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skiddle Reviews

4.4 Rating 17,532 Reviews

93 %

of reviewers recommend skiddle

Company Reviews

4.4

Based on 17,532 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 9th April 2024

skiddle 5 star review on 9th April 2024

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skiddle 5 star review on 20th March 2024

skiddle 5 star review on 7th March 2024

skiddle 5 star review on 15th January 2024

skiddle 5 star review on 15th January 2024

193

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Logged in and could not book the early release tickets even though I logged in at release time. When I logged out and back in I had to buy 3rd release tickets which was more expensive. Then tried to charge to get me to add addition services on.”

Posted 1 month ago

Hi There, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. IJ Skiddle Customer Support Team

Posted 4 weeks ago

“It was simple but not to a 75 year computer illiterate man”

Posted 1 month ago

Hi Robert, Thank you for leaving a review. We try to make to make the site as accessible to use for all. If you can think of any suggestions to make it more user friendly you can contact us via help.skiddle.com. Have a lovely day! 🎉 IJ Skiddle Customer Support Team

Posted 4 weeks ago

“Everything easy to use”

Posted 1 month ago

Hi John, Thank you for leaving a review. I'm glad you found our site easy to use! Have a lovely day🎉 CJ Skiddle Customer Support Team

Posted 1 month ago

“I was struggling to make an account and tried more than once, and I didn’t receive my booking confirmation until later in the evening of the day I booked. I booked tickets in the morning.”

Posted 1 month ago

“Took a while to understand the concept”

Posted 1 month ago

Hi Jacqualine, Thank you for leaving a review. Is it possible for you to offer us more clarification by what you mean? Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“No option to continue as guest when making a purchase. I don't really want to give every company I buy something from all of my details and sign up for an account with them so if there is an alternative next time I'm looking for tickets, I'm more likely to use that rather than skiddle.”

Posted 1 month ago

Hi there, Thank you for leaving a review. There is an option to check out as a guest when purchasing tickets. We still need to collect some info, such as your name, phone number, address and email address for communication and delivery purposes. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“I had the pre sale link and was put straight through but the tickets were locked till 7:00 which is fine however at 7 it didn’t automatically put me into the queue. I had to refresh the page myself which resulted in me being right at the back of the queue. Thankfully I done it at about one minute past so I wasn’t that high of a number but it was a bit of a panic! Maybe for next year make it so that from clicking the first link, it automatically puts you in the queue and there’s no need to refresh the page.”

Posted 1 month ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. Have a lovely day! LB Skiddle Customer Support Team

Posted 1 month ago

“Waiting room allocates you randomly if prefer not to be let in and wait.”

Posted 1 month ago

Hi Thomas, Thank you for taking the time to leave a review. I am unsure of your review. If possible, could you expand on this and offer further clarity? Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“I got dumped at first attempt. 2nd attempt was ok. Surprised I have to revisit the day before the event for the tickets”

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review. I am unsure of what you mean by getting 'dumped'. Sometimes, event organisers delay the release of barcodes for the event to reduce reselling tickets unofficially. This is all set by the event organiser and unfortunately Skiddle cannot alter this. Thanks, LB Skiddle Customer Support Team

Posted 1 month ago

“Really would prefer paper tickets. This was easy enough...just not what I wanted”

Posted 1 month ago

Hi Phil, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 month ago

“Rather complicated.”

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“I didn't receive a confirmation email, had to log in and get it resent. Not a massive deal but I'd expect to get it automatically.”

Posted 1 month ago

Hi Holly, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot. If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Yeah it's fine but the booking fees are really far too much”

Posted 1 month ago

Hi Chris, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 1 month ago

“Franky wah was awesome, but the venue was a let down. Crammed everyone into the small room to make it busier. Not enough room to dance and overly expensive water. Sound was great but could of put it in the bigger room.”

Posted 1 month ago

Hi Joe, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 month ago

“Too much mucking about for my liking.”

Posted 1 month ago

Hey Gwen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“It took 3 attempts to log into my account to buy my ticket, l almost gave up!!”

Posted 1 month ago

Hey Chrissie, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Always have trouble! Changed my password and then this wasn't accepted. But I am a bit of a tehnophobe so perhaps it's me. Old fashioned and would prefer to get ticket from the actual venue.”

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“The 1st and 2nd release tickets for hacienda went to fast so me and my friends thought after all its not Glastonbury ! .”

Posted 1 month ago

Hi Peter, Thank you for leaving a review. I hope you got your tickets! Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“The 8 minute timeout is extremely frustrating being a new user. I manage to book my ticket on the 3rd attempt. I suffer with my mental health and found it very stressful.”

Posted 1 month ago

Hi there, Thank you for leaving a review. I apologise if this was inconvenient, the 8-minute timer is to stop boys and allow for more fair ticket purchasing. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

“Website is decent - Only frustration is not being able to download the tickets until the day before the show.”

Posted 1 month ago

Hi John, Thank you for leaving a review. Skiddle is a self-service website where promoters list and sell their tickets, they also decide when you can download your tickets, this is to stop scammers. Have a lovely day! JM Skiddle Customer Support Team

Posted 1 month ago

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skiddle is rated 4.4 based on 17,532 reviews