skiddle Reviews

Name: skiddle
Rating: 4.42

4.4 Rating 17,445 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 17,445 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Requests lots of unnecessary personnel details that takes a long time and makes me uncomfortable. A name and an email address would suffice, with the rest being optional.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. Skiddle request information for a number of reasons. If you ever need to contact Skiddle Customer Support, we need to run through security questions to ensure we are speaking to yourself. Skiddle may also need to call you in regards to your order. Some information may be requested by the event organiser directly for a variety of reasons also. I hope this helps to clarify. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Signed up for pre release and within 1 minutes I could only get 5th release. Trying to book for a hen and no warning on maximum ticket orders. Was pure carnage!”

Helpful Report

Posted 1 month ago

Hi Lauren, Thank you for taking the time to leave a review. Some events are in high demand and we cannot ensure that every customer gets early release tickets. Event organisers set the maximum quantity of tickets that can be purchased at a time and this is different for every event organiser or even ticket type. Skiddle do not have a way of knowing the maximum limit on tickets until the tickets have been released. I apologise for your experience. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“dogshit pal”

Helpful Report

Posted 1 month ago

Hi Andrew, Thank you for taking the time to leave a review. If possible, please may you expand on your review? Skiddle are always looking for ways to improve, so we would appreciate constructive feedback instead of statments. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“I can no longer go too an event and have tried too change it for a different date but customer service are taking ages too contact me”

Helpful Report

Posted 1 month ago

Hi Tammy, Thank you for leaving a review. Skiddle Customer Support take around 2 working days maximum to respond to messages that arrive through. Our working hours are currently 9am-5pm Monday-Friday. If you have not received a response within 2 working days, I recommend messaging through again and double checking the email address if you are sending your query over email. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Cancelled event and one email to say it’s being processed, 2 weeks on and nothing from them, I won’t be returning. Happy to have your money but can’t be bothered to refund in a timely manner very poor.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot. If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“I paid extra for the ticket protection . However after unforeseen circumstances I can’t attend . I’ve emailed Skiddle . Had no reply . The protection means nothing . I’ve lost my money .”

Helpful Report

Posted 1 month ago

Hi Jane, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 1 month ago

“Do not use this site. It’s a con I booked tickets the show was cancelled only part refund now I found out the show was never taking place.”

Helpful Report

Posted 1 month ago

Hi Jaykay, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“Got to payment for PayPal and wouldn’t accept in the end times out”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Have not received email or any confirmation of payment for yourselves”

Helpful Report

Posted 1 month ago

Hi Alan, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot. If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“triple booking fees for buying 3 tickets, and a handling fee on top...”

Helpful Report

Posted 1 month ago

Hi Barney, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 1 month ago

“Can't pay with credit card”

Helpful Report

Posted 1 month ago

“The ticket booking process made me so mad.”

Helpful Report

Posted 1 month ago

“Very bad booking system… took the money twice from PayPal and did not finish the check out so I’ve paid twice and no ticket!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. Could you get in contact via our ChatBot at help.skiddle.com and a member of the team will pick this up. I look forward to hearing back from you. Thank you, MK Skiddle Customer Support Team

Posted 1 month ago

“I asked for instalments and you took the whole amount in one go”

Helpful Report

Posted 1 month ago

Hi Derek, Thank you for leaving a review. if you get in contact we may be able to help you out! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Rubbish. Ruined my uni experience”

Helpful Report

Posted 1 month ago

Hi Megan, Thank you for leaving a review. I'm sure if you get in contact we can revive the uni experience for you! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“people could buy 4 tickets so just bought them and are now upwelling them leaving people with no choice but to pay double for tickets that didn’t originally cost that much”

Helpful Report

Posted 1 month ago

Hi Isabelle, Thank you for leaving a review. Unfortunately, there is nothing we can do about ticket prices, promoters list and sell the tickets via our website and we have no control over pricings. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“clearly run by people with no gauge of what was happening. Allowing people to buy 4 tickets has shafted an entire population. skiddle is the sole reason for exeter's student mental health crisis”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Ticket allocation is decided by the promoters on our site, as we are self-service we don't control the ticket pricings or allocations, I apologise for the inconvenience. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Absolute Chaos”

Helpful Report

Posted 1 month ago

Hi there, Thank you for leaving a review. Please let us know what part was chaos for you, we are happy to help! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Scammed me out of a refund whereby A festival merged to a night i already had tickets for and wouldn't refund the money for the festival, used delay tactics and different customer service reps when raising the issue”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for leaving a review. I can assure you there are no delaying tactics, please contact us and we will be able to help you out in some way! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“If I’m waiting in a queue longer than other people why am I being randomised behind them and then being told the ticket I want to get is sold out. Terrible system”

Helpful Report

Posted 1 month ago

Hi William, Thank you for leaving a review. Unfortunately, that's how our queuing system works, this is purely for fairness. I can only apologise for the inconvenience. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 17,445 reviews