Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Six Star Cruises Reviews

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

feedback@sixstarcruises.co.uk

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to the corona virus our cruise with six star cruises departing 18th March 2020 was cancelled. Took about a week to get info on refund/credit. Every contact I have had since is because I contacted them first. Been told it could be up to 90 days to be settled (it should be 2 weeks) but at this stage I need clarity about what is going to be credited and what is being refunded, to date I am almost £12000 of of pocket and that does not include pre booked seats on the flights and shore excursions. Believe me I know they are working under immense pressure but that does not negate their responsibility to get the wheels in motion and keep me informed on a regular basis. Its interesting to read that those on future cruises are happy with their plight as they were offered future cruises. I was not given that option at the time of cancellation. The people I have spoken to are very approachable and doing their best but they appear to have no authority to issue immediate credits, particularly for the flights, hotels and transfers. On sending emails to my known contacts all I get is "out of office" message which adds to the frustration. When will someone in authority give me assurances that I need that I will get my money back. The longer this goes on the less likely it appears that I will. My last email dated 30th March has still not been replied to.”

Posted 4 years ago

“Booked a Silverseas Cruise due to sail next week through Six Star which has been cancelled. Told I may have to wait 90 days for my refund. Still trying to sell me another cruise in June don't expect they will wait 90 days before I pay. More chance of getting a booking for a Red Sea cruise from Moses. Avoid like the plague obviously have serious cash flow problems.”

Posted 4 years ago

“I have been a loyal customer of Six Star Cruises for the past 8 years, booking 6 cruises, our friends and family have also been introduced to cruising and booked through Six Star. However I have had the need to cancel a cruise with them for the very fist time due to an unexpected illness - I would add for a departure more than 120 days away. I read their terms and conditions and also those of my cruise company and was expecting to be charged £150.00 pp, plus an admin fee. But oh no, suddenly when you cancel you are no longer bound by their cancellation terms but a company called WTH who storm in and take the whole deposit and furthermore an extra amount for Six Star Cruises to be held by them and to be used on my next booking. Although I was happy with Six Star and their concierge service over the years I will never, ever use them again. Although we were not charged anything from Oceania Cruises with whom we had our cruise booked, Six Star took all of our £2200 deposit. After a complaint from me they reluctantly refunded £500. So I have lost so much money for something that was quite unexpected. Never again.”

Posted 4 years ago

“Worried a travel concierge has moved Machu Picchu from Peru to Argentina so concerned about the rest of our booking arrangements too especially transfer & hotels as we are both 75 & this is the trip of a lifetime to celebrate this & 56 year wedding anniversary”

Posted 4 years ago

“They were charming when I made my booking for a couple of days in Rome followed by a cruise on Royal Clipper. But, hotel in Rome had not been confirmed by them and we were left sitting on the hotel steps all afternoon. Eventually, new hotel,then,despite several reminders, the transfer to the boat failed to arrive. I found them really difficult to get any help from and to communicate with. Even worst,getting the refund for the taxi we had to organise and the small cost of a guided tour we had to miss, was excruciating. Any small compensation for the ruined time in Rome was out of the question. Royal clipper was great and anyone should book directly with them, NOT six star cruises.”

Posted 4 years ago

“You would not believe the stress and inconvenience we have had to undergo during our recent holiday as a result of booking through Six Star Cruises. To our dismay 75% of the excursions arranged on our behalf in 2019 by Six Star Cruises have failed to show up. Our most recent cruise was also blighted by misadvice given to us by various Six Star Cruises concierges concerning our disembarkation arrangements. It also became apparent to us that while trying to sort this latest mess out, that the Customer Relations Department at Six Star Cruises is under resourced. Whilst 'phoning the Customer Relations Department from over five thousand miles away we were put on hold for up to half an hour before the music stopped and our call dealt with (but not the problem). To our cost and inconvenience we have found the service from Six Star Cruises to be unreliable.”

Posted 4 years ago

Thank you for your review, feedback good or bad is essential to help us identify areas where we need to improve. I am pleased to note that we have now resolved your complaint. Please be assured of our intention to deliver exceptional customer service every time.

Posted 4 years ago

“Have used this company on several occasions and always been extremely happy with the service. However, the wheels seem to have come off! I emailed on 8th November regarding flights for a cruise in 2020 that has been fully paid for, and got a standard 'out of office' reply from the concierge. No problem there. Except I have subsequently emailed twice, and left a voice message for the concierge to call me ..... still waiting for a response. Not what I expect for an £11k cruise. If the concierge is unable to respond then someone else should be doing so on her behalf.”

Posted 4 years ago

“Following my experience I would not recommend Six Star Cruises to anyone. We're due to go on a Cruise holiday on Monday next week. Since we booked in February 2019 our booking has been fraught with problems, all caused by Six Star Cruises. They failed to confirm our booked excursions in our invoice and final confirmation. On two separate occasions for two different flights they failed to notify us of changes or make the necessary changes to the transfers. I had to chase up Six Star Cruises today to ensure we got out final documents before our departure. When we did get them a voucher was missing for one of our two excursions. The booking experience with Six Star Cruises has been most stressful and caused a lot of inconvenience to put right. If we had not found out about our flight changes by chance our cruise holiday would have been in tatters. I've made an official complaint to Six Star Cruises via their "feedback". They have failed to provide a reliable service. If you choose to book with them you do so at your own risk.”

Posted 4 years ago

“cannot be trusted”

Posted 4 years ago

Good Evening, Thank you for your feedback, we are sorry to hear you feel this way. If you would like to contact us on 0207 138 8302 our customer relations team will be more than happy to assist and gain more insight to your review. We look forward to hearing from you.

Posted 4 years ago

“We initially booked 2 cruises with Six Star. Before we have even taken the first trip, they changed travel consultants with no notification to us. We eventually managed to find out who has taken over our account. This transition has been a nightmare with the new consultant being incompetent. As we are travelling in 10 days we have been trying to obtain our hotel and transfer vouchers. The consultant has been of no help at all. We are still without our vouchers and she still has not replied to our request to call us. Would appreciate a call from a Manager from Six Star Cruises and also for our account to be allocated to a competent advisor. Really annoyed and disappointed about the lack of service.”

Posted 4 years ago

Thank you for your review, feedback good or bad is essential to help us identify areas where we need to improve. I am pleased to note that a manager has now resolved your complaint. Please be assured of our intention to deliver exceptional customer service every time.

Posted 4 years ago

“Helpful,charming when selling my my cruise on star Clipper.However,when we arrived in Rome to find no booking for our 2 nights,problems started. I had to ring,repeatedly to push them to secure us alternative hotel.Then , despite repeatedly reminding them, transfer to boat failed to arrive. On return,several tedious and argumentative phone calls were needed before they agreed to refund me around £200 in actual expense, excluding ruined pre- cruise stay in Rome and hours spent on phone trying to get a responsible person to care.”

Posted 4 years ago

Thank you for your review. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are profusely sorry for the problem you incurred on arrival at your hotel in Rome. I would like to assure you that this is not indicative of the service we usually offer as we were let down by our supplier. I am sorry that you feel you had to call us repeatedly to secure an alternative hotel. I can assure you that we did everything possible to re arrange your hotel once we were informed of the situation. Before booking an alternative room we had to establish that the original hotel did not have a reservation. These things can take time and I appreciate how stressful this situation must have been. I am glad that we secured you a new hotel room after an hour and a half. We take all complaints seriously and a full investigation was launched and after our initial offer your case was referred to senior management to escalate your complaint. I am pleased that we have been able to come to an amicable outcome and we look forward to booking your next cruise. Kind Regards Customer Relations Executive

Posted 4 years ago

“We originally booked a cruise and add ons with your booker called Donna Worsnip in January this your for a cruise in February 2020. We did all the work ourselves and told her exactly what we wanted. Which hotels, which rooms, business class flights etc. This was all agreed a package was given to us and we were then told certain elements cannot be booked as they weren’t on sale yet but would be booked as and when they became available. After a lot of pressure from ourselves the flights were eventually booked recently. Also again with persistent asking two hotels have been booked. However the main one we asked for is not available to you with your bookers. I have looked on cheap websites and it is now sold out to them so we could only go direct to the hotel at their prices as they do seem to have a few rooms available. Why should we be doing this and why has this not been dealt with. Other cruise companies are selling these hotels as part of their packages. Please can this be dealt with immediately. It is very stressful dealing with what was supposed to be a great holiday.”

Posted 4 years ago

Thank you for your review. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I understand your frustration in reference to your booking and I apologise that we cannot secure a room at your required hotel. We book through several suppliers and not directly with hotels. This ensures we receive the best prices possible and often our suppliers have an allocation of rooms. The particular hotel you have requested is very popular and due to the uniqueness and popularity can be difficult to book. There are very few alternative hotels in this area hence the difficulty in finding a room. We are sorry that you have booked this hotel directly and would like to assure you that had we been able to secure a room we would have done so. I hope that despite this issue you have a wonderful holiday. Kind Regards Customer Relations Executive

Posted 4 years ago

“All seemed good when booking but the lack of attention to detail caused problems during the trip. Very little info was provided with the tickets which arrived too late anyway. There were mistakes in transfers and it appeared that the agents put their preferred partner interests before the customers. The customer service when we raised a problem was very poor and we had to sort things out ourselves. This was an expensive package but definitely not 6 star service”

Posted 4 years ago

Good Afternoon, Thank you for your review, I am very sorry to hear this. Your feedback has been sent to our customer relations department and they will be in touch shortly. Thank you.

Posted 4 years ago

“The brochure stated on board credit but we did not get this. On our return we enquired why and were informed that the concierge could remove and give a discount. We had not been given any discount. We booked an excursion pre cruise and only found out the day before departure the this had been cancelled- they had not informed us. The service I received afterwards was unacceptable from a company selling quality cruises such as ours with Crystal. Excellent Crystal cruise, very poor customer experience from Six Star.”

Posted 4 years ago

Dear Mrs Schofield We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. Brochures do include promotions and special offers unfortunately these can change at any time, it is only when someone books that we are able to discuss these promotions and advise if they are still applicable. We try to be as competitive as possible when quoting prices to our guests and do include discount, if at this point on board credit is preferred we will try and include this as an option. I am sincerely sorry that your excursion was cancelled with short notice, I can see that you have spoken to our Customer relations department and an offer was made as an apology for your disappointment. We are sorry that you remain unhappy and would ask that contact our Customer relations department to discuss further. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind regards Customer Relations

Posted 4 years ago

“Charming until they have your money. Hotel in Rome didn’t have our reservation,taxi from new hotel to ship didn’t arrive. Absolutely no help from six star cruises! They use cheap subcontractors, blame them when things go wrong! They are very difficult to communicate with,difficult to get refunds from. All the effort to rectify problems came from us with the associated stress.Polished advertising,high paid executives , seemed to meas if “concierges” worked from home.Any travel problems you have with this lot areYOUR problems.”

Posted 4 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are extremely sorry for the problems you Incurred on your holiday and I would like to assure you this is not indicative of the service we usually offer. A refund for your out of pocket expenses has been actioned after receiving the relevant receipts today. As you are aware, we are currently investigating the issues thoroughly however these things can take time. The ABTA guidelines state that complaints must be handled within 28 days although our aim is to reply before this. I am sorry that you feel we are difficult to communicate with however our customer Relations team has spoken to you and you have received an email from the Customer Relations Manager. Our direct number is TEL: 0207 785 0245 should you wish to speak to us again. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Kind Regards Customer Relations

Posted 4 years ago

“have booked many luxury cruises in the past and this was the first time we chose to book via 6*based purely on price. The experience fell far short of what we have previously experienced and will not be using this company again... The communication is very poor, dealt with numerous people and they don't call back when they say they will. After negotiating the package, we ended up have to call them as they did not call when we had arranged (the excuse being - one person was too busy and the others laptop broke and didn't get the message)!! not very professional.”

Posted 5 years ago

Thank you for your review, We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are very sorry that you feel our communication is very poor as we pride ourselves in the service, we offer our customers and assure you that this is not indicative of the service usually provided. Our sales concierge works a 40 hour shift from 9am – 10pm 7 days a week and therefore may not be available immediately. Our Six-star customers are allocated their own concierge however if, due to the shift pattern, you have any queries and the sales concierge is not available you can contact our six star service team. Please rest assured that the points you have raised in your review have been investigated and addressed. Again, we apologise for the difficulties you encountered. I hope that you have a wonderful holiday and if you have any queries please do not hesitate to contact us.

Posted 5 years ago

“Further to earlier review, Six Star have passed on just £150- being 40% of the room cost, the amount Hilton Barbados refunded them- as compensation and redress for the grim experience recounted below. And as for trying to contact me, figure this as an explanation for not responding to my initial complaint.... “we have tried to contact you by mobile and landline without success” Well, I’m on a cruise. Booked through you, Six Star. Remember? It finishes in another week. It’s in the Caribbean. So why- pray-would you expect to reach me on my UK landline?! Oh and I’ve successfully received several mobile calls whilst on my cruise. As well as a desultory offer of redress, methinx you’re telling porkies. Surely you’re better than this?”

Posted 5 years ago

Dear Mr St Quinton Firstly, please let me apologise that you felt the need to post a negative review, as this is not what one would expect when travelling with a reputable company like six-star cruises. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very sorry that your hotel was overbooked, and you were moved to an alternative hotel of the same standard. Fortunately, this situation does not happen often, but I apologise for any inconvenience this caused and that you are not happy with the £150 being a 40% refund, offered as a gesture of goodwill from our supplier. We are currently investigating why the promised-on board credit of $250 was not added to your account. We are waiting for a full response from Silversea. In the meantime, we have taken the liberty to refund you in full so that you are not out of pocket. The information you have supplied will be shared with our colleagues so that we can work with our suppliers and internal departments to identify any immediate solutions and we will also ensure that long-term plans are put in place to prevent any repetition should this be necessary. In closing, I would like to take this opportunity and thank you for taking the time to highlight your concerns and for giving me the opportunity to address the points you have raised. I trust this will not deter you from booking with Six Star cruises for your future travel requirements and we look forward to welcoming you on one of our holidays in the future. Kind Regards Customer Relations department

Posted 5 years ago

“Booked a £10000 cruise thru this company. After a delayed flight to Barbados we were bumped from the pre -cruise Hilton hotel we chose. We are travelling with our friends who we were split from. This was in itself embarrassing and we were relocated to the nearby Raddisson which was a grim experience. The hotel is tired and not clean. We were put into room 101 (!)the room had two dominant odours; sweat and urine. The air con was ancient with a very noisy fan which disturbed our sleep. My Wife and I were upset by events. It’s not what we booked and paid for. It was a real setback to experience this. We are of course aware that these events were outside the control of Six Star but as our travel agent they are the only party to which we can direct our complaints. Directed our complaint to Janet who apologised and undertook to investigate. We asked what form of redressigjy be available for the inconvenience and unhappy experience. We have heard nothing for almost a week. Six Star? You don’t deserve one star.”

Posted 5 years ago

Thank you for bringing this matter to our attention, I have attempted to call you without success so I have emailed you to advise the situation going forward. Please rest assured we are dealing with this matter with the utmost urgency and are expecting a full response from our supplier upon receipt of which we will contact you immediately. We hope that you enjoy the remainder of your cruise and we will be in contact in due course.

Posted 5 years ago

“Rude staff once booked. Lied about flights, wouldn’t check us on or get seats and backchatted despite soending nearly 10k. I just hope the ship is better.”

Posted 5 years ago

Thank you for your review. We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been addressed. It is with regret to read your comments regarding Six Star Cruises and we would be more than happy to look into this for you. Please email us directly for a prompt resolution via email to: PreTravelCustomerRelations@cruise118.com Kind regards Customer Relations

Posted 5 years ago

“The quote for the cruise I wished to transfer to was too expensive and presented to me in one lump sum. I was told that was how it was and could not be separated into the different component parts. However, I rang again today, explained everything to Beth who immediately understood my point of view . Beth then went through the paperwork, consulted with her manager and came up with a new package for my chosen cruise at a considerable saving. I could not be more pleased. Beth was efficient, thorough and very nice to talk to. I was really lucky that Beth answered the phone today. Beth is a real asset to Six Star Cruises. Best Wishes Pam Hardisty”

Posted 5 years ago

Dear Pamela Hardisty, Thanks for sharing your review. Your comments are important to us. We are sorry that on this occasion we didn’t deliver the level of service you expected from us. I am however pleased to see that your issue has now been resolved. It's great that hear that you are pleased with the way that Beth handled this issue . Thank you for your open and honest review. Beth is a credit to our company and I will ensure your comments are onto her. We wish you a wonderful time on your cruise!

Posted 5 years ago

«
1
...
2
3
4
5
6
»

Six Star Cruises is rated 4.8 based on 5,013 reviews