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Six Star Cruises Reviews

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having used Six Star Cruises previously with complete satisfaction. This Booking had a few problems such as missing the August promotion add on offer and only booking one night pre cruise hotel instead of two. Fortunately Joanna Deakin from Six Star tidied that up to our satisfaction. We hope that Six Star will now live up to what their name implies and truly make us happy.”

Posted 7 years ago

Dear Mr MacNicol Thank you for your review and I apologise for the delay in responding and for the few initial problems you encountered. I hope that we are living up to our name and that our customer service is living up to your expectations. Kind Regards Customer Relations Six Star Cruises

Posted 7 years ago

“the deal was good and beat the competition but the concierge was less professional than ones we've had previously.”

Posted 7 years ago

Dear Mr Carney Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per our telephone conversation last week, I hope this has provided some clarity regarding your concerns. Please do not hesitate to contact us if you have any further queries. Kind Regards Customer Relations

Posted 7 years ago

“Going on Baltic cruise this month on Marina. Husband travels on business frequently so only found out flight details from Stockholm to Hamburg for work post cruise last week. We have been advised we need to pay for taxi or car from Sheraton hotel to airport. We're both really disappointed about this as the package we booked included business class flights from London which we did not use as, living in Scotland, I'm having to travel economy on Easyjet from Edinburgh and my husband is travelling from Dubai with Emirates to join the ship in Copenhagen. I feel that Six Star Cruises has saved the cost of these business class flights but won't pay for a car to the airport? We booked a penthouse stateroom, prestige drinks package and shore excursions so we feel the car to airport should be included in package price. It's not the money that is a problem, it's the principal of this. I have spoken to two advisers about this and both have said we need to pay the transport after our stay in Stockholm.”

Posted 7 years ago

“Pricing seemed to be competitive....but paperwork and back-up was to a poor standard, compared to Trailfinders....now we will see what happens when we start our adventure in late Oct 16”

Posted 7 years ago

Dear Mr Derry Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. As per your telephone conversation with your sales concierge, as agreed we will be happy to post all your paperwork in future. If you need any further assistance please do no hesitate to contact us. Kind Regards Customer Relations

Posted 7 years ago

“I wasn't particularly impressed with the service. The consultant wasn't very knowledgeable. There were several things he forgot to do. The transfers didn't make sense.”

Posted 8 years ago

HI Mrs Orton Good afternoon having spoken to your cruise concierge, I believe the misunderstanding has now been resolved. Kind Regards Lynsey Customer Relations Manager.

Posted 8 years ago

“The rating would have been good if I hadn't received the other day, a reminder that FULL payment is due now for our cruise which does not depart until middle of Augusr !!!”

Posted 8 years ago

Good afternoon Mr Taylor, Thank you for your comments, I have noted that your balance due date has been extended and has been documented in your booking notes. Some Cruise lines require payment earlier than expected, hence why you received your documents with the said date. However I am hopeful this has now been resolved. Lynsey Customer Relations Manager

Posted 8 years ago

“On arrival at Miami airport no car to pick us up, stood for 30 minutes in the humidity, after a 9 hours flight and a further hour getting through immigration. After enquiring how much longer we would have to wait, she pulled over a 10 seater yellow van with a unfriendly driver who took us to the hotel. Not a good start to the holiday. Did not receive holiday pack so no luggage labels, had to ask at the port, delayed my getting on ship. The car from the hotel to the ship and the car from the ship to the airport coming back was excellent and on time. Still have the same problem dealing with you. Ring 6 times with any queries to a booking and you will get 6 different people and have to explain what was said to someone else you had spoken the previous day. there seems to be a lot of part time staff as when ever you ask to speak to a named person, the are on leave or off until the next day or so. You need to make the experience of spending thousands of pounds a bit more special. Your current system suites you but not the customer. All the operators I have dealt with have bee very helpful. John Lloyd”

Posted 8 years ago

“I will probably not use Six Star Cruises again as I found them not competitive. The last cruise booked was £400 cheaper elsewhere! Service was ok until I mentioned the above and I have heard nothing since. If you are not competitive you will lose customers.”

Posted 8 years ago

Good Afternoon, following on from your conversation with Jolie i do Believe we have managed to restore your faith with us. Regards Lynsey

Posted 8 years ago

“Have used them (and others) a number of times. Usually friendly and efficient, but be wary of their "Book by xxx" offers, which I've rarely collected on because almost invariably I've received some discount or other (e.g. on credit card fees) which then apparently makes me not eligible for the current special book by xxx incentive.”

Posted 8 years ago

“No problems booking the cruise but never returned my call to sort out travel or hotels so used another company after waiting 2 + days!”

Posted 8 years ago

“Over promise and Underdeliver. When we first started with SSC there was a lot of attention and feedback and the initial cruise booking went exceptionally well and on that basis we booked and took several more in (for us) a space of one year. This service evaporated rapidly once we had booked these cruises with poor feedback and service. Various discussions were held and finally we migrated to other cruise booking companies. Very disappointed.”

Posted 8 years ago

“I purchased a cruise on the Azamara Quest but when the invoice and ATOL certificate arrived it showed the vessel to be the Oceana. The error was corrected immediately on the invoice but it took me five telephone calls to my cruise concierge before I received the correct ATOL certificate. This is only the second issue I have encountered in several years as a customer of Six Star Cruises.”

Posted 8 years ago

“Unfortunately, the initial booking experience was good and I was looking forward to six star treatment as advertised. However, shortly after paying in full because the cruise was due within 3 months, I had a couple of hiccups! One the advertisement on website, highlighted a pre-night stay in Athens including free flight with cruise. When I inquired, I was told there was only a choice of free flight or pre-night stay. After I pointed out this was not advertised as optional of one or other choice, I was told that perhaps there could be money deducted off the total cost. I suggested instead, I would be happy with an free excursion instead on Santorini. Next, problem was I noticed that my credit card details was used to pay someone else's holiday for £1333 five days after my transaction of payment. I was very concerned to think that my card details had been available for use without my agreement. This has now made me wonder, if the cruise is going to be superior to my previous 4 and 5 star cruises, which I have enjoyed all around the world.”

Posted 8 years ago

“I have become more and more disillusioned by the lack of continuity in the service! People coming & going, no consistency. The overall service has deteriorated since I booked my 1st Cruise, 6 years ago. Your business is not performing at the levels we first experienced, and you are not now, our first choice when looking for a Cruise, What's happened to Ann? What's happened to Kevin? Is the poor performing Joe Morrison still with you?? Check out the amount of business I've done with you over these last 6 or so years! You cannot afford to lose too many clients like me?!”

Posted 9 years ago

“Itinerary of Trip changed 48 hours ago. Still waiting to hear from Six Star Cruises of the Change. Realised by chance and telephoned Regent for confirmation. I would have thought that this was very important considering an expenditure of £9,000. Especially as this new amended itinerary was undertaken with Regent this time last year! Helen Morgan”

Posted 9 years ago

“Generally we have been very happy with the help received from teh staff at Six Star Cruises but our most recent experience has been marred by confusing advertising and lack of clarity of pricing during booking. The adverisment to which we replied stated Book with us and receive: Complimentary Chauffeur Transfers from your home plus 12 bottles of fine wine **. If one took the trouble to scroll to the bottom of the long message the tems and conditions stated "**Complimentary Chauffeur driven transfers and wine are not combinable with any other discounts". During our booking with your Concierge he apparently applied a discount to our booking which was greater than the combined value of this offer so the wine was not given and the transfer was charged at cost. This is how it is shown on the Holiday Cost on the Booking Confirmation. Despite asking we remain unclear how the discount was calculated and applied. We fully understand that our final cost depends on our cabin choice and airline upgrades but still feel uncomfortable with the calculation of the final price due to the lack of clarity. The headline offer is misleading and the final cost descriptioin not fully explained.”

Posted 9 years ago

“at the moment it is difficult to comment as the invoice I 1st received was in correct , I spoke to your cruise concierge today and was expecting a phone call back but at this moment I have had not received the call. When I booked with you last time I was told that because of the amount of deposit I was paying (which was for4) I was told I would not be charged for paying by credit card, this was because our friends were on holiday, but I was charged, also we had arranged a pick up in Istanbul but it never arrived so we had to arrange with seabourn for transport to the hotel at our cost which we never received back although we had paid in advance. so I am waiting to see!”

Posted 9 years ago

“Since booking I have had a problem but have been unable to contact Emma Taylor or in fact anyone at six star cruises over the last 3 days. Matter is still unresolved”

Posted 9 years ago

“We have just booked our second cruise with SixStarCruising. We had recently attended, with friends, one of their promotional days at The Quay hotel, Deganwy. We have not found their idea (which is wonderful) of having a Concierge who deals with you from the minute you contact them to be entirely true. During our new booking we have had to deal with at least three people. On telling friends about our latest booking they were very interested and contacted Regent direct. However we persuaded them to go through Six Star to obtain a good deal, which they have done. The day after we did our booking I recieved an email saying 'if you book now you get 12 bottles of fine wine.' Last year when we booked we just missed out on a mini IPad. This is so frustrating and annoying! We read that if you introduce a new client to Regent you each get On board credit but this has not been offered by Six Star. Now to add insult to injury we have today (25/04/2014) recieved a letter to say final payment is due now! On telephoning I find it is actually not due until 15/05/2014. However, if we had booked direct with Regent our final payment would not be due until June 20th (five weeks later)!! We are not impressed!”

Posted 9 years ago

“When I deal with the person I normally deal with everything goes excellently. When she is not there and other people get involved everything goes to pot - no-one is available to deal with me, messages don't get passed on, calls don't get returned, and mistakes happen. The person I usually deal with knows I'm a good customer the rest don't .”

Posted 10 years ago

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Six Star Cruises is rated 4.8 based on 5,013 reviews