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Six Star Cruises Reviews

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very impressed by the service we have received so far. This is the first time we have booked with yourselves and anytime we have phoned we have had great service from whoever answered the phone. A special thank you to Andrew who dealt with our enquiry and subsequent booking in such a friendly and professional manner. We are impressed and would certainly recommend and use six star cruises again in the future!”

Posted 4 years ago

Many thanks for taking the time to email us with your kind comments about Andrew. We work extremely hard here at Cruise 118 to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Andrew will be recognised for the service he has provided.

Posted 4 years ago

“This is our second booking with Stacey who is always very helpful and informative. Can’t fault the service of Six Star”

Posted 5 years ago

Thank you for your review. It's fantastic to hear that you are pleased with the helpful and informative service that you have received from Stacey. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Booking was acceptble, the staff on board relies too heavily on the client doing the research as to destinatio,n cabin configurations and ports. Staff should be absolutely transparent with the guest as to position/layout of laundry, staircases and staff entrance and exit in use 24 hours, your staff glossed ouver these details unless pressed.”

Posted 5 years ago

Good Afternoon, Thank you for your review. Here at Six Star Cruises we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 5 years ago

“I have booked three cruises with Six Star, and while i am reasonably satisfied I am a little disappointed more recently in some of the response times to requests for information compared to other companies I have used in the past. My time is valuable and I don’t want to spend hours waiting around for callbacks. While I’m not complaining, I just felt your response times are not as outstanding as your mantra would suggest, it was just ok. For example after calling about suite upgrades, I was told my concierge was busy but the consultant would send her a message to call me back. This did not happen so after a couple of hours I called again. Again, I was told my consultant was just coming off the phone and would call me in about ten minutes. After an hour or so waiting, I was about to call the cruise company direct when I noticed the consultant had emailed me rather than calling. This was frustrating as I was expecting a call back rather than email. I also requested information about drinks packages but didn’t think the consultant was particularly knowledgeable about this and actually got more accurate information online from the cruise company! As I mentioned, your service is OK but not outstanding so I’m only providing this feedback to help you address these issues. I do think your concierge staff are very friendly and willing to help. They just need to understand that your competition are always very quick in responding and I think this is important! It’s not always about price.”

Posted 5 years ago

Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are glad that you found the concierge staff friendly and willing to help. Again, we apologise for the difficulties you encountered regarding the delays with your call backs. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries

Posted 5 years ago

“Booking was no problem 5* for that. But to only be told 1.1/2 das before travelling that your cruise is now not a cruise. Not happy. Unable to book anything else because of the time. Appreciate that water levels are not controllable but the problem did not occur overnight.”

Posted 5 years ago

We totally appreciate how frustrating it must have been to have your cruise cancelled at such a late date. I can assure you that as soon as we were informed by Emerald that your cruise was no longer operating, due to the low water levels, we contacted you. Due to the very nature of the problem the cruise lines have been holding off cancellations as the situation could have changed had it rained sufficiently to operate the cruise. Thank you for booking us as we value your custom.

Posted 5 years ago

“They were friendly and approachable - even if the required follow-through and care given / attention to detail was poor. Knowledgeable about the itinerary, but perhaps at the expense of other important aspects. I've learned that for complex inquiries you still have to take the initiative and do the due diligence and proactive work yourself!”

Posted 5 years ago

Thank you Jan Mulders for your feedback. I am sorry that you have had a negative experience with ourselves. As a customer focused company feedback whether good or bad is extremely important to us. We will ensure that this feedback is taken on board to help us improve our service in the future.

Posted 5 years ago

“The booking process excellent and prompt, however since booking a couple of small queries via email have not been answered, very disappointing - seems a bit like, you now have our money and now can’t be bothered to look after your customers”

Posted 5 years ago

Thank you for your review Mr Colin Miller. I am very sorry to hear a couple of small queries have not been answered to via email, this is very disappointing. Would you please be kind enough to forward the queries to my email address at kimberley.whitehead@sixstarcruises.co.uk Kind regards Kimberley

Posted 5 years ago

“Poor booking experience. Wrote & tried to call MD in order to resolve problems. Received phone call in reply informing me that he was too busy to deal with complaints. The situation was eventually sorted by Kelly but left me with a negative impression of the company. Looks like a not too well trained sales machine.”

Posted 6 years ago

Thank you for your review I am sorry to hear you that you're booking experience has not met you're expectations, although i am pleased to hear that Kelly was able to assist you. If you wish to discuss please contact our Customer Relations team and we will look into this further for you. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager

Posted 6 years ago

“In answer to your question "how was your booking experience?": We were not told to register with our cruise line so missed out on information. We missed a date to book excursions because it was in very small print right at the bottom of all the info under "special requests." It did not even add "book these with your cruise line not us". That sales/concierge then left the Six Star which did not have proper systems in place to help the next concierge who took over. So we had no useful information for a year. We accidentally found out all this and complained. Donna is now doing her utmost to undo the damage of lack of service since December 2020 and get our holiday back on track and repair Six Star's reputation with us. Through her senior management's fault she has an unenviable task.”

Posted 6 years ago

Thank you for your review with regards to the service you have received from Emma. I am so pleased that you found the experience to be efficient and courteous. Thank you for choosing Six Star Cruises for your enquiry.

Posted 6 years ago

“Few things that were not what we expected, and a few things still to sort.... watch this space hopefully overall it will turn out good..”

Posted 6 years ago

“Personable young man. At time of booking headline promotion "Case of Wine", Nil booking charge or credit card fees" Subsequently no wine as not above minimum spend. Thought the days of shoddy advertising was over. Won't book with Six Star again!!”

Posted 6 years ago

“The packages and cruises offered are really good value and the booking was fairly straight forward , However after booking and paying in full at the same time we then wanted to upgrade to club on a long haul flight. We were told we had to completely loose the flight bought and buy new flights. I checked this with BA direct and found this to be untrue and was able to upgrade direct with them for a fraction of what Six Star Cruises wanted. Beware if you want to change anything. Staff should be better trained .”

Posted 6 years ago

“Very personable gentleman who assisted in the booking process. Booked during the July "Sale Period" promising nil credit card fees, nil booking fees and Case of Fine Wines. The case of fine wines has not been forthcoming. Apparently below a minimum spend requirement although no such statement was evident in the advert. Below the belt really. Therefore simple remedy - neither I or my friends who spend a considerable amount on cruising will book with Six Star again.”

Posted 6 years ago

“usually use Donna who is very well informed but we had Laura this time and she is not as well informed on the ships etc and is not "visa trained" so could not even tell us if we needed avisa for cuba. Donne would have known exactly what we needed. k”

Posted 6 years ago

“Inaccurate booking of balcony cabin which was already booked! Now awaiting possible cancellation of other current similar grade. Our attraction for this particular sailing was on the basis of acquiring a balcony cabin.”

Posted 7 years ago

“To date we feel your company could be more helpful in need and applications for visa's relating to your cruises.”

Posted 7 years ago

“Great advice & follow up to help us narrow down our holiday to the most favourable for us. No issue was a problem! Thank you.”

Posted 7 years ago

“We have been required to pay 150 x 2 to upgrade our VIRGIN air ticket. This is despite awaiting the quote from Elaine last week and sending two further reminders to Andy Freeman on Tuesday of this week who was booking us for a further cruise in February 17. Its the failure , because the tickets had NOT been issued at the time of our request and Elaine quoted 950 each , however, due to this cock up we landed up paying 1100 each. Had we not already have booked our second cruise this year with Andy I doubt we would have continued using your services. As you will note after changing to you we have been good customers who have never complained previously. A letter of complaint has been sent to VIRGIN copied to your company.”

Posted 7 years ago

“You were the only agency who managed to include chauffeur transport to airport.”

Posted 7 years ago

“Our Holiday experience was good. Six star however made the experience difficult. From day one the concierge was good but unable to make contact again. Had to chase and chase for the tickets. Communication was difficult with long waiting times to get a reply. Hotel was poor. Pick up service excellent . No airport support as agreed and no communication with cruise operators regarding special occasion as agreed.”

Posted 7 years ago

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Six Star Cruises is rated 4.8 based on 5,013 reviews