SINNERS ATTIRE Reviews

Name: SINNERS ATTIRE
Address: Unit D2 Enterprise Way, Bradford Road, BRADFORD, Leeds
Rating: 4.78

4.8 Rating 4,293 Reviews

96 %

of reviewers recommend SINNERS ATTIRE

4.8

Based on 4,293 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About SINNERS ATTIRE:

Est. 2014 Sinners Attire is one of the leading UK Streetwear brands

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SINNERS ATTIRE 5 star review on 11th April 2024

180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received a tracking number for my order it’s been a week and haven’t received anything”

Helpful Report

“Love your stuff. But your description of the shorts I purchased was wrong. On your site it says they have zippered side pockets. They have no zippers. Love the shorts otherwise. But would not have bought if I’d known there were no zippers.”

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“Two of the five pants that I bought, when they arrived, they were not like in the photo, that makes me very upset, for the rest I love the pants but that I will keep in mind.”

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“The jacket I got is too small , I’m normally a size medium to large . But I got a large puffer and it fits small”

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“Hi, I emailed Sinners Attire concerning the black checkered sweatpants. I asked about sizes, and what size would fit my leg (I'm a 32/34). I got no reply after 48 hours of waiting. So I purchased the pants at a size L. The delivery came quickly, but when I tried on the order, they were way too small. The pants themselves seemed good quality (minus the checkers being uneven on both sides, however, this is what it was advertised as, so I cannot complain about that), they were way too short on the leg. When I tried returning the product, the post office charged a few pounds to return. I checked on the website, and it does say that the customer must pay for returns. Whilst I was warned of this, I am still unhappy with this component of the purchase, especially when other competing brands are offering free returns. Overall, I'm a big fan of the products you sell, but believe there is some room for improvement in the customer service department, in that all emails are replied to within 48hours, and returning products are free for the customer. Regards, Seth”

Helpful Report

Hi Seth, apologies for any issues you’ve had emailing us, if you need help quickly we also have a live chat feature on the website where you can speak to customers services directly. With regards to the joggers these are advertised and cropped joggers so they are meant to be shorter and higher up the ankle. We are right in the middle of intergrating a load of new systems from quicker international orders right down to a new easy free returns system, so this will be a lot simpler in the future. Kind Regards Bec

“Ordered 2 pairs of jeans, same size but have complete different fit.”

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“The product didnt arrice at time. I dont get It .”

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“porque he cogido la talla incorrecta y no he podido probarlos”

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Hi Oscar, if you have ordered the wrong size you can send this back for exchange no problems we accept returns and exchanges, please fill your returns form in and send this back to us. Alternatively if you do not have the form please follow the link below https://sinnersattire.com/pages/returns Kind Regards Bec

“Ok”

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“My purchased arrived fast, unfortunately It was too big, your clothes seem to be on the big size. I returned the shirt right away but I'm still waiting for my refund! It's been near a month, not nice! Many thanks for your assistance Oscar”

Helpful Report

Hi Oscar, apologies for any issues you may have received, with regards to the sizing we do provide a full size guide online for all products this would include both the chest size and length of each item. please can you email your return tracking number to sales@sinnersattire.com and we can look into this a little further for you, we do advise 7-14 days during busy periods to process returns this would start from the day your return would have arrived back with us Kind Regards Becki

“Having looked at the other negative reviews I find myself in the same unfortunate position. my order was placed on the 20th of October where I ordered two windcheater jackets both in extra small size. I had a random text message on the 29th saying one of my orders has been refunded. Having spoke to someone online they stated that my jacket was out of stock so that was the means for the refund. I asked them as to why after 9 days I heard nothing about my order being sent or anything, they said: There has been an issue with stock/moving warehouse and apologize. To then ask when my other jacket from the same order will be sent and with me, they said on the 30th of October it will be processed/sent........ Both jackets were in stock when I ordered. If there was a problem with moving warehouse or stock issues they should keep customers in the loop better instead of randomly wondering what is going on! Not very professional. To be honest from a company I would expect more of an apology and maybe an extra discount or means for the fault on their part.”

Helpful Report

Hi Marcus, apologies we've literally moved warehouse again this week to a brand new facility which will allow us to send orders out for next day delivery up until 8pm-10pm at night. Unfortunately during the move from one warehouse to the other we've found slight stock discrepancies which happen over time due to things link human error, returns, exchanges, faulties e.t.c this is something nobody will get 100% correct when dealing with 1000's of items per day in and out of the warehouses. The stock errors are normally only highlighted after a stock count or when we get down to the very last few items of that style for example our system maybe showing 2 in stock but it may actually be sold out which is what has happened here sorry. Once we had found this out we've refunded the missing item immediately and dispatched the order. Sorry for any inconvenience this may have caused and please feel free to use SIN10 for 10% OFF any future orders Kind Regards Becki

“Emailed you regarding some shorts I wanted to know if they was coming back in stock and never received a reply”

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“I ordered over a week ago and still not delivery or tracking number”

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Hi Amanda, the tracking information is showing this was delivered 6 days ago on the 17th https://www.royalmail.com/track-your-item#/tracking-results/LB895099340GB Any further problems please contact sales@sinnersattire.com

“Shirt came too small. Since I'm in the US, I don't think it's worth it to return.”

Helpful Report

Hi Jimmy, apologies the shirt you ordered doesn't fit, we do have a size guide on the website which should help you choose the correct size before ordering. As we have quite a large range of products, we do recommend checking measurements as we sell a range of different styles and fits, for example the muscle tee's would fit a lot differently to the drop shoulder tees we accept returns for up to 30 days for international customer so you can send this back if you're not completely happy

“Hello sinners atire, I bought a blue and yellow drop shoulder-t. Unfortunately the yellow-t had an ink stain on it. Which was very disappointing. Mark.”

Helpful Report

Hi Mark, apologies for any issues with the product if you can send a photo over to sales@sinnersattire.com so we can take a look we can sort a replacement out for you.

“The order took longer then expected due to being delivered which sinners attire told me it because that was a day behind. I wouldn’t of knowing this if I hadn’t rang up to check on my delivery that I was waiting for. Plus the colour of the clothing isn’t the same as what was delivered Thank you Colin”

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“Los pantalones no son lo esperado mal color y talla”

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“The jeans were supposed to be 30 short, compared it to my river island 30 short jeans was suddenly way longer... the skinny fit well was not skinny fit at all hate it. Waste of money”

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“Ordered a couple of t-shirts and some shorts for my partner as a present, when the t-shirt was taken out of the bag it had a big hole in the back! I’ve now had to pay more than the initial delivery price to send back a faulty item. If the original item came in good condition, as you would expect it to, I would of been more than happy. Think it is highly unfair I’ve had now spend nearly half of what the item cost to return for a reason that is no fault of my own.”

Helpful Report

Hi Sophie, if you had contacted us first we would have told you that a photo of the problem would have been enough to save the expense of sending this back and we could have sent a replacement out the same day. sorry for any problems that you've had all items are QC'd at the factory but a few do slip through the net sorry but we are more than happy to replace or refund these

“Customer service is poor and website needs to be updated as it’ll say a size online and place your order and then receive a email saying it’s out of stock”

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SINNERS ATTIRE is rated 4.8 based on 4,293 reviews