Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Huddersfield
Rating: 4.82

4.8 Rating 12,196 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 12,196 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 17th April 2024

570

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Simply Wigs is absolutely appalling. I don't think it is taken into consideration that you are working with people who either have a lifelong condition or are very unwell with cancer. The customer service that I received caused me to have a panic attack.”

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Posted 3 years ago

“Not sure what happened but the wig cap is tiny and won't even sit on my crown. I'll have to try to return. The fabric does have a nice feel to it though.”

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Posted 3 years ago

“Disappointed. Colour is more red than brown. Had hoped to be able to do a ‘partial’ brow, .... but the colour was awful and I gave up. Shame.”

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Posted 3 years ago

“I intend to return the item although I found it well made and very nicely presented. Just couldn't work the clasp. What I will say is that the customer service was second to none. I followed instructions today by phone and emailed. I was responded to immediately and helped in a kind and professional manner. I also like the way this company engages with customers on their website... it's nicely personal and for this kind of product, that's all encouraging and reassuring. Yes, I would buy again. ;)”

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Posted 3 years ago

“Have not received my goods purchased a week ago.”

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Posted 3 years ago

“Wig received today nothing like picture or what was ordered.”

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Posted 3 years ago

“The wig itself I think is great, and eventually with help from my husband (I am disabled, cant’t manage on my own) will be just what I want. However I do feel that it would have been even greater if, a complimentary — shampoo, conditioner and correct comb as part of the pack, instead of having to bye these at extra cost now. As a first time user instructions of what how to use it and care for it, my husband did ask for listing of things needed. Regards Susan Greenwood”

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Posted 3 years ago

“Cannot review as still waiting delivery ordered 18th May I am told on the way!! Don’t think I will use again.”

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Posted 3 years ago

“Order placed on 9 /05/2020 and not received yet. Today is 16/05/20 and my order no is 100124730. Kindly explain.”

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Posted 3 years ago

“Still waiting for it to arrive??”

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Posted 3 years ago

“Unsuitable Poor fit”

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Posted 3 years ago

“The team are all very helpful and respond quickly”

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Posted 3 years ago

“I have got a wrong turban, instead of receiving what I have ordered (Lotus Wellness), I have got Yoga Turban (which is much less expensive and also, this is not what I have ordered). I am still waiting for my issue to be resolved. :(”

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Posted 4 years ago

“They didn't sick as I wanted I thought I they would of been bigger and wider.”

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Posted 4 years ago

“I’m only rating the actual eyebrows, they went on great but after a couple of hours they went patchy, I thought they were supposed to last a couple of days. Sadly I was disappointed”

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Posted 4 years ago

We are very sorry that you are unhappy with your recent purchase, the brows that you have purchased are transfer brows and should last 1-2 days when applied. The longevity of these brows can vary dependant upon many factors including natural oil build. Should you need any further assistance please feel free to contact ourt team and we will do our best to assist. Jodie (Customer Services Manager) X

Posted 4 years ago

“delivery sent wrong, I emailed Sunday. It's now Monday evening and no reply or offer to sort the mess. Surely wrong orders should be priority.”

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Posted 4 years ago

We are very sorry that your order was sent out incorrectly, i can see that our warehouse manager replied to your email yesterday morning and advised that the correct item would be sent out to you immediatley and as a gesture of goodwill you could keep the incorrect item which was sent to you in error. Please could i ask that you check your emails, including the Junk mail. Should you need any further assistance please feel free to contact our offices on 01484 844557 and i will do my best to assist. Jodie (Customer Services Manager) X

Posted 4 years ago

“As a transgendered person who is not totally out to all their family the support and help I received was incredibly valuable The SimplyWigs lady did not judge me and was patient and helpful. However, when I then asked if I could buy through her I was referred back to the website. I made a mistake in ordering and now have a wig the wrong colour thats is no use to me”

Helpful Report

Posted 4 years ago

Thank you for your kind comments with regards to the member of staff who helped with your questions, we are incredibly proud of the team here at Simply Wigs :) We are very sorry that you are unhappy with your recent purchase, as per our terms and conditions we are more than happy to issue a refund for any items which are not suitable as long as the item is returned within 14 days of purchase and is in a perfect resalable condition. Please feel free to contact our team on 01484 844557 should you need any further assistance. Jodie (Customer Services Manager) X

Posted 4 years ago

“I have had the following issues with Simply Wigs, each time there has been a 'correction' of some kind, however, they do not fully accept responsibility as described: Extremely long (unacceptable) delivery times - sometimes (as now) over 10 days from ordering. Colour descriptions are poor - I have even ordered a couple of items in the same colour choice that have been very different colours upon receipt. On this occasion received a refund for a different (cheaper!) item, and no refund for postage. The law states items returned that are not as advertised e.g. different/incorrect colours, the cost of postage should also be refunded. I didn't bother chasing that too. I have kept a few items from SW's, but have returned quite a few items as the quality is hideous. E.g. very full, dense, high crowns that look artificial, maybe they'd suit other people? Hope this helps future customers.”

Helpful Report

Posted 4 years ago

Thank you for your review, I am so sorry that you are not happy with our service or product descriptions. From your orders i cannot see that you have ever returned any items and you have just recently (yesterday) spoken to one of our advisors to arrange a return on your latest order. If you would like some further assistance please feel free to contact our team and as always, we will do our very best to help . Jodie (Customer Services Manager) X

Posted 4 years ago

“The wig arrived promptly but was nothing like the picture. It’s condition wasn’t pristine and had clearly been tried by someone else. The Velcro had created a nap, to be honest I’m disappointed.”

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Posted 4 years ago

We are very sorry that you are disappointed by your recent purchase Susan, i have checked and you are within the timescale to return this item. Please contact our team on 01484 844557 and we can help you with a returns number. Many Thanks Jodie (Customer Services Manager) X

Posted 4 years ago

“Wasn’t suitable for wear. Too small”

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Posted 4 years ago

Hello, I am so sorry that you are unhappy with your recent purchase. As this is still within the 14 day return period, you are more than welcome to send this back for a refund. Please feel free to contact our team on 01484 844557 and we would be more than happy to assist with your return. Jodie (Customer Services Manager) X

Posted 4 years ago

Simply Wigs is rated 4.8 based on 12,196 reviews