Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor in dealing with an itinerary change by the cruiseline”

Helpful Report

Posted 5 years ago

Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear of the difficulties you have experienced with the itinerary change on your booking. Unfortunately any changes made by the cruise line are completely out of our control and we will always do our upmost to assist any any possible way. If you would like to discuss anything in further detail, please do not hesitate to contact us at pretravelcustomerrelations@cruise118.com Kind Regards Customer Relations Team.

Posted 5 years ago

“Have been trying to change flights for next March. Emails have not been responded to efficiently and “surprisingly “ fares are increasing ! Very surprised by service as have booked numerous cruises over the years on top rated cruises. Maybe time to change??”

Helpful Report

Posted 5 years ago

Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear of the difficulties you have encountered when attempting to change your flights. I am happy to see this has now been resolved and amended by our customer experience team. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries For and on behalf of WTH (UK) LTD Customer Relations

Posted 5 years ago

“They might call themselves six star cruises but the are 0 star customer service.. they are good when you are booking but once you have booked there is no after sales service. Flights are changed without approval phone calls are not resplied to.. answers are not answered!! Totally disappointed with my experience with them will never recommend or rebook with them.”

Helpful Report

Posted 5 years ago

Dear Mrs Carr, Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are so sorry for the way you feel regarding the flight schedule change. We understand our colleagues have explained the position we are in with the airlines as we are at their mercy with any schedule changes. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries For and on behalf of WTH (UK) LTD Customer Relations

Posted 5 years ago

“Six Star Price not Six Star After Sales Service. My Cruise with Six Star Cruises to the Far East ends in Hong Kong. At the time of booking I had not decided on whether a day room was required or not, so, I paid for a transfer from Cruise terminal to Airport (25 Kilometres). I was told these elements of the trip could be easily changed or added later. Service to this point was great. Full payment including the transfers became due and this was paid. After full payment a change took place, Responsive Service but with little or no help. I was now told the Day Room could not be booked by Six Star Cruises and that this would be down to me. So, I booked my own day room. New transfers were required which effectively added one additional journey of 4 Kilometres to the overall requirement. This carried the price tag of £148.00, No further details were provided. I was told the £148.00 with no detail of it’s make up, was the figure provided by the supplier and they were unable (or unwilling) to seek more information. No additional detail has been provided. However, Six Star Cruises don’t see the issue and continue to ask if I wish to proceed. So, a Great Service Promise but quickly wash their hands at the first sign of trouble. I am not aware of a Commercial Organisation who do not keep a very tight control over their Suppliers. This ensures the best service and competitive edge can be provided to its Customers. This is not the case with Six Star Cruises Situation remains unresolved! Such a Pity but Please be Beware!!”

Helpful Report

Posted 5 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. Unfortunately, when adding an additional element on to a booking we quote the price given by our supplier for the journey requested. It may be cheaper to seek a local transfer, if you wish to do this it is of course your prerogative. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries Kind regards Customer Relations Six Star Cruises

Posted 5 years ago

“Very,very disappointed with service on our booking; more sub standard than six star. From the failure to provide the initial booking confirmation, failure to provide cruise credit action, the incorrect company email address on the post payment confirmation, the incorrect port of disembarkation (shown as Miami rather than Fort Lauderdale - with an airport transfer time from Miami at 10.00am for a 7.30p.m. flight!) and the failure to upgrade the flight class information despite the promise of a quality check to ensure all details were loaded and booked correctly, we have had to repeatedly make contact to ensure the arrangements were as promised. Trying to find someone who might be able to provide reassurance that issues have been fully resolved is impossible - Chelsie Foster on maternity leave; Alison Earnshaw just taken over and unwilling to speak to customers; no information on parent company World Travel Holdings with the only website for them being staff feedback detailing poor pay and training. Plus the latest invoice is headed the Cruise Club? Who are they? So rather than looking forward to a pleasant cruise experience we are wondering: will the arranged Heathrow transfer time of 1 hour 20 mins. allow us to catch our connection as we have been assured? will our flights, transfers, hotels, tours and cruise be booked and available as required? will we arrive home rested and refreshed, or nervous wrecks?”

Helpful Report

Posted 5 years ago

Dear Mr & Mrs Green It was lovely to speak to you earlier although I am sorry for the circumstances of the call. Firstly, please let me apologise that you felt the need to post a negative review, as this is not what one would expect when booking with a reputable company like Six-star cruises. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am profusely sorry for the way your booking has been serviced and I hope that our conversation has gone some way to restore your faith in our company. As a gesture of good will I would like to offer you $150 on board credit and I hope that you will accept this in the good spirit that it is being offered. Below is the World travel holdings UK website for your information. http://www.worldtravelholdings.com/global#.W46ui-hKjIU Kind Regards Customer Relations

Posted 5 years ago

“After booking, we discovered that there were lots of flights that were much better for us than the ones we had been told about by Six Star cruises. I don't know whether this was ignorance on the part of the agent, or whether Six Star Cruises were trying to maximise their own profit in some way. When I complained, I did not even get an apology. Six Star Cruises has cost me time and money, and I will not be using them again.”

Helpful Report

Posted 5 years ago

Thank you for your review Mr Ainsworth. I am sorry you feel let down by Six Star Cruises. Our customer service team have listened to the calls when Mrs Ainsworth made the booking and discussions mentioned flights from London Heathrow, as per the offer seen by Mrs Ainsworth on the website. Your booking was made as per your requirements and the best price at the time of your booking was with London Heathrow flights. However, as a gesture of goodwill we have offered alternatives. If you would like to accept these we will be more than happy to assist you. Kind regards Kimberley at Six Star Cruises

Posted 5 years ago

“You should state that your offer of Champaign only applies if you don’t ask for a good price. We booked a £6,000 Seabourne cruise with you only to be told this, it will be the last cruise we book through 6 star.”

Helpful Report

Posted 5 years ago

Dear Mr Reid Thank you for your feedback and i am sorry to hear you were unhappy with your booking on this occasion. We of course wish to provide the best price and offer to all of our customers however our champagne offer is not applicable when discount is applied to a booking, this information can be found in our terms and conditions on our website. Please accept our sincere apologies for any disappointment this may have caused, if you wish to discuss this issue further please do not hesitate to contact our customer relations department on the number below and we will assist you in any way we can. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 5 years ago

“Terrible communication following up from a quote. Will not use again, stay well clear.”

Helpful Report

Posted 6 years ago

Thank you for your comments Steve, although this is clearly not the feedback we are either expecting or indeed used to receiving, we do appreciate you taking the time to review our service. Even though our overall score indicates that we offer great service on the majority of occasions, we try to never become complacent and constantly look for opportunity to improve even further. Clearly something has gone very wrong on this occasion which will be investigated. If you would be good enough to drop me an email directly with further details re this disappointing experience, I would be very grateful. My email address is clare.cruise@worldtravelholdings.co.uk. Many Thanks Clare

Posted 6 years ago

“Poor customer service. Unable to speak to the same concierge as each phone call was handled by a different person. Mistakes blamed on computer system. Six Star Cruises failed to provide the cruise line with correct information. Wouldn't trust the company to deal competently with another booking. Not recommended.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review our service. As a senior manager in the business I am both shocked and disappointed to read such comments as this is not typical of our customers experience when dealing with my team. I would love to try and resolve this issue for you if you would be kind enough to drop me an email karina.stott@sixstarcruises.co.uk

Posted 6 years ago

“Scam artists”

Helpful Report

Posted 6 years ago

“Silverseas Discovery Cruise, Maldives to Dar es Salaam, the worst cruise EVER! Old (leased) ship is rusty, orange water coming from taps, stinks from diesel and crew is doing maintenance on ship as passengers are on board. Supposed, "drinking water" on ship was full of bacteria and many passengers were ill for days, (myself included). Food was NOT "fresh local cuisine" as advertised but frozen. Fruit was never ripe but hard and tasteless. Cuisine was "winter european dishes" prepared by Italian chef with no cooking skills. Lunch on deck was the same menu of frozen meat or fish with chip for 17 days or Pasta. (Pasta with 30° heat???) Doctor on board barely spoke english and it was questionable if he was even a doctor at all. He spent most of his time on the top deck sunning himself in a skimpy speedo and hitting on women! And if you needed him, his answer was either you ate too much or he did not know the answer. Why was there not a doctor with experience in heat and ocean travel as should have been? NO extra special excursions were offered, nor on-board activities or events planned and many "advertised" events and tours were not visited or were cut in half. Cruise was mostly 20 hours a day at sea with very limited time at sights, (only 3-4 hours, if that). Pre/post package did not deliver nor was anyone there to meet us. For the extremely expensive price of this trip, it was a VERY big disappointment. Terribly organised trip, low quality, (more like a youth camp, rather than a quality cruise). It seemed as if Silverseas did not want to pay for docking the ship for a day or night and spent most time as sea when not needed. Example; Zanzibar to Dar es Salaam is only 1 hour journey yet this ship took 7 hours! Unacceptable! Made a complaint to travel agency and to Silverseas over 2 weeks ago have not received a reply. All passengers on this cruise agreed it was the WORST cruise they have taken and would never book with Silverseas again!! Take heed and NEVER book this cruise lines nor ship!!”

Helpful Report

Posted 7 years ago

“Previous booking with Six Star went like a dream Latest booking a nightmare. Requested Virgin Flights, find I am booked with Delta and subject to their conditions and changes. Six Star concierge does not know what she is talking about!”

Helpful Report

Posted 7 years ago

“Whole experience very poor and would not recommend a company that is not in control of its booking system”

Helpful Report

Posted 7 years ago

“Cruise booking made on 2 August for 40th wedding anniversary. Itinerary was important and included port of Limassol, where we were to meet relatives to celebrate. Printed final cruise documents from Seabourn website on 29 September (2 weeks before departure) only to find that Limassol dropped in favour of Paphos. Apparently Six Star knew on 20 August, but did not tell customers. Cancellation would involve 90% loss. Wife devastated and anniverary ruined. Thanks Six Star and thanks Seabourn!”

Helpful Report

Posted 7 years ago

“My husband found a Seabourn cruise that interested us through Six Star Cruises. A company that we had not used before. On 07/04/15 I booked a 7 day cruise in the Adriatic (or so I thought!!) The first mistake was to overcharge us by £60 which we were told would take 3 weeks to refund until my husband suggested to them by email that it would be refunded a lot sooner!. On 17/04/15 we were informed that, in fact, the cabin had not been confirmed with Seabourn and therefore we had no cruise but Six Star had our money. I advised Six Star that we had arranged taxis to and from the airport, boarding for our cat and time off from work and I asked what the company would do about it. We were offered compensation on a future cruise and I left it that we would call them back after I had checked at work as to what other time I could take off that linked in with another cruise. The only cruise I could find that matched was in the Med which was not our 1st choice. I left a message on the mobile of the person I had spoken to, I couldn't get through to Six Star's main number and I also left messages on the MD's mobile all of which were ignored. My husband managed to get hold of someone who quoted us a ridiculous cost which apparently did not include our compensation. When I called back after work, she advised me that I could not use the compensation on that cruise; it had to be a future cruise. I told her that this was a future cruise and I wanted to speak to an MD otherwise they could refund us the total amount. She kept me on hold and came back stating that she had spoken with an MD and it could be used after all!!! Eventually the cruise was confirmed although I again had to contact the company to get the BA booking reference which was not included in the paperwork, so that I could book in on line. The outcome of this is that I would never again use Six Star Cruises who I felt were totally unprofessional throughout and each time we called them spoke to a different person who had not bothered to look back at their records to see the problems we were experiencing. A 1* company at best.”

Helpful Report

Posted 8 years ago

“On 28 April I booked a cruise for 2 ref HTR-97270. Page 4 of the Booking Confirmation was wrong. I phoned and left a message for Matthew Cotton to phone me. He did not. I phoned again the next day and he promised a corrected print-out. It was not sent. I phoned again on 6 May and spoke to a lady who promised a corrected print-out. It was not sent. I am so disgusted with your service I wonder whether the booking has been made. Please telephone me on Monday on 01892 541565 to confirm this has been received and a corrected print-out is in the post. Alan How”

Helpful Report

Posted 8 years ago

“Lack of continuity during booking process. Having to chase for information and booking references. Flights booked over 3 weeks after cruise booking only to discover no extra leg room availability. Last cruise your concierge failed to inform Regent of an important anniversary. Will be thinking twice before we book through your company again.”

Helpful Report

Posted 9 years ago

“The experience of booking through River Voyages was not a memorable experience.I got the impression that once they had secured a deposit for the Holiday they really were not to bothered with the detail.After various errors I complained and was put through to a Sales manager by the name of Joe Morrison who was completely ineffective.Because of the number of errors with the booking I said I would Write to the Managing Director but it was pretty apparent he was not to bothered by this.In the end I had to sort out matters direct with the holiday company Riviera Travel who were very helpful and assisted to sort matters out. My name is Chris Pearson and my telephone number is 01483 768426 and it would be nice to talk to somebody in authority at River Voyages concerning this matter Unfortunately their tardy attitude and maladministration has already cost them business as I directed some friends to book their holiday direct with Riviera Travel.”

Helpful Report

Posted 9 years ago

“I booked for the first time with Six Star Cruises and the experience has not been a good one. I made my booking with Sandy but when I couldn't reach her the next day when I had a number of questions I spoke to John. He promised to call me the next day but when he didn't I called him and he said he had passed me on to Nikki. She also didn't call me but eventually Sandy called. I got some answers to my questions and I told her that the payment was still pending and this concerned me. She told me not to worry. Eventually the payment disappeared altogether and I called again but nothing was resolved. I had to call Regent myself and they told me that they had been chasing Six Star Cruises for the payment. I called Six Star Cruises again and this time Holly answered. She was very helpful and spoke to Regent and sorted out the payment and all the other problems that I had. It took over a week before I could see our booking on the Regent website. I had to ring Six Star Cruises every day until Holly started to look after our booking, because no one ever rang me back as promised. This week, out of the blue, Sandy rang not knowing that everything had, at last, been sorted out by Holly. I have been on very many cruises and have never experienced anything like this before. It would have been much easier if I had booked directly with Regent, considering I have had to ring them repeatedly to find out what was going on. I tried ringing James Cole several times to see if he could help but whoever answered seemed unwilling to put me through to him. I also called him on his direct line but he has not returned the call. I would really look forward to hearing from you on this matter. Jacqui Phillips”

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Posted 9 years ago

“We feel that we have been cheated by yourselves, as Oceania Cruises are offering the same Veranda Staterooms.....and better staterooms for £170.00 per pasenger LESS!”

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Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,013 reviews