Shop Direct Reviews

2.33 Rating 6 Reviews
33% of reviewers recommend Shop Direct
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"Are any of you sick and tired of making payments to Littlewoods 13 times a year on a 28-day cycle, instead of on common sense fixed monthly payments, 12 times a year, which is more likely in keeping with how you are paid? Moreover, are any of you even more peeved off with having to pay a £12 late payment charge (most likely because of their totally irregular payment cycle) on any occasion when you cannot make a payment on the dates that they demand? Well I believe that these charges could actually be illegal because under British law “terms and conditions” have to be fair and excessive charges and disproportionate sanctions are illegal, moreover terms that allow a company to impose disproportionately high charges on customers for breach of contract are likely to be deemed unfair by any overseeing organisation/body. So, if you are as sick of the way Littlewoods are treating you just as I am, then may I suggest that you lodge an official complaint with Mr Andrew Baily Chief Executive Officer of the Financial Conduct Authority - Andrew dot Bailey @ fca.org.uk The more people who submit a complaint to Mr Bailey, the faster these unfair business practices and the potentially illegal charges with be dealt with."
Posted 2 months ago
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"Sent a laptop for repair which I had insured. They sent it back a week later in the same state with no note. Had to call up to be given some lame excuses as if I had caused the break, which they could see wasn’t possible. Avoid like the plague....I don’t think there partner little woods is any better"
Posted 3 months ago
"Unbelievably bad customer service and unscrupulous practices. Good luck if you ever have an issue with this company, they do not care about customers and will happily wreck your credit rating. You have been warned!"
Posted 5 months ago
"Shocking company. Had a Shop Direct account with Very and Littlewoods and have never been so disappointed and unsatisfied with the service from both companies. There's far too much to write but this company will take your money but not allow you to purchase any more items due to money not showing in account. My money got taken from my bank account and went to Very's account but they could not locate it. Over 24 hours later and the money is still not on my account. I trued to buy an Xbox for my 6 year old but can't because Very does not know where my money went. They then reduce my credit limit for no reason making it even more difficuilt to buy anuything. I have spoken to over 6 different advisors and been hung up over 3 times. Not one advisor has a clue and they all give you conflicting information. Company rips you off and expects weekly payments even though most customers are salaried and get paid monthly. Just a con to charge customers even more due to late payments and interest comes off just when ever suits without any prior notification, again, to get more money out of customers. Company is shocking and anyone with sense will boycott this mickey mouse organisation."
Posted 6 months ago
"It came up to my expectations"
Posted 1 year ago
"Great service and delivery"
Posted 1 year ago
Shop Direct is rated 2.33 based on 6 reviews

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Alice, Customer Support