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Simply Wigs Reviews

4.8 Rating 12,224 Reviews

96 %

of reviewers recommend Simply Wigs

Company Reviews

Product Reviews

4.8

Based on 12,224 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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571

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was simple and my purchase didn’t take too long to come . I have to admit I was confused when the item turned up because it didn’t look anything like what I ordered, and there were no instructions. After going back to the website I was directed to a different website to be shown how to tie my item . I’m glad I took the time to do this because I now love my hat .”

Posted 4 months ago

Thank you for your review, it is very much appreciated. It's lovely to know you were able to find how to tie your headwear, and love your purchase, as we know this can be a little tricky! We will be sure to pass on your feedback to include some instructions. All the best to you, SW Team

Posted 4 months ago

“Great service”

Posted 4 months ago

Thank you Jean for your brill review! All the best, SW Team

Posted 4 months ago

“Wig was easy to buy online, helpful information provided, unfortunately colour was not right for me so had to return but customer service experience was great, friendly on phone and refund was paid promptly. Would definitely buy from them again.”

Posted 5 months ago

Thank you Julie for your lovely review! We are sorry to hear the colour was not for you, but it is lovely to know you have enjoyed your experience with us. We do look forward to hearing from you again :) SW Team

Posted 4 months ago

“Lovely wig but not exactly the same as photo, will get someone to cut it”

Posted 5 months ago

Thank you Marcelle for your review! It's lovely to know you are happy with your purchase! We always recommend for you to take a look at the 360 view of the style, to get a true representation of the wig :) We do hope to hear from you again soon, SW Team

Posted 5 months ago

“Really nice. My only complaint is the riot is maybe a bit khaki and dark. But the quality is great”

Posted 5 months ago

Thank you Coral for your feedback, we really do appreciate it! If you do have any queries over the colour, please do not hesitate to contact us on 01484 844557 :) All the best to you, SW Team

Posted 5 months ago

“Really please with my new large cap size wig. Ordering was easy, with helpful 360 view and size guide. Loved the care taken in the packaging too.”

Posted 6 months ago

Thank you for your lovely review! We are so delighted to hear you are happy with your Simply Wigs experience, and love your new purchase :) We do hope to hear from you again soon, SW Team x

Posted 6 months ago

“Good service but colours not compatable”

Posted 6 months ago

Thank you for your review. It's lovely to know you are happy with the service provided by the team :) If you require any assistance in choosing an alternative colour, please do contact us on 01484 844557 - we are always here to help. SW Team

Posted 6 months ago

“Unfortunately the ladies Isabella wig which I wanted and was still being shown online has been discontinued and the Twiggy wig I ordered as a replacement was not suitable which was very disappointing and I had to return the item. However the lady I spoke on the phone to was very pleasant and did all she could to help me find a suitable one similar to the Isabella and it's been very frustrating not living in an area where I can actually visit and physically try different styles.”

Posted 6 months ago

Thank you Sue for your review. We are sorry to hear the Isabella has been discontinued, and your replacement style was not suitable. We of course love to help out our customers, so please do contact us if you require any assistance in choosing an alternative. All the best to you, SW Team :)

Posted 6 months ago

“Once my faithful hairdresser had cut the very long fringe to my liking I was very happy. There is always more hair than I would like but the quality and colour are fine. Thank you.”

Posted 6 months ago

Thank you for your review, it is much appreciated. It's lovely to know you were able to personalise your new style, to ensure it was perfect for you! All the best, SW Team

Posted 6 months ago

“Reliable and good to deal with, offer a really good service”

Posted 6 months ago

Thank you Philip for your kind review, we really do appreciate it! If you require any assistance in the future, please do contact us :) SW Team

Posted 6 months ago

“i would have prefered a more salt and pepper look but its okay and quite nice i wear it anyway..thank you..n.s.s.”

Posted 6 months ago

Thank you Nora for your brill review, we really do appreciate it. If you require any assistance in choosing a different style/colour, please do contact us on 01484 844557 - we are always here to help. All the best, SW Team

Posted 6 months ago

“Smooth website, but wig took longer to arrive than I expected”

Posted 7 months ago

Thank you Elspeth for your review, we really do appreciate it. If you do wish to find out the availability before an order is placed, please do call us on 01484 844557 :) All the best, SW Team

Posted 7 months ago

“Great wig very comfortable to wear”

Posted 7 months ago

Thank you Linda for your brill review, we really do appreciate it We are so delighted to hear you are happy with your recent purchase! All the best to you, SW Team

Posted 7 months ago

“Order arrived quickly. Had to return it and refund was done in a couple of days.”

Posted 7 months ago

Thank you for your fab review! We are sorry to hear you had to return your order back to us, but it is lovely to know you had received your refund promptly :) If you require any assistance in choosing an alternative, please do contact us - we are always here to help. SW Team

Posted 7 months ago

“Colour is way to dark for my hair - more like a dark brown :( the company however were very helpful with offering a resolution , thank you”

Posted 7 months ago

Thank you Sara for your review. We are incredibly sorry to hear that you are unhappy with your recent purchase. If you would be happy to contact us on 01484 844557, we can organise for your order to be returned for a refund, or an exchange of the colour. SW Team

Posted 7 months ago

“A great selection of wigs on offer. Very satisfied with my purchase.”

Posted 7 months ago

Thank you Bruce for your fab review, we really do appreciate it! We are so delighted to hear you are happy with your recent purchase. All the best to you, SW Team

Posted 7 months ago

“I ordered my wig from a wide range of wigs. They kept me informed on my delivery and my wig came on the anticipated day The wig was exactly the same as what was described on line”

Posted 7 months ago

Thank you Joanne for your kind review, we really do appreciate it. We are so delighted to hear you are happy with your purchase, and you received this in good time! All the best to you, SW Team x

Posted 7 months ago

“Simply Wigs provide excellent service and good value. I have 2 issues, neither of which Simply Wigs can do anything about. The first is that, it is very difficult to know the colour of the wig until it arrives. Last year because the colour and style of the wig I ordered was nothing like the photo, they paid for the return. The next time I wanted a wig, as my sister lives in Yorkshire, I decided to make an appointment, which worked well but it was a long way to drive. The last 2 Wigs I purchased, again were not the colour I expected but this time I liked the colour of both and the colour suited me. Overall the extra trouble of ordering online is worth it because there is a huge saving in cost.”

Posted 7 months ago

Thank you Jennifer for taking the time to review your experience with us, we really do appreciate it. We do completely understand how difficult it can be ordering online, so please be reassured we are here to assist in choosing styles and colours! We are also delighted to hear that you were able to experience coming into the shop :) If you do have any further queries with the style and colour, please do contact us on 01484 844557 - we are always here to help. SW Team x

Posted 7 months ago

“I was very pleased when I received my wig it has taken me a while to adjust to wearing a wig due to thinning of the hair as I got older. I decided to get a wig more by the colouring for an older person and was very pleased with it, the softness, the style and it looks so normal hair, very nice.”

Posted 8 months ago

Thank you Rita for your kind words, we really do appreciate it. We are so delighted to hear you are happy with the quality of your new style! We do understand it can be difficult adjusting to wig-wearing, so please do call us on 01484 844557 if you have any questions. All the best to you, SW Team

Posted 7 months ago

“Brilliant”

Posted 8 months ago

Thank you Marion for your brill review, we really do appreciate it! All the best, SW Team

Posted 8 months ago

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Simply Wigs is rated 4.8 based on 12,224 reviews