to service clients more user friendly. A better customer care support eg telephone communication for the general public (non-re botic”

Helpful Report

Posted 7 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Please be aware we do have a phoneline which is open the following times: Mon- 9:30-3:45 Tue-Fri 10-4:30 Sat 10-3 Thanks, MK Skiddle Customer Support Team

Posted 7 months ago

“Confusing”

Helpful Report

Posted 7 months ago

Hey Michael, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 7 months ago

“I don't use apps on the phone and it initially worried me that I might not be able to access tickets I had bought. I did work out how to print them from the laptop.”

Helpful Report

Posted 7 months ago

Hi Gill, Thank you for your feedback. We are glad you have access to your tickets! There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 7 months ago

“difficult to navigate with downloading apps etc.”

Helpful Report

Posted 7 months ago

Hi Lawrence, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 7 months ago

skiddle is rated 4.4 based on 17,532 reviews