SimpleHandrails.co.uk Reviews

Name: SimpleHandrails.co.uk
Address: Unit 8, Broadwyn Trading Estate, Cradley Heath
Rating: 4.64

4.6 Rating 3,444 Reviews

92 %

of reviewers recommend SimpleHandrails.co.uk

4.6

Based on 3,444 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01384 930960

Email:

sales@simplehandrails.co.uk

Location:

Unit 8, Broadwyn Trading Estate
Cradley Heath
B64 6PS

SimpleHandrails.co.uk 5 star review on 25th January 2024

Raymond B

SimpleHandrails.co.uk 5 star review on 17th January 2024

455

Anonymous

Anonymous // 01/01/2019

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“This 2.5 metre dome end stainless steel handrail was delivered by company's own driver well packed complete with all fixings . It took 2 of us about an hour to fit”

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Posted 3 months ago

“Screws too long, wall plugs too short for them. They were Poor quality. Wall brackets unnecessarily complicated, always will be 90degrees so why Allen key adjustment? Look good when eventually installed”

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Posted 3 months ago

Hi Anna, Thank you for your review. It is a common mistake that people make regarding screw lengths and plugs. The screws should always be longer then plug and there are many videos on line where you can see this if you do get stuck. If you do need any help or would like the bracket replaced please get into contact with us. SimpleHandrails.co.uk

Posted 2 months ago

“We purchased a solid oak handrail and the experience was great - the handrail arrived quickly, was wrapped well, and looked exactly like on the site. While there were no instructions with the handrail itself (saving paper and all that), the product page on the website had all the instructions we needed. Installation was easy and straightforward, we received all the parts, and we are very pleased with the handrail and the result. Great quality, great price, great service.”

SimpleHandrails.co.uk 5 star review on 11th January 2024

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Posted 3 months ago

“I had problems with a faulty screw hole and communication with you guys was very speedy and clear now just waiting for my replacement”

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Posted 3 months ago

“Very good.Looks sleek & a great help for exiting our front door”

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Posted 3 months ago

“Handrails arrived in time as stated which was good and it all looks to a high standard. Will buy from this retailer again.”

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Posted 3 months ago

“Nice quality and delivered on time”

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Posted 3 months ago

“Prompt and efficient service. Happy with the quality”

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Posted 3 months ago

“Quality of handrails was excellent, easy to assemble and fit, good delivery time. Definitely recommend 👍”

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Posted 3 months ago

“Efficient service. We love our handrail and it makes a wow factor for our previously boring staircase.”

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Posted 3 months ago

“Fast delivery and well packaged. Quality of goods 1st class, possibly give some advice when fixing to partitions outwith studs. ( type of fixings )”

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Posted 3 months ago

“Excellent quality oak handrail and fittings.”

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Posted 3 months ago

“My handrail looks absolutely beautiful fitted. Customer service at SimpleHandrails are excellent and delivery was slightly delayed by a day but deliver on time the next day and was given the opportunity to track which is handy. I would definitely buy from SimpleHandrails again.”

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Posted 3 months ago

“Have bought several oak square profile handrails with stainless steel brackets from SimpleHandrails - they look great and come with all the bits you need. One minor grumble is that the bracket can work itself loose from the base from the vibration of an impact driver, so make sure you tighten it well before fitting. Note also that a single bracket won't do the job on a short handrail - you need two for stability. Overall though, a great quality product.”

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Posted 3 months ago

“The handrail is great but the stress of trying to get it delivered outweighs that. The website is very clever so long as it works and the buyer is very techy. Trying to speak to a human is too hard. Straight after ordering I received regular text messages about delivery being imminent. However, they stopped and no delivery happened until I chased it up 12 days later.”

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Posted 3 months ago

“Quality products, well made. The office staff were polite and knowledgeable.”

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Posted 3 months ago

“Very pleased with my handrail”

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Posted 3 months ago

“Perfect, look really good, easy to put up. Quick delivery and tracking was excellent.”

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Posted 3 months ago

“Good quality fittings, actual rail/ pole is fine but it will be down to you to obtain the quality and type of finish required as the wood comes ‘as cut’. I needed to buy extra brackets, these I later discovered were way overpriced. Precisely the same were significantly less in B&Q. Overall way over priced for what is in effect a pole of wood and some brackets.”

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Posted 3 months ago

Good Evening Mick, Thank you for taking time to reply to our review request. There are a couple of things I would like to point out to you. Our brackets are stainless steel and sourced from Italy. I can assure you b and q do not sell the same. They will be a cheap mild steel bracket which is coated in chrome plating. We do regular checks on the larger diy companies and although they look similar they 100% are not. The timber we use is solid oak. It’s not laminated or veneer etc. it’s sustainably sourced from the USA and is solid American Oak. Whilst I agree our handrails are expensive they are of the best quality. If you need any further help please give us a shout. SimpleHandrails.co.uk

Posted 3 months ago

“The handrail was just as we expected and arrived within a few days”

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Posted 3 months ago

SimpleHandrails.co.uk is rated 4.6 based on 3,444 reviews