SINNERS ATTIRE Reviews

Name: SINNERS ATTIRE
Address: Unit D2 Enterprise Way, Bradford Road, BRADFORD, Leeds
Rating: 4.78

4.8 Rating 4,293 Reviews

96 %

of reviewers recommend SINNERS ATTIRE

4.8

Based on 4,293 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About SINNERS ATTIRE:

Est. 2014 Sinners Attire is one of the leading UK Streetwear brands

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SINNERS ATTIRE 5 star review on 11th April 2024

180

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied”

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“Brilliant”

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“Good priced Superb dispatch times and quick delivery.A1 service.”

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“Web site gone down and I haven't received my jeans after paying for them next day. Can't fine the tracking . Not happy . Sent email after email nothing back”

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Hi, our systems and emails are down currently, if you jump the live chat feature we can send over the tracking number for you

“I ordered 2 tracksuits and they are veryy nice and more than i was expecting. Shipping was fast also. Keep the good work guys will order again and again.”

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“When you wash the t shirt it gets this small little balls on the t shirt”

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“Great fit to compliment physique and material is top quality”

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“I think you shoued make a jacket the same as the hoodie mitral insted of poly and keep up the 3D enbosted logo and the S :)”

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“** To all potential customer’s – Please read before purchase** I have had yet again another situation with Sinners and their service; I’m shocked to say how i have been dealt via their FB team (I’m resorted to this as they do not reply to emails) I purchased an item for my partner, when it arrived I removed the one tag and wrapped it up as it was a gift. My partner tried the item on and unfortunately I got the size wrong, I ordered a small when it should have been a medium. My partner took the top off, put it back in the original packaging and I also put the tag that was removed back in the original package. I then sent it back to Sinners for a REPLACEMENT – Small to Medium. This is something i have always done when sending the items back to this company. I have waited quite a long time and heard nothing, so I contacted them on FB. I was address by one of their employees who explained in a rather cocky unprofessional way, that they won’t be replacing my item with a medium as the tag was removed (put back in packaging due to it being a gift) and that this item smells of aftershave? I explained to this employee that it is impossible for the item to smell of aftershave as unfortunately my partner suffers with a skin condition that doesn’t allow him to use aftershaves (causes skin irritations and rashes) so it is not possible that this item now smells of aftershave. My partner put this item on, as it was too small he took it off and put back in original packaging and sent back. This adviser was going back and forth with me and was quite rude and unhelpful. I asked for their complaints email address as I would like to put a complaint it, he didn’t provide this information for a while as he continued to throw statements at me, so I had to ask for the details again, to which he gave me the Sales@ email address. Which isn't their complaints details? I asked what he did there as I wanted to talk to his manager, and this got ignored completely. They are now refusing to replace my item and will send me back the item i originally ordered so I can smell it? Terrible service, refusing to replace an item and withholding it for weeks– so I’m now out of pocket with a terrible taste in my mouth from the service I have received. I would like to point out, that when you go into a store, IE River island, Top man, Selfridges etc and take items to the changing room to try on, they don’t take the item off you, smell it and then force you to buy it as u have tried it on? If that was the case no one would try an item on in their changing facilities and these companies wouldn’t make any profit. PLEASE BE AWARE OF SINNERS– as this isn’t the first problem i have had with them. The previous issue i had with them resulted in them offering me a £30 discount code for the terrible service the provided the first time around, goes to show how they operate – Since posting this review, Sinners have now blocked me on their facebook page so i'm unable to even make contact with them. Every note i posted on their wall to try get my item back was deleted by them, They are trying to protect their brand by removing customers comments and complaints. So when you look at their facebook page, it looks as if everything is running smoothly. THIS IS NOT A TRUE REFLECTION on the company at all as they keep deleting customers complaints. I have attached all screen shots of my initial conversation that has bee DELETED and i have also attached a few others that got deleted on the same day. As you can see below reply. The company still believes this item has aftershave on it. Which it doesn't also, all tags were with the item when returned. They were not removed or missing. I would also like to point out. Not once did I refuse to take the item back, after all I have paid for it.”

Helpful Report

Hi Warren, apologies as you can see from the images we have sent to you we replied to your return on july 16th, you have entered the wrong email on your order which you have confirmed, we would reply to the email associated with that order if it is wrong you would not receive the emails. You've contacted us via facebook messenger as we responded immediately you've returned an item to us which has had all the tags removed and was smelling of aftershave, obviously we cannot resell an item in this condition as i'm sure you would not be happy to receive any item in this condition also. most companies operate this policy of returning items without tags and soiled as we cannot resell them and will be at a loss and companies to advise to be careful trying on goods while using aftershave. we have stated that we can send the top back to you so you can see the issue for yourself but you are refusing, without doing this we are unable to proceed further. you have then said that you would leave negative reviews unless we refund you which you have done. we have tried to co operate with you by sending this back so you can see but your are unwilling to do so also there's nothing personal its just down to the fact you have returned and item with no tags and soiled

“Top quality clothing fast delivery..... my wardrobe is looking good”

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“ordered a lot off stuff from here t shirts jeans hoodies shirts and every singe item is top quality sizes are perfect delivery is absulately superb well packaged and very fast postage would highly recomend this company for clothes and i will be ordering a lot more stuff aswell for sure sinners attire thanks for the service you do superb 👍👍👍👍”

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“Have ordered quite a lot of clothing from them now and everything I have ordered has been very high quality super fast delivery I would highly recommend them brilliant company for clothing”

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“This clothing range sinners attire is amazing I have been shopping with theses for a year now and I have got to say I’m happy with every item I’ve purchased good Quality clothes and stylish I recommend sinners attire to anyone you will not be disappointed 5⭐️”

SINNERS ATTIRE 5 star review on 2nd March 2018

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“La chaqueta esta muy bien pero no es exactamente como se muestra en la foto, los cordones son diferente s y el logo tambien es distinto material pero la chaqueta esta genial y es bastante comoda”

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SINNERS ATTIRE is rated 4.8 based on 4,293 reviews