“I ordered a ticket and made a mistake. I attempted to get a refund, however, that option was not available to me. There should be a refund option, especially if you purchased tickets for the wrong event.”
Posted 3 weeks ago
Thank you for taking the time to leave a review. I've just tried to give you a call to resolve this but I sadly reached your voicemail!
Firstly, I am very sorry to hear of your troubles purchasing on skiddle.
We work hard to ensure that the website and app are displayed clearly so that you book the correct tickets as intended.
Please be aware we do have an internal policy for genuine mistakes.
I have contacted your privately to request more information. If you could respond back to me at your earliest convenience as I'd really like resolve this for you.
“Problems with the system no confirm in email about tickets. Re-purchase the tickets again. Second time can’t get a refund.”
Posted 1 month ago
Thank you for taking the time to leave a review. I have previously tried to give you a call to resolve this but unfortunately, reached your voicemail.
Firstly, I am very sorry to hear about your issues purchasing!
If you are ever unsure if a transaction has completed, we advise checking your order history by heading to skiddle.com/orders and double-checking your online banking to see if the transaction is showing as 'pending'.
More information can be found here - https://help.skiddle.com/hc/en-us/articles/360003671098
I have contacted you via email to discuss the options that are available to you.
Remember, if you are having trouble purchasing you can always give our Care team a call and we will always be more than happy to help!
For our contact details and opening hours you can head www.skiddle.com/contact
I hope this has helped and that we can resolve this privately for you.