Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Huddersfield
Rating: 4.82

4.8 Rating 12,235 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 12,235 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 17th April 2024

571

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant”

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Posted 8 months ago

Thank you Marion for your brill review, we really do appreciate it! All the best, SW Team

Posted 8 months ago

“I ordered a wig and products . They arrived in good time and were very nicely packaged. I had to return the wig as it was too big. The return process was way.The customer service representative, who I won’t name , said she would send me a list of alternatives that might be a better fit but my chosen style , unfortunately this never happened which is extremely disappointing.”

Helpful Report

Posted 8 months ago

Thank you for your review, we really do appreciate it. It's lovely to know you had received your order quickly, and was packaged nicely for you :) We are sorry to hear you had to return your order as unsuitable, and there has been a delay in suggesting possible alternatives for you. We can see that a member of the Customer Service Team has now contacted you, in regards to your alternatives. Please do contact us, if you require any further assistance :) SW Team

Posted 8 months ago

“Very good wigs and hair products very helpful team to talk to and very quick delivery”

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Posted 9 months ago

Thank you Elaine for your fab review, we really do appreciate it. It's lovely to know you had enjoyed your Simply Wigs experience, and you are happy with your order! All the best to you, SW Team

Posted 8 months ago

“Happy with service as i was kept informed of the progress of my order.”

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Posted 9 months ago

Thank you Pat for your fab review, we really do appreciate it. We are delighted to hear you were kept informed at each stage of your order :) All the best to you, SW Team

Posted 8 months ago

“The choice is good and the communication. The wig I ordered I kept but didn’t really look like the photo on the model ! I’m guessing it had been restyled and then photographed.”

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Posted 9 months ago

Thank you for your fab review, we really do appreciate it. We do always recommend that you take a look at the 360 view before purchasing a style, as you will find the model's image will have been styled for the photograph. If you require any assistance in the future, please do contact us! SW Team

Posted 8 months ago

“Being new to SW I am learning as I go... to date, I have found every effort made by them to help me find a style to suit, with easy returns, and helpful comment/description. I'm in for the long-term, so ... Good start. Thank you, ladies.”

Helpful Report

Posted 9 months ago

Thank you for your kind words, we really do appreciate it. The Customer Service team are always going above and beyond for their customers, so we will be sure to pass on your lovely comments. You know where we are, if you have any further questions :) All the best, SW Team

Posted 8 months ago

“Lovely experience”

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Posted 9 months ago

Thank you Juweria for your lovely review, we really do appreciate it. All the best, SW Team

Posted 8 months ago

“I think the wigs different colours would benefit from the model wearing them instead of the swatch colours provided. I have had to return wigs as it is nearly impossible to chose wigs in that way. Simply Wigs would also benefit from selling new, modern wigs with versatile colours. Besides that my dealings with Simply wigs and their returns system have always been pleasant and helpful.”

Helpful Report

Posted 9 months ago

Thank you Laurentina for your lovely review, we really do appreciate it. We're sorry to hear you have struggled with getting the right colour. We do agree that it is difficult to see the true colour on a computer screen, so please do call our lovely Customer Service team on 01484 844557, and they will do their very best to assist you. Thank you again for your kind words, and we do hope to speak with you again soon. All the best, SW Team x

Posted 8 months ago

“Love my wig. Have gone grey. I thought it was more appropriate for my age. I have had lots of compliments from people who think it's my own hair.”

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Posted 9 months ago

Thank you for your brill review, we really do appreciate it. We are so delighted to hear you love your new purchase! All the best to you, SW Team

Posted 9 months ago

“Such a relief not to have everyone know I'm undergoing chemo. Lovely wig perfect fit. Just took it out the box, gave it a shake and plonked it on. Great!”

Simply Wigs 4 star review on 28th June 2023

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Posted 9 months ago

Thank you Denise for taking the time to review your experience, and share your purchase with us. You look amazing! We are so delighted to hear you are happy with your order, as this seems to be the perfect style and colour for you :) All the best to you, SW Team

Posted 9 months ago

“Hi this is the first wig I have bought from you.As I live in Bristol I new I would have to rely on picking a wig on line so I was worried.It was late coming but I was kept up to date so when it arrived I was not totally happy with the colour but I will live with it I am not too happy about the style but I will get used to it. I am not sure I will buy again as guessing that a wig will suit me just by the internet I would much prefer to go to a shop and try it on.As I have said I live inBristol and can't find any good wig sellers so I am very frustrated.”

Helpful Report

Posted 10 months ago

Thank you Linda for taking the time to review your experience with us, we really do appreciate it. It's so lovely to know you were kept up to date on your order, as we do like to keep our customers in the know! We are however sorry to hear you are frustrated with ordering online, as we do understand how difficult it can be. We do have a shop here in Huddersfield, but we do understand the journey may be unsuitable for you, so please be reassured that the team will always be here to help (over the telephone and emails) with any queries you may have. All the best to you, SW Team

Posted 9 months ago

“The quality of the merchandise is really good, but the delivery time of approx 3 weeks is poor.”

Helpful Report

Posted 10 months ago

Thank you Amanda for your kind words. It's lovely to know that you are happy with your purchases. We are however sorry to hear about the delays in your order. If you contact us on 01484 844557 prior to your order, we can inform you of the stock availability and delivery times. Please do let us know, if we can be of any assistance in the future. SW Team

Posted 9 months ago

“More than happy with it when it arrived and everyone else says it looks good.Colour and open weave base ,ease of style all good.”

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Posted 10 months ago

Thank you Janet for your lovely words, we really do appreciate it. We are so delighted to hear you are happy with your new look! All the best, SW Team

Posted 9 months ago

“Very helpful”

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Posted 11 months ago

Thank you for your kind words and 5-star review, we really do appreciate it :) All the best to you, SW Team!

Posted 10 months ago

“I am very satsfied about the service”

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Posted 11 months ago

Thank you Margaret for your kind words! We are so delighted to hear you are happy with your Simply Wigs experience. All the best to you, SW Team x

Posted 10 months ago

“Great customer service. Lovely products. Will purchase again.”

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Posted 11 months ago

Thank you Janet for your lovely review! It's so lovely to know you have been happy with your purchases, and you will be happy to visit us again :) All the best, SW Team

Posted 10 months ago

“Great choices and advice when unsure what to go for. Very customer focussed and felt I got the answers I needed every time I called”

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Posted 11 months ago

Thank you Angela for your kind words, we really do appreciate it. It's so lovely to know you have been happy with your Simply Wigs experience, as they team do enjoy helping out customers :) All the best to you, SW Team

Posted 10 months ago

“Unfortunately, I have had to wear a wig since my hair loss 5 years ago. I bought my first wig from Simply Wigs and was delighted, it gave me back my confidence, and the staff were really helpful. I would not go anywhere else, as the customer service is excellent. My only hope is that the range of petite wigs available could be from a wider choice, all the wigs I really love are in the average range”

Helpful Report

Posted 11 months ago

Thank you Janet for taking the time to review your experience at Simply Wigs, we really do appreciate it. It's so lovely to know that the Customer Service team could be of assistance, as they are always going above and beyond for their customers :) Thank you also for passing on your feedback in regards to the style choice in the petite range, we will be sure to contact the relevant team. All the best to you, SW Team

Posted 10 months ago

“I’m delighted with the speed of the delivery and the topper , Fizz from Ellen Willle. I have contacted you 3 times by phone and 1 e. Mail about missing 2packs of medium wig clips I ordered but still no action . I have ordered 2topperd and one human hair wig from you . Thankyou in anticipation of clip delivery.”

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Posted 11 months ago

Thank you Elizabeth for your review! We are sorry to hear that the clips were missing from your original order. I however can see that the missing items were sent to you separately :) If you do require any assistance in the future, please do let me know! All the best, SW Team

Posted 10 months ago

“I ordered some of the eyebrow tattoos and they are very good but I do struggle with the colours,either too dark or too ginger xx”

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Posted 11 months ago

Thank you Julie for your wonderful review, we really do appreciate it! If you do require any assistance in the future, please do contact us, we are always here to help :) SW Team x

Posted 10 months ago

Simply Wigs is rated 4.8 based on 12,235 reviews