SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,444 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,444 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond B

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The handrail wasn’t straight and had to be manipulated ( bent to shape) in order to fit flush to the wall. Disappointing.”

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Posted 2 years ago

“Promised delivery dates still have not been met - yet the company is quick to send TrustPilot reviews to be written in their favor Very disappointed as we are also having difficulty in contacting the company Poor show”

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Posted 3 years ago

Hi Denis. This weekend is Easter. We have been closed since Thursday at 3pm. I am a little confused about the review? Your order is on its 5th working day. We say allow up to 8 working days as per your order confirmation. Your item also includes custom items which take slightly longer to go through through the factory. First thing Tuesday morning we shall be in contact with you. Simplehandrails.co.uk

Posted 3 years ago

“Ordered 2 week ago still not received”

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Posted 3 years ago

“2 pieces still missing 9 glass panels not correct size,hand rail drilled at 1077mm drawing says 1007mm,no communication after emails commenting on issues”

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Posted 3 years ago

“I have not received my handrail as yet. Apparently it was dispatched 5 days ago however the delivery company have not had it. No one picks the phone. No one responds to emails. No one responds to live chat. Hard to review a product you have not yet received!”

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Posted 3 years ago

“I cannot write a review because I have not received anything. Can you please rectify this and send me what I ordered. Thank you.”

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Posted 3 years ago

Hi Bob, Thank you for your review. At the moment your handrail isnt late. It is due for delivery tomorrow as per our email conversation which is within the 8 working days as advertised. SimpleHandrails.co.uk

Posted 3 years ago

“Not yet received. Ordered 10 days ago! Phoned for an update to be told the 9 days wasn’t up at the time. Not helpful and didn’t tell me when I might expect it. Still waiting.”

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Posted 3 years ago

“Paid but no handrail 😡”

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Posted 3 years ago

“How can I give a review still waiting for delivery ordered 18th Feb”

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Posted 3 years ago

“Review not possible because handrail not yet received. Finding the delivery status from SimpleHandrails.co.uk. is not easy.”

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Posted 3 years ago

Hi John, Thank you for your review. I have looked into this and tomorrow (Monday 22/02/2021) Is only your 5th working day. As per your order we are on up to 9 working days at present. This is displayed over our website and on your invoice at the time of ordering. I have also emailed confirmation of this privately. SimpleHandrails.co.uk

Posted 3 years ago

“I would love to write you a review if we have the order that we sent for on the 24-1-2021 and you get on your receipt it will be sent out on 4 to 8 working days then we get told 9 days when we enquired the get a email to say it will be delivered by 4days we are now going in to 2 weeks since we ordered the hand rail”

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Posted 3 years ago

“Poor construction and design. No diagram or instructions to follow. Bracket that connects rail to wall in effect in 3 pieces. The thread for securing the pieces together is not long enough. Will have to purchase other brackets to ensure safety. Very poor product”

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Posted 3 years ago

Hi Carol, This review really does baffle us. We sell a lot of these handrails each day with hardly any come backs. We have emailed you twice to no reply about this review. We are a small local company to yourself and times are hard. We are always here if you need assistance. The fitting instructions are all listed on our website on the page you purchased from and the link is also in your purchase email. I hope this helps. SimpleHandrails.co.uk

Posted 3 years ago

“I would love to make a proper review, but how can I when I haven't received the goods yet.”

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Posted 3 years ago

“Im still awaiting delivery! According to tracking its been sat somewhere in Andover since last Tuesday!”

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Posted 3 years ago

“Unable to give a review at this time as we are still awaiting part of our order. Rating does not reflect our satisfaction but this survey insists I put something. Basically the order remains incomplete.”

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Posted 3 years ago

“I have not as yet taken delivery of the rails”

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Posted 3 years ago

“Having finally received the product much later than promised was even more annoyed to have been sent the wrong item, holding up the job even longer and wasting the time os skilled tradesmen”

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Posted 3 years ago

“Afraid I can't write a review becasue the consignment hasn't yet been delivered. Your carrier Tufnells seem to have mislaid the package at their Felling depot, so despite waiting in all day yesterday I still have no handrail....... Not helped by the tracking site saying the package had been delivered!”

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Posted 3 years ago

“I ordered these two weeks ago and have still not received them I was not notified if the delay I had to chase this up so very disappointed”

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Posted 3 years ago

“I cannot give a review, as I have not received my handrail yet.”

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Posted 3 years ago

SimpleHandrails.co.uk is rated 4.6 based on 3,444 reviews