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Simply Be Reviews

2.6 Rating 165 Reviews

39 %

of reviewers recommend Simply Be

Company Reviews

2.6

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Read Simply Be Reviews

About Simply Be:

Fashion without limits in sizes 14-32! All the latest looks including plus size dresses & jeans, as well as designer plus size clothing by Anna Scholz & Joe Browns. Simply Be provides plus size clothing in the latest fashions for confident, curvy women. As well as our own gorgeous clothing, Simply Be brings you the most fabulous fashion from big brands and designers. Fashion in sizes 14-32, all sizes one price.

Visit Website

Phone:

0871 231 5000

Location:

Griffin House, 40 Lever Street
Manchester
M60 6ES

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Simply Be 1 star review on 7th March 2024

Simply Be 1 star review on 29th June 2023

Simply Be 1 star review on 29th June 2023

Simply Be 1 star review on 20th December 2022

Simply Be 5 star review on 18th May 2022

Simply Be 5 star review on 18th May 2022

Simply Be 5 star review on 18th May 2022

8

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Collection of returned items has resulted in a great deal inconvenience. Poor response from them also in dealing with this.”

Posted 2 years ago

“I ordered and waited to only find out the order was cancelled due to an error. They didn't tell me about it! They made no attempt to send out the items again either.”

Posted 2 years ago

“Ordered my item on the 28th October and have been trying to ask Simply be to help me with my parcel. Have not not received it. Now I have to go have a refund form sent to me, I have to print it sign it and send back and what 2 weeks for my money. All I want is to re-order it with the money I have already spent as in re-send it.”

Posted 2 years ago

“Took my money then kept delaying delivery. Absolute joke of a company. Expecting customers to wait 3 months from order date is unacceptable, esp when they are quick enough to take payment”

Posted 2 years ago

“The products are good… the delivery service is ok… tried to set up a DD on line wasn’t working so called to make a payment . Waited 10 minutes for someone to take payment, waited another 22 minutes to set up DD to be told they had put me through to wrong department , waited and waited no one answered .. disgraceful service”

Posted 2 years ago

“Wanted to order 2 dresses to wear for my son's wedding in June. Was told I couldnt order as two shirts I ordered ages before had not been paid for. I showed them my bank statements from that time. Complaints handler said she couldn't see the payments and that the matter was now closed. I sent them bank statements with the payments highlighted. The complaints have not reduced my balance to zero. Nor did they send me statements every 28 days as stated in their descision letter. Totally being given the run around.”

Posted 2 years ago

“Great for taking payment and sending parcel but the problem comes when you return it takes 14 days to return the money back to me which i think os really bad customer service. I wont be ordering from them again. I rang up to ask about this and the staff member had a bad attitude.”

Posted 2 years ago

“Awful customer service, only wanted an eternity ring from my fiance, sent the tight one back ordered a bigger size and they lost it during dispatched toom me 5 days to find this out useless customer service after customer service, now waiting for another replacement after 5 days still processing never recommend and won't be ordering again I will stick to very they are more reliable ta”

Posted 2 years ago

“Been a customer for years, went to place an order today £2500 credit limit and my order was cancelled as was my credit limit. Checking my account it says -£1500 and zero credit. contacted online chat, useless, was told by someone called Chuma, it would be passed to accounts and someone would email me and keep checking, this is disgusting service, had no emails saying anything will change, just had the credit limit withdrawn which I guess will now impact my credit report - will be passing this onto the Financial Ombudsman”

Posted 2 years ago

“Been a customer for years, went to place an order today £2500 credit limit and my order was cancelled as was my credit limit. Checking my account it says -£1500 and zero credit. contacted online chat, useless, was told by someone called Chuma, it would be passed to accounts and someone would email me and keep checking, this is disgusting service, had no emails saying anything will change, just had the credit limit withdrawn which I guess will now impact my credit report - will be passing this onto the Financial Ombudsman”

Posted 2 years ago

“Express delivery a joke tracking shows still being processed customer services useless should have been delivered Saturday morning been told Monday abysmal service and company”

Posted 2 years ago

“Really poor customer service - don't know know where in the world it's based but English is not a first language. So frustrating. They charge a premium for items, charge delivery even when you spend a lot and charge interest - surely they could afford a customer service base in the UK.”

Posted 2 years ago

“Ordered 7 items, one received, all others were listed on my account as returned... Notg by me as I'd never even seen them. Had to do a the chasing yo find out why my other items never arrived, had to chase refund. Overall... Generally poor service. Customer service - non exists T. Helpfulness - non exists T. Delivery - exceptionally poor. Best option - don't order anything from this company. Had no issues when it was Figleaves.”

Posted 2 years ago

“Awful! First time customer and returned the item for a refund. Hermes collected the item and left a 'sorry we missed u card' which was blank. No proper proof that they collected it. The woman left before i realised. My item was then lost by Hermes and all record of my return lost aswell, even though i used the app. The customer service from simply be was shocking. They refused to try and trace the item using the delivery label i still had a copy of and said they won't refund as i didnt keep the proof of collection. It appears they cant read when i told them many times i was not given it!! I will NEVER use them again. £35 out of pocket for nothing. Avoid!”

Posted 2 years ago

“Do not order from. Have tried four times now for a courier to come and pick up my returns and they have still yet to appear.”

Posted 2 years ago

“Ordered 7 items, one turned up. All other items I never received. I had to follow up by email to find out where my remaining items we, to be informed they had been returned... Not by me, I never saw them. Had to follow this up again to obtain a refund. Poor customer service, terrible delivery service. Never had these issues when it was Figleaves. Ocera, I will never purchase from them again. Customer service - non existent. Delivery service - terrible. Follow up procedures - poor to non existent.”

Posted 2 years ago

“Sizing is wrong, sent me two T-shirt’s instead of the item I actually ordered, order was late after paying next day delivery. Customer service is awful. They don’t understand why I’m so upset and my confidence is knocked”

Simply Be 1 star review on 2nd June 2021

Posted 2 years ago

“Items ordered and returned in December 2019, sent back to me 18 months later with a letter saying they were returned outside the 28 day returns time. Decision is final, cannot be appealed. I haven't used them in 12 months because of poor account management. Missing deliveries, paying extra for fast delivery that doesn't arrive. Would not recommend to anyone.”

Posted 2 years ago

“The jeans I ordered were very rough around the edges. Very shoddy. The stitching was sticking out down the side of one leg. I was very disappointed considering the price.”

Simply Be 3 star review on 9th May 2021

Simply Be 3 star review on 9th May 2021

Simply Be 3 star review on 9th May 2021

Simply Be 3 star review on 9th May 2021

Posted 2 years ago

“I did have account with these but I'd never recommend them after this. I was paying my account every month more then they wanted and they went along and closed my account down and said I had to go to a debt management team to pay what I owed.”

Posted 3 years ago

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Simply Be is rated 2.6 based on 165 reviews