Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laura was amazing so helpful”

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Posted 9 months ago

“Excellent service, Stacey really responsive and helpful, answered all my questions”

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Posted 11 months ago

“Lovely friendly and efficient service from Shirley McCue for our Azamara cruise. Very knowledgeable and nothing was too much trouble. Have no hesitation in rating her service as 'Excellent' and will definitely be using again.”

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Posted 11 months ago

“I have tried to book 2 different cruise and stay packages over the last 4/5 days only to be told that sorry this offer is not available and being told “we haven’t updated the web site I tried to put in a complaint only to be told this has to be in writing despite Six Star having all my details regarding the 2 separate enquires !!! When they do then offer availability the price suddenly jumps by thousands !!! It feels Six Star are our luring people in using offers they have no intention of fulfilling Poor service and unwilling to readily accept complaints Shame on Six Star Cruises”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback. We are a customer-focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review will be looked into and addressed. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 11 months ago

“We always contact Sandie Collier when we are thinking of booking a cruise with Six Star Cruises. She is very informative on all cruise matters & nothing is too much trouble. It gives us confidence to know our booking is exactly as we planned. A very friendly lady to deal with who always gives good advice.”

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Posted 1 year ago

“Generally went well but not as slick as usual. Not sure if exceptionally busy or down on staff but spoke to four different people and one call wasn’t returned. However booking was reserved and finalized without any problem.”

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Posted 1 year ago

“STACEY ALWAYS WAS EXTREMELY KNOWLEDGEABLE AND HELPFUL”

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Posted 1 year ago

“A very easy process from enquiry through to booking. Chris was very helpful and easy to contact and speak to. We had a small glitch with one of the domestic flights which Chris fixed very quickly.”

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Posted 1 year ago

“From start to finish the whole experience in booking our trip was made very easy. Nothing was too much even down to choosing our cabin and the hotel that we will be staying in after our cruise. An extremely professional company that predicts everything that you want to make your trip so special. Thank you”

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Posted 1 year ago

“Usually go to Dan our TA with 6* when we have done all our research on which cruises we are interested in. He is accessible either by phone or email. I always get a fast response and a detailed quote together with all the extras. However, it's not unusual for us to have a few afterthoughts and changes which happened this time. However, Dan is always responsive and helpful and gives us the benefit of his experience also accommodating and cheerful.”

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Posted 1 year ago

“Great service from Sandie Collier. Always looks after us”

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Posted 1 year ago

“Dealt with a young lady named Erin, who was quite possibly the nicest person I have ever spoken to on the end of a phone line. She was polite, humorous and above all knowledgeable, all of which is a refreshing change to the present day norm. Shame can only give 5 stars.”

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Posted 1 year ago

“Elizabeth was very helpful and knowledgeable.”

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Posted 1 year ago

“Great personalised service by someone who cares and is knowledgeable about the subject”

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Posted 1 year ago

“This is the first time we've used this company. Stacey Williams was brilliant and handled a problem (of our own making) we had very professionally. Needless to say she resolved it. Russell and Mel, Jersey”

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Posted 1 year ago

“Stacey was extremely helpful and efficient great service thank you”

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Posted 1 year ago

“Six star cruises are excellent Nothing is too much trouble They are always at hand to assist with anything related to your booking Highly recommend Laura Wing and Chris Kelly Two of six star cruises very friendly, professional and helpful cruise consultants”

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Posted 1 year ago

“It was a very efficient booking, with Stacy, who was ,on top of her job,.”

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Posted 1 year ago

“A well informed friendly approach and clear pricing”

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Posted 1 year ago

“Excellent. Emma was friendly, professional and knowledgeable. From initial enquiry to completing the booking was only 48 hrs with some changes along to way too.”

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Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,013 reviews