SINNERS ATTIRE Reviews

Name: SINNERS ATTIRE
Address: Unit D2 Enterprise Way, Bradford Road, BRADFORD, Leeds
Rating: 4.78

4.8 Rating 4,294 Reviews

96 %

of reviewers recommend SINNERS ATTIRE

4.8

Based on 4,294 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About SINNERS ATTIRE:

Est. 2014 Sinners Attire is one of the leading UK Streetwear brands

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SINNERS ATTIRE 5 star review on 11th April 2024

180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Those sizes are for elephants?”

Helpful Report

Hey Daniel, I can not see any notes you have requested a exchange/refund on this order If you need any assistance please contact me directly regarding your order kirsty@sinnersattire.com Kirsty Team SNRS

“Disseram que demorava 5 a 7 dias a chegar e demorou 2 semanas e meia”

Helpful Report

Olá Desculpas, sua encomenda demorou um pouco mais do que o esperado Posso ver pelo rastreamento que seu pacote ficou na alfândega por pouco mais de 6 dias Infelizmente, o desembaraço aduaneiro pode demorar um pouco mais em alguns destinos e isso está completamente fora de nosso controle Obrigado pelo seu feedback e mais uma vez desculpe a demora Kirsty Equipe SNRS

“Wrong stuf and it's not like picture at all”

Helpful Report

“never received my item”

Helpful Report

Hi Saxon, i've just checked the tracking on this and its showing this was successfully delivered on the 2nd of may Current Status Successfully Delivered Last Update 2023-05-02 04:21 if there are any other issues please contact the team via email help@sinnersattire.com

“I want a refound of the product because of the symbol of the hoodie is not well sewn on the center, is on the left”

Helpful Report

“I have not received my parcel I have been told I need a crime number from the police this has been going on for nearly a week now I have ordered lots of stuff from you in the past and been fine but very disappointed with this not being resolved”

Helpful Report

Hey Terence, Apologies you did not receive your parcel from us For any stolen goods we require a crime number to pass on to the carrier and complete a full investigation We can replace/refund the order once we complete a investigation Please can you email ne directly at kirsty@sinnersattire.com with your order number and I will take a further look for you Kirsty Team SNRS

“I ordered a tracksuit and received 2 pairs of trousers. No reply to my email enquiry”

Helpful Report

Hi Marc, just looked at your order and can see you have in fact ordered 2 pairs of poly joggers, if you log into your account you will be able to see the order. we also offer a free exchange service via our returns portal below so you can get these changed easily https://returnsportal.co/r/sinnersattire?s=1 Hope this helps Kind Regards SNRS

“Lining on the inside is awful. Shame cluld have been really nice.”

Helpful Report

“The jacket is rip off from inside I have sent en email to exchange or refund me the money no response yet. Still waiting”

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“i didn’t get the right hoodie i wanted”

Helpful Report

Hi Mason, apologies if you can contact the customer service team via email we will be able to assist you with any issues you have sales@sinnersattire.com Kind Regards SNRS

“Arrived in 3 days just as said”

Helpful Report

“Me llego un chandal con el logo despegado, escribi varios correos a la cuenta de sinner y no obtuve respuesta ninguna, muy descontento.”

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“Refunded me less the postage twice! Why have you take the postage off my refund twice? Thieves”

Helpful Report

Hi Peter, we do not offer a free returns service sorry, we're able to provide a return QR code or label via our returns portal but the cost of the return will be deducted from the refunded amount sorry, this is mentioned on our returns page hope this helps if you require any further assistance you can contact the customer service team via email sales@sinnersattire.com or we also have a live chat on the website Kind Regards Team SNRS

“Sent the wrong size joggers. Wanted L sent XL. When queried was told no L in stock. Send them back if not needed but its not the point. Was obviously done deliberately cos just a couple days before the same joggers was out of stock in L.”

Helpful Report

Hi Saeed, apologies for the mistake, these items are in the sale and very low stock sorry. If you can send these back free via our returns portal we will get this fully refunded for you, again sorry for any mix up and inconvenience caused

“First of all, the delivery took a long time. The bigger problem, however, is that several inquiries by email about the possibility of a return are simply not answered, so that I am now left with the goods because all the items are one size too small. About 180 euros thrown in the trash. Very bad customer service!”

Helpful Report

Hi Soren, there is a link to our returns portal directly on the website, please see below https://sinnersattire.com/pages/how-to-return Kind Regards Customer Services

“Have not received parcel ordered on 28th November.”

Helpful Report

Hi Sharon, i've checked your order tracking and can see this has been delivered please see below, there have been delays caused by royal mail strikes unfortunately https://tracking.weareprocarrier.com/?tn=DG10566002406 Kind Regards Customer Service Team

“I did not receive the order and no response from the courier , I didn't receive any answer, only that it was supposed to come on the 13th and I received an email that it was delivered, but it doesn't say anything where it was delivered”

SINNERS ATTIRE 1 star review on 13th December 2022

Helpful Report

Hi Sebastian, i can see from the tracking that this order has been delivered on the 14th via DPD Your parcel has been delivered and received by VITAH at 13:00 on Wed 14 Dec 2022 any other issues please let us know Kind Regards Customer Service Team

“They stop free return delivery so I stopped buying more cause always size problem.”

Helpful Report

Hi Adnan, we've never offered a free return service sorry we have however just made the return process super simple with a new portal

“I have bought a lot of Sinners clothing over the years and was happy with everything. I’m a medium in everything I bought so bought medium again but far to big so wanted to exchange for small but I have to pay to return items and if small is no good I have to pay for return again so it’s a very expensive gamble. It’s really unfortunate but will not be purchasing again.”

Helpful Report

“Something went wrong when I placed the order. It selected Large and on purchase confirmation came SX. Straight away I sent a message to cancel my order, no response for the entire day. Later, I received a tracking number and in a few hours, the customer support email reply said that parcel was in transit and it can not be cancelled anymore—very cheater company.”

Helpful Report

SINNERS ATTIRE is rated 4.8 based on 4,294 reviews