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Six Star Cruises Reviews

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an excellent experience, booking my holiday with Six Star Cruises. Scott Perry is an exceptional member of the team whose attention to detail and willingness to go the extra mile ensures the best value for money for his customers. Scott does not try to pressure a sale, but gives honest information on availability and price. Scott is an asset to your Company and I have advised our friends to contact Scott first for future cruises as a Rival Agent they used was not quite as scrupulous.”

Posted 3 years ago

“A very distressing and disappointing experience. Despite being regular travellers we booked a cruise in January for departure in June through Seabourn which due to COVID-19 did not happen. Despite many mails sent have been ignored and out of pocket due to refund not being returned. I’m at a loss what to do, anyone in the same situation perhaps Legal Action required?”

Posted 3 years ago

We’re so sorry to hear of the difficulties you have experienced. So we can look into your case in more details and contact you directly, please can you email us at customerrelations@worldtravelholdings.co.uk so we can escalate your concerns to our Customer Service Management team. Many thanks.

Posted 3 years ago

“Having our Scenic Eclipse cruise cancelled for the second year running (ship not built in time then Covid-19) I contacted our cruise concierge who was out of the office and Lisa Mallon picked up our query Where we asked what options we had. Taking into account the current problems within the travel industry Lisa contacted Scenic and about a week later when we asked for an update she came back to us and we were happy to accept a replacement cruise offered to us for 2021. Lisa had also emailed the confirmation and added everything to Manage my booking before leaving that evening. We couldn’t have asked for better service.”

Posted 3 years ago

“I’m very unhappy with six star cruises and the way it has tried to impose a refund credit note onto me instead of my rightful refund for my very expensive holiday. I Have had a real merry go round trying to deal with the sales department to try to sort this out I’m fed up with hearing all about ABTA and ATOL from them in place of paying my money back within my consumer rights. it’s a pity I have further bookings with six star cruises as I have lost all confidence with them . And after these will always book with the cruise line direct . It’s interesting that the scores for six six star and cruise 118 are very different on trust pilot !”

Posted 3 years ago

“I understand that every business has been disrupted by Corona virus, however most companies at least eventually get around to answering emails. I emailed our Specialist Travel Concierge 2 weeks ago and we have been promised a reply and are still waiting. What is the purpose of dealing with SIX STAR cruises when you simply cannot get hold of them in a time of a problem. Even there Live Chat does not work. Even if people are working from home, they should be able to respond electronically to customers. Six Star Cruises are happy to take your money and thereafter they simply leave you to try and sort your problems out. Really disappointed. The wheel will turn when the virus is controlled and customers will remember their past experience when choosing another cruise.”

Posted 4 years ago

“After booking, we discovered that there were lots of flights that were much better for us than the ones we had been told about by Six Star cruises. I don't know whether this was ignorance on the part of the agent, or whether Six Star Cruises were trying to maximise their own profit in some way. When I complained, I did not even get an apology. Six Star Cruises has cost me time and money, and I will not be using them again.”

Posted 5 years ago

Thank you for your review Mr Ainsworth. I am sorry you feel let down by Six Star Cruises. Our customer service team have listened to the calls when Mrs Ainsworth made the booking and discussions mentioned flights from London Heathrow, as per the offer seen by Mrs Ainsworth on the website. Your booking was made as per your requirements and the best price at the time of your booking was with London Heathrow flights. However, as a gesture of goodwill we have offered alternatives. If you would like to accept these we will be more than happy to assist you. Kind regards Kimberley at Six Star Cruises

Posted 5 years ago

“Our cruise consultant Emma Gray was excellent from start to finish! She listened to our requirements for our holiday and then arranged the package which included a week at an all-inclusive hotel in Barbados -Crystal Cove - and a week cruising the Caribbean on the Silversea ship, Silver Whisper. Both were excellent. Crystal Cove is ideally placed on a white sandy beach for a relaxing holiday; the staff are efficient and friendly and all drinks, meals and water-sports are included. It was the fist time we had cruised with Silversea and found the suites fabulous with a luxurious bathroom (with bath, shower and twin vanity basins), walk-in wardrobe and butler service in addition to the normal amenities found with other cruise-lines. We were cruising to celebrate a special anniversary and our butler organised a special celebration for us to mark it. All-in-all - a wonderful experience!!”

Posted 8 years ago

“I was expecting special customer service after booking a couple of special holidays. I have been very disappointed that the service hasn't even been even average”

Posted 8 years ago

“My husband found a Seabourn cruise that interested us through Six Star Cruises. A company that we had not used before. On 07/04/15 I booked a 7 day cruise in the Adriatic (or so I thought!!) The first mistake was to overcharge us by £60 which we were told would take 3 weeks to refund until my husband suggested to them by email that it would be refunded a lot sooner!. On 17/04/15 we were informed that, in fact, the cabin had not been confirmed with Seabourn and therefore we had no cruise but Six Star had our money. I advised Six Star that we had arranged taxis to and from the airport, boarding for our cat and time off from work and I asked what the company would do about it. We were offered compensation on a future cruise and I left it that we would call them back after I had checked at work as to what other time I could take off that linked in with another cruise. The only cruise I could find that matched was in the Med which was not our 1st choice. I left a message on the mobile of the person I had spoken to, I couldn't get through to Six Star's main number and I also left messages on the MD's mobile all of which were ignored. My husband managed to get hold of someone who quoted us a ridiculous cost which apparently did not include our compensation. When I called back after work, she advised me that I could not use the compensation on that cruise; it had to be a future cruise. I told her that this was a future cruise and I wanted to speak to an MD otherwise they could refund us the total amount. She kept me on hold and came back stating that she had spoken with an MD and it could be used after all!!! Eventually the cruise was confirmed although I again had to contact the company to get the BA booking reference which was not included in the paperwork, so that I could book in on line. The outcome of this is that I would never again use Six Star Cruises who I felt were totally unprofessional throughout and each time we called them spoke to a different person who had not bothered to look back at their records to see the problems we were experiencing. A 1* company at best.”

Posted 8 years ago

“Laura at Six Star Cruises was very knowledgeable and a great help. I would certainly recommend her.”

Posted 4 weeks ago

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Posted 1 month ago

“Back again to Six Star Cruises for another cruise. Alex Duggan was as usual very professional even updating me on her holidays. Booked and tailored my cruise for July and got a very competitive price”

Posted 1 month ago

“Very good”

Posted 2 months ago

“Helpful and knowledgeable”

Posted 2 months ago

“Shirley Mccue was very helpful & polite, & gave us the cruise we needed for our budget.”

Posted 2 months ago

“I booked with Katie and found her very helpful and had no problem meeting my specific travel requirements. She was very polite and made all arrangements clear. When calling back later to clarify one or two items the gentleman I spoke to was equally helpful.”

Posted 2 months ago

“Couldn't be happier. The service given us by Emma Gray has been excellent, for our past cruises and sorting out our FFC's and OBC, and a great price for our future B2B cruise. Nothing too much trouble for her. Brill.”

Posted 2 months ago

“Katie Austin has assisted my husband and I book a very special holiday for his 60th birthday, she was totally in tune with our requirements from the first moment we spoke with her. She listened to our requests and came back to us promptly with quote details. Excellent service and we hope that the holiday will be just as excellent! Thank you.”

Posted 2 months ago

“I hadn't booked with Six Star Cruises for some time and it was a pleasure to be reminded of the professionalism of their service. Erin was friendly, informative and very prompt in responding to questions. I will definitely use Six Star again.”

Posted 2 months ago

“We have booked 2 cruises now with Six Star cruises and Elizabeth Wright has processed both of them. Elizabeth is very thorough and has given us excellent service. I would not hesitate in recommending Six Star.”

Posted 2 months ago

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Six Star Cruises is rated 4.8 based on 5,013 reviews