Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Six Star Cruises Reviews

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

feedback@sixstarcruises.co.uk

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor booking experience compared to previously, would be hard to recommend you.”

Posted 5 years ago

Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 5 years ago

“Decide in haste and repent at leisure, we had second thoughts about our cruise, and wanted to cancel it 14 hours after booking it. Pity it was late Friday evening as nothing could be done this Monday with the cancellation team. Bottom line loss of our £1400 deposit!”

Posted 5 years ago

Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 5 years ago

“Disappointing”

Posted 5 years ago

Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 5 years ago

“Given wrong information . Misleading, and frustrating .I Have booked several holidays with Six star , usually with Moira , and always has a very professional experience, and trusted that everything was dealt with efficiently. This time it was very messy, and mistakes were made. Dissapointed ☹️”

Posted 5 years ago

Thank you for your review. We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear your experience has not been as efficient as previous bookings. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. If you would like to discuss anything in further detail, please do not hesitate to contact us at pretravelcustomerrelations@cruise118.com Kind Regards Customer Relations Team.

Posted 5 years ago

“Good service. Very friendly. Thanks a lot.doreen”

Posted 5 years ago

Thank you for your review Doreen. It is such a pleasure to receive your comments and confirmation of our exceptional service. Thank you again for your booking with Six Star Cruises.

Posted 5 years ago

“We used them twice. The first time they didn't contact us to advise our flight had been cancelled. We had to find our own replacement flight, and got a taxi from Gatwick to Heathrow. They paid up, but we weren't impressed. The second time, we gave them another chance, but it wasn't a great experience. The holiday info arrived after the trip, sent 2nd class, and although we cancelled the transfers, we weren't given a full refund. So for the sake of £50, they have now lost us as a customer.”

Posted 5 years ago

Thank you for your comments Jacqueline, although this is clearly not the feedback we are either expecting or indeed used to receiving, we do appreciate you taking the time to review our service. Even though our overall score indicates that we offer great service on the majority of occasions, we try to never become complacent and constantly look for opportunity to improve even further. Clearly something has gone very wrong on this occasion which will be investigated. If you would be good enough to drop me an email directly with further details re this disappointing experience, I would be very grateful. My email address is sara.creeney@worldtravelholdings.co.uk. Many Thanks, Sara

Posted 5 years ago

“Haven't gone on the cruise yet I depart in 28 days time.But judging by the basic tickets and confirmation paperwork that I've received today in the Second Class post today it leaves me feeling cold and unimpressed that I might be in for a poor experience. The paperwork was printed so small I had to use a magnifying glass to read it. The luggage tickets were non existent. One sheet printed in Black and white ink that one is expected to photocopy then fold in an origami fashion and placing to your suitcase handle staple it to secure it. Who carries a staple gun in their handbag before embarking on a ship? It suggests you photocopy the one copy they've sent me and to do it in colour yet they send it to the me in Back and white. Is it too much to expect 4 decent sturdy made luggage tags with the tickets in a presentation box or at least 1st class to set the tone of the adventure I'm about to embark on. The presentation of my so called tickets and paperwork looks cheap and shoddy, lets hope the cruise isn't of the same standard. Having previously felt excited about my trip I now feel anxious and apprehensive now as I feel this has set the bar and tone of things to come.”

Posted 6 years ago

Thank you for your feedback. Firstly we are very sorry to hear of your disappointment. I do totally understand your point of view however sadly the standard of the documentation does vary from cruise line to cruise line, as an agent for each cruise line we are obligated to send all documentation on regardless. Having said that this is something that we are looking at internally following similar feedback. it does only affect a handful of cruise lines particularly in the luxury sector however we are in agreement with you that this is a few too many.. I can advise that each cruise line can and will apply luggage tags at the port side so please do not worry about the DIY version. Have a lovely holiday, I am pretty certain that this will not affect the overall enjoyment of your cruise.

Posted 6 years ago

“No receipt or information supplied until final balance was due. M.D. does not accept calls. Wrong details given by the company to the cruise line.”

Posted 6 years ago

“Going back to our reputable travel agent, no answering machines no mistakes.”

Posted 6 years ago

“Poor after-sales service. My impression was once I paid the money, that was that! Although it was suggested at booking, e-tickets would be sent, they were not. I had to ring to ask. The tickets arrived the day the ship left - surely the despacher should have noticed they might not reach us? Dreadful website of excursion provider - the 10 tours from Rome included 6 airport transfers and the filters did not work. I spent a long time trying to find something which was available - but I had no problem booking with Seabourn. No pre-or post travel phone call (yet!)”

Posted 7 years ago

Dear Mrs Payne Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been looked into and addressed. Again, we apologise for the difficulties you encountered. Kind Regards Customer Relations

Posted 7 years ago

“Up to booking the holiday all went well. Richard Wishaw was very helpful. However, once we had made a deposit the support went downhill! We received a basic breakdown of the itinerary which ended with a note saying we should contact Richard immediately if we had any queries. We did have a few questions, so phoned to speak to Richard. We were told he would be in later in the week and he would phone is on the Friday 23rd sept. He did not. We phoned at the weekend & spoke to Donna who was helpful. She said she would email Richard re our queries as he was'taking over management responsibilities so would contact us probably on Monday.' It is now Tuesday night no contact so far....”

Posted 7 years ago

“Communication and interaction with Six star difficult. Tried to make contact with Six star on return but little interest shown. Several shortcomings but no interest shown in our attempts for discussion.”

Posted 7 years ago

“Carina is well aware of the issues. Tried to book a cruise, passed from pillar to post and then no call back when I was ready to book. Cruise is now booked but only after a lot of grief.”

Posted 7 years ago

“Because I already knew which cruise I wanted to go on and flight details, I was actually given inadequate information about excursions and how to book them. I was asked to use an online 'cruise concierge' page to ask questions but I never got a reply; nor was I informed when my 'rep' was promoted or told who to speak to instead. They refuse to break down the elements of the package price, so it is impossible to work out what one is paying for, but their flights supplier seems to charge double what it would cost if booked independently. The deposit was taken immediately on booking (in my case nine months before departure) but then they ask you to pay the balance six months before departure, even though cruise line itself doesnt expect the money more than three months before departure. I am not sure what advantaqge they are over booking direct with the cruise company.”

Posted 7 years ago

“I was expecting special customer service after booking a couple of special holidays. I have been very disappointed that the service hasn't even been even average”

Posted 8 years ago

“We requested Club Class air to Australia and return. We booked the flights & cruise with an initial payment of £8000+ but were NOT told the flights were not changeable...we believed we had booked proper Club Class flights. We wanted to change the shuttle to Heathrow for an earlier flight but, despite the very best efforts of Rebecca and Claire , we were denied the change. Our request was less than 24 hours after the booking was made. We are very unhappy that the Club flights were not changeable and we were NOT advised by our Cruise Concierge. We have no problem with Rebecca and Claire - they were excellent.”

Posted 8 years ago

“when booking your cruise it is easy to get a response after that its hopeless. Ive just waited 10 min hanging on and still not got an answer from them”

Posted 8 years ago

“Having paid for a cuise we did not receive any details until i phined and we still have not received a full documentation regarding the cruise. Des Thompson”

Posted 8 years ago

“We were told that the other company that offered us the same cabin for a cheaper price would be unable to get the flights for us - thi was untrue!! We also NEVER received our stay in a hotel with Crisp White Sheets for booking with you previously! I was also told not to takr any notice of any adverts I see in the newspapers as they are always out of date as you have to give the ad to the newspapers 10 days in advance. What a lot of nonsense. Why are you adverising then?”

Posted 8 years ago

“Booked and fully paid for cruise on Regent Seven Seas Navigator Ref: 1959771. The booking included: 1. John Lewis vouchers to the value of £200. 2. Magnum of champagne. 3. On board credit of $400. 4. Access to ICruiseConcierge. As of today we have received none of the above items nor any indication of when we will receive them.”

Posted 9 years ago

«
1
2
3
»

Six Star Cruises is rated 4.8 based on 5,013 reviews