Shoreditch Repairs Reviews

4.73 Rating 214 Reviews
94 %
of reviewers recommend Shoreditch Repairs
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Shoreditch Repairs Reviews
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Phone:

0203 633 3203

Location:

59 Hackney Rd, London,

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Anonymous
Anonymous  // 01/01/2019
If bad customer service was an Olympic sport, these guys would bring home the triple gold like Usain Bolt and break all world records. Apologies for the length of this review but dealing with these people was just a long drawn out and painful process. Please read below to see why you should avoid these cowboys at all costs. I recently damaged my new Macbook by spilling liquid on it. I originally took it to the Mac Store to get it fixed but the price they quoted was ridiculous so I decided to look for a cheaper option. I found Shoreditch Macs through Google who agreed to do the same repairs for £750. Below is a chronological account of my customer experience with them. · Friday 22nd of September - Went into the store and dropped off my Mac for repair. I also gave them a complete list of parts that needed fixing from when I went to the Apple store. They explained to me that they would need to send the Macbook to a repair centre, which I agreed. They sent the list of parts that needed replacing to the repair centre with my Mac. · Monday 25th of September - Received an email stating that they could repair my Macbook for £750 all inclusive and “will take 5-7 days to fix” and that I might even get it back by the end of the week. · Monday 2nd October - Called their office to enquire if the Macbook was ready. Was told they didn’t know and that they would chase the repair centre and call me or email me back. No one called me or emailed me back. · Tuesday 3rd October - Same as the day before. · Wednesday 4th October - Phoned again, again told they didn’t know and needed to chase the repair centre for the 3rd day in a row. Emailed me to tell me my Macbook wouldn’t be ready before the following Wednesday (11th October), which would take it up to 16 days (13 working days). I responded to the email straight away asking what was the reason for the delay, this was again ignored even though the manager admitted he had read my email when I spoke to him face to face. · Wednesday 11th October – I called the office asking for an update, by this time I had given up expecting them to contact me by phone or email. I was told the Macbook would be ready Friday. · Thursday 12th October - Received a call from Shoreditch Macs, which was a shock as all their staff are apparent petrified of phoning customers. At this point I was angry but glad my experience was coming to an end and I could be done with these incompetent people. However, I was informed that the they had not fixed the water damage on the screen even though I gave them a completed list of parts that need replacing. I was also told that I would be charged £450 for the works done so far, but didn’t mention that this was not including VAT, so that was another nice little surprise. So, to summarise so far, because there’s a lot and I’m not even finished yet: · Told me they could replace all parts on my Macbook – Only fixed half of the things on my list. · Told me it would take 5-7days to fix – Had my Macbook for 24 days. · At no point called or emailed to update me on why it was taking so long. · When I did get through to them on the phone was told they would chase the repair centre and get back to me. Didn’t call me back once. So, the following Monday I decided to go into their offices and speak to the manager as it would be harder to ignore me in person. I spoke to the manager who seemed intent on blaming the repair centre even though it was his staff who had ignored me all this time. As I explained to him I was his customer and I had no contact with the repair centre so that excuse didn’t wash with me. In order to rectify the situation, he offered me a 10% discount and a replacement Mac while he would send my Mac to the repair centre again. I suggested that I pay for the works they had done (£540) and that they do the remaining free of charge to make up for the time wasted and stressed cause by them. The manager didn’t seem to bothered in all honesty and was reluctant to make a better offer. At this point the manager told me I was being ‘unreasonable’ so I declined his offer as I didn’t want to give these guys any more of my time and money. I paid for the remaining works and left. If only it ended here but I got home and realised my Macbook was locked with a login screen that they failed to mention when I went to pick it up. They knew about it as they must have turned it on to know that the screen hadn’t been fixed by the repair centre. I emailed them that night, guess what, was told they would chase the repair centre. Either the repair centre is on the dark side of the moon or they are trying to contact them by carrier pigeon as this took another 2 days of me emailing them and them ignoring me just to login to my Macbook. So, if like customer service that take 3 times as long as it should, being ignored, mislead or maybe you have a broken device that you only need half fixed, give Shoreditch Macs a call. On second thought don’t call them because they never answer the phone number that is on their website anyway it just goes to voicemail, even if you call them 2-3 times in a row. And to the Manager of the store: I know you have to respond to this review so you can be seen to doing all you can to make the customer happy (great job so far by the way). I don’t want to hear how sorry you are. If I had a pound for every time you apologised I could have just bought a new Macbook. I also don’t want to hear about how this is all the repair centres fault. You choose to send it to them, if you do business with incompetent people then you are incompetent by association. I would also like to point out that fixing my screen free of charge would have been a one-off fee, now you have a bad review for your business that is permanent and will keep costing you new customers. I hope you have learnt a lot from this encounter as I sure have.
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Posted 4 years ago
10/10 service by Arvand. Helpful, reliable and trustworthy!
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Posted 1 year ago
Top quality service
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Posted 1 year ago
Thank you Brett! Always here to help and repair!
Posted 1 year ago
By far the best Mac repair store I have been to. They were so helpful and quick to repair the damage. Very good value for money. I am so happy to have my MacBook back in top working condition! Arvand Vahedi (the consultant provided a great service)
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Posted 1 year ago
Hi Edward, Thank you for the generous review. Shoreditch Macs and our team always do our best and better than any repair shop around. We hope to work with you in the future!
Posted 1 year ago
Amazing service, @Arvand is extremely helpful and goes beyond to find a cost-effective solution. Would definitely recommend.
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Posted 1 year ago
Hi EO, Thank you for your generous review. We are so pleased to help you and hope to do much more in the future. As per our many reviews. Arvand is one of the best consultants there are and is definitely always there to support each client.
Posted 1 year ago
I went in April to have my logic board repaired. Paid £485 for it to be done and the one they replaced it with first of all kept causing the programmes on my Mac to not load properly. Went in back to get it sorted again and now the brightness buttons on the Mac do not work. Took it back for them to get looked at and sorted, because it a 90 day warranty, but it had been more than a month I had heard anything from them. Emailed them twice and finally got an email saying that I should hold onto my Mac, until the find another hard drive to replace it with. A few weeks later, still nothing. I emailed them again, because it seems obvious that they are waiting for the 90 days warranty to run out before they all of a sudden have a new hard rive. They said that the ones they found so far are faulty. So if I never emailed them, they wouldn't have given me an update. The only email that I have received so far is to say that their shop was closed sue to bank holiday. It is now mid September and still NOTHING from them. Their customer service in terms of communication is bad and I have yet to hear a reply about them receiving a logic board to fix my Mac. I paid £485 for for 'repairs'. If they eventually reply to say that they have a new logic board. I will not be paying any extra money, because they never fixed the issue with my Mac and they've clearly drawn out the 90 days for more money. I wouldn't recommend using Shoreditch Macs.
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Posted 2 years ago
Running repairs to my IPad done while I waited and with great customer service. Nice guys who know what they are doing.
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Posted 8 months ago
Thank you for the review Justin, do come back if you experience the issue again, we have a 90 day warranty on all repairs.
Posted 7 months ago
Great customer service! Had a water damaged laptop fixed and an iMac fixed up. Both working great and very happy customer. Very quick turn around. Thanks guys!
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Posted 1 year ago
Really good service and lovely guys working in the store.
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Posted 1 year ago
Hi Penny, Thank you for your generous review. We really appreciate it and always try our best to give the most amazing service to our customers. We hope to work with you in the future!
Posted 1 year ago
I've come to Shoreditch Macs 2 or 3 times now, and usually the service is incredibly quick and kind. However, today I called up to ask about their warranty. My iPhone screen had turned black and cracked (simply by falling off my very low bed). The owner answered, and I was immediately yelled at for "insulting him". All I did was ask if maybe there was a fault in the screen repair they did... He asked me if I "knew what the definition of a warranty" was, and he made me feel incredibly small. He was pretty horrible to me, and I was blown away by his tone of voice. Maybe he was having a bad day, but I am so genuinely taken back for being spoken to so poorly, when all I did was ask about their warranty. I went quiet, started nervous giggling because of how quickly he raised his voice at me, and he just got more angry. To be fair, if you are reading this review, I wouldn't say "don't come here", because 95% of the time they do a great job! Unfortunately I was in that 5%. The owner told me I could bring it in, but immediately said "don't expect me to fix it for free". So instead I've gone to apple :) Slightly more expensive, but at least you don't get Tim Cook on the line screaming at you if you ask about their warranty!
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Posted 1 year ago
Hi, I'm sorry to hear that this had happened to you. We try our best to provide the most excellent service possible as you had said that on previous occasions you did get this. We strive to make sure all the repairs we do are the best and it is unlikely that there was a fault. The effect of dropping the phone must've been a lot worse than first assumptions. but to answer the question of whether our warranty covers it, it doesn't because of the nature of the damage. However, if you would like you can bring it in and we'll have our technician look at it and see what the route of the damage is. The WBAE Team Taz
Posted 1 year ago
Disgraceful service from an organisation run by unprofessional, incompetent technicians and managers. I asked for a simple hard drive replacement for my iMac and it was returned with widespread pixel screen damage. At first they were happy to take the iMac back and examine it but when they realised the extent of the damage and the cost associated they put the blame on me, the customer! They offered to ‘save me' £120 labour costs by replacing the screen as long as I paid for the screen. I counter offered by asking for a one off fee of £120 which they unsurprisingly ignored. I will never use this organisation again and I certainly would not recommend them.
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Posted 3 years ago
They put a faulty hard-drive into my computer and later refused to reimburse me, saying that they only have a 90 day warranty. It took a long time until the problem was properly diagnosed as being hard-drive related, which is why I did not return it within 90 days. Very disappointing. The service was also unreliable and took much longer than initially promised. I would strongly recommend against using Shoreditch Macs.
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Posted 3 years ago
Really helpful staff, got the Mac I was after.
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Posted 5 years ago
Shoreditch Repairs is rated 4.73 based on 214 reviews