Six Star Cruises Reviews

Name: Six Star Cruises
Rating: 4.80

4.8 Rating 5,010 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,010 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waited for a returned call - 36 hours later it came from a different’concierge’. V helpful eventually”

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Posted 10 months ago

“The staff at Six Star cruises are very helpful - once you actually get them. My own experience is, that they were struggling to cope with the number of callers, I did not get called back when I was told I would be, it took ages to get an agent on the phone in the first place, and I then (after paying what the agent requested as a deposit) got an email the next day, demanding the balance as it was overdue! This is not what I expect from Six Star, I've booked with them before, and not had this hassle. The girls whom I spoke to however were very helpful and got my cruise booked.”

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Posted 10 months ago

“Great value. Good attention from staff”

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Posted 10 months ago

“Elizabeth Wright was clear and concise. Delayed by problems with the cruise line. The deal involved a number of Discounts. The Invoice lacked clarity on this'”

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Posted 10 months ago

“The booking process with Dan was very efficient. He is on top of his subject, very knowledgeable and professional We rate Dan 5/5 We rate Six Star Cruises 3.5 / 5 due to our past two years of experience prior to moving our business to Dan Wrt recommending 6* cruises I would caveat my comments with 'provided you get a good cruise concierge'”

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Posted 11 months ago

“Generally went well but not as slick as usual. Not sure if exceptionally busy or down on staff but spoke to four different people and one call wasn’t returned. However booking was reserved and finalized without any problem.”

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Posted 11 months ago

“Last year we did have problems due to staff issues at 6* cruises. This year so far the booking has been smooth and the staff helpful. They have returned my calls and dealt with our issues well.”

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Posted 1 year ago

“We dealt with Laura Wing whom we found very helpful and highly professional - thank you”

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Posted 1 year ago

“Erin was very efficient and helpful”

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Posted 1 year ago

“The usual efficient response and helpfulness in booking the cruise. Very welcome advice on selecting the finer details and getting booked in.”

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Posted 1 year ago

“The usual efficient response and helpfulness in booking the cruise. Very welcome advice on selecting the finer details and getting booked in.”

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Posted 1 year ago

“Laura was very personable and knowledgeable. Was a bit disappointed we couldn't get the cruise at the advertised price, but, it was still a bargain. Time will tell ..let's hope all goes well..”

Helpful Report

Posted 1 year ago

“Laura was very personable and knowledgeable. Was a bit disappointed we couldn't get the cruise at the advertised price, but, it was still a bargain. Time will tell ..let's hope all goes well..”

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Posted 1 year ago

“This package was highlighted to us by Stacey Williams. The decision process was assisted by Stacey who provided all the information needed. I later git an overdue payment notice which was a concern and we were told it was a system error. The booking isn’t yet showing on mysilversea”

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Posted 1 year ago

“A first class experience leading to booking my Oceania cruise matched with very competitive pricing. Thank you Laura! It would have been 5 stars if all the details had been right but I’m confident that they will resolved.”

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Posted 1 year ago

“I am very pleased as my booking was accomplished just as I wanted. Donna helped me to redirect my refund from cancelled cruise to the new booking very quickly.”

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Posted 1 year ago

“Efficient and pleasant service from Melissa”

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Posted 1 year ago

“Service ok however slow in getting back with information, slow in adding info to Manage My Booking”

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Posted 1 year ago

“Extremely knowledgeable and helpful teams, excellent choice of cruise programmes with keen pricing, but there has been a noticeable deterioration in telephone answering times. There is no doubt that the Covid situation and national government attitudes and requirements have had a significant impact on the travel industry and of course the clients. Needs to Improve Quickly.”

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Posted 1 year ago

“We were told we could pay a deposit 3200 and told balance due 9/12/22 but following day received a RED over due balance. We're we had to call again and clear account.”

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Posted 1 year ago

Six Star Cruises is rated 4.8 based on 5,010 reviews