Simply Removals Reviews

4.42 Rating 375 Reviews
84 %
of reviewers recommend Simply Removals
Merchant Metrics
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 80%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.12 out of 5
Read Simply Removals Reviews
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Phone:

02089836044

Location:

Simple House, 33 Riverwalk Road, Jefferys Rd, Enfield

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Anonymous
Anonymous  // 01/01/2019
Helpful from start to finish. Always easy to contact and respond quickly by email
We used a packing service plus storage overnight. All workers were friendly and worked quickly. Everything was packed well and everything put into the right room in the new place
Excellent value for the service received
Posted 6 months ago
We booked Simply Removals to move us from Maidstone to Herne Bay at a larger cost than others- we paid it thinking we would get a better service. We booked a large lorry and a luton van with a 4 man team.
On the day of removal, a small Luton van showed up with 2 guys 3 hours late. No apologies. They were due at 0800 and racked up at 1105. We were meant to be out by 1230. With no sign of the large lorry anywhere I was speaking to the chaps that had arrived and it became apparent only one spoke English, He said phone head office.
We were told by the head office it had been stuck in an accident at the DRC and was 20 mins away. There were no reported accidents on the radio or google and we had also driven that road in the morning as we travelled down from Enfield. They lied, 20 mins went by and still no sign of the large lorry it was now 1145 and the 2 guys in the small van hadn’t even started to pack, as the guy who spoke English stated they were waiting for the other lorry.
By 1 pm I had lost it with this company, they stopped answering the phone to me; at 1320 another Luton van arrived and was told that was it, the 4 of them stood around for another 20mins drinking coke and smoking before they even opened the vans. My wife and I were moving all the stuff, beds, sofas, tables etc while waiting for them to get their butts in gear. When asked if they were going to start work as they were now 6 hours late, I just got a look.
I paid for a service that was not delivered; I have been in a 2 year battle with the company for my money back plus for them to pay the fine from the buyer’s solicitor of £385 due to not getting out the house until 1730. Kieran promised to get the money back to us, he advised it would be 50% but still waiting for them to do it. My next step is now taking them to court.
I would advise anyone wanting to do dealings with them to stay well away. Just because they moved David Cameron they think they are the bee’s knees in removals.
Posted 8 months ago
Moved in October 2017, from a tiny 1.5 bed flat (to a 3 bed house).

Paid £853.

Wish I could give them minus 10.

Arrived late.

First thing i did was ask most senior dude to validate the quote, which he did reluctantly.

Tried to charge me for more boxes than they quoted (either incompetent estimate or deliberate a ploy to hook me onto an impossibly low price which they could then true up using my property as leverage loaded into their van on the day)...

I saw that trick coming a mile away and told them to fornicate away, sticking to my guns that i wasn't going to pay a penny more than the estimate.

Also tried to charge me for an extra trip... saw it coming a mile away and my answer was identical to the previous response i gave them.

Damaged both the flat I was leaving and the house I moved into.

Damaged lots of my belongings.

Damaged my furniture.

Damaged my electrical items.

Said they would finish by 3-4pm on day 2 (of a 2-day process for the full packing service)... finished at midnight!!!

I ended up giving them an extra 50 tip as the poor lads told me they only made 50 a day!

Terribly clumsy in dealing with my belongings and moving around my property.

Also, seemed to use the toilet excessively and always left it as if a 4 year had just had an accident.
Please avoid.

Next time I will not be tempted by the cheapest quote, it is not worth it.

All in all a MASSIVE HEADACHE, which is exactly what I was paying to avoid.

My recommendation is to avoid like the plague.

You have been warned.
Posted 8 months ago
Upsetting & stressful experience. The removal men (only two arrived when I paid an extra £150 for three) were abusive & rude to us, crashing our possessions around with no care. They then became very nasty at the end & it turns out they are self employed. They took some bolts from our furniture with them so we cannot put it together. Various possessions also damaged, awful that they have taken our money & run. Be ashamed of yourselves Simply Removals; you have made our start in our new home a bad one.
Posted 8 months ago
Spot on felix my stuff went missing and could not get compensation for the damage of other goods saw review in trustpilot and seems more accurate.

expensive items are not delivered to new location when you mention this they ignore your complaints
Posted 9 months ago
every one is right here so be warned most removal men are roma and are immune from prosecution some kind special privilidge from establishment.

The company are run by crooks the spag ball grease types get my drift.

please go by personal recommendation by friends
Posted 9 months ago
Very efficient and friendly. Arrived on time worked fast and efficiently. We were loaded up in 5 hours. They were like super heroes super strong amazing!! Unloaded fast at our new house. Nothing broken so far. Just the corners from an antique chest of drawers hence only 4 stars !! :)
Posted 10 months ago
It was OK. Charged more on the day because of supposed extra items and had no packing material available for large items. You get what you pay for at the end of the day.
Posted 10 months ago
Arrived the day before, as promised, packed the house in 4 hours. Very polite , ,friendly and courteous team. Arrived on moving day nice and early, left on time for the 180 mile drive south bound. Unpacked the other end and all in by 6pm. Very pleased with the service, the team all worked extremely hard, thank you
Posted 1 year ago
I would certainly recommend Simply Removals for your house move. They made what was a very stressful move much smoother with clear pre-move communication, friendly and efficient removal men on the day (Catalin Radu and Little George) all done quickly, without any damage to my belongings and with quiet and ruthless competence. It was much appreciated and I would use this company again. Thank you
Posted 1 year ago
staff were polite, helpful and worked very hard.
I would recommend Simply Removals
Posted 1 year ago
This is my 3rd time of using them and unfortunately it has been the least positive experience. We opted for the full packing service which I was very disappointed with, the agreement was that 3 operatives would attend the day before moving and pack everything taking approximately 3-4 hours, however only 2 arrived and stayed just over an hour, only packing a small amount. On moving in day we ended up packing a lot of items ourselves, which has made me feel like we wasted money. The actual operatives were polite and friendly.
Posted 1 year ago
Packers did not arrive to late and if I hadn’t helped they would have been here till gone 10pm and they were two of the people who were moving us the next day at 8am
Posted 1 year ago
Arrived on time both days and carried out the packing and removal in a timely fashion.
Posted 1 year ago
This was the first time I had used a service like this. The guys (Florian and Andrew) showed up to pack the house on Friday then they come back the next day to move us to our new home . They were utterly fantastic. They were extremely Polite and super helpful - nothing was an issue for them . Zero complaints from us. We will be using you for all our future moves.
Posted 1 year ago
As always we were delighted with simply removals. Everything went very smoothly and the two guys moving us were extremely helpful and friendly
Posted 1 year ago
I was very pleased with the service, from the person who took the order originally to the two men who collected our belongings. Everything was done with care and efficiency and at a good price. Could not ask for more.
Posted 1 year ago
Quick and friendly, despite they got the wrong address it was sorted very quickly with little fuss.
I would use again👍
Posted 1 year ago
Great guys and great service - move went off without a hitch
Posted 1 year ago
Professional
Friendly
Cleared the house in an organised calm way.
Recommend for a job well done.
Posted 1 year ago
Simply Removals is rated 4.42 based on 375 reviews