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UK Whitegoods Reviews

4.4 Rating 8,178 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

4.4

Based on 8,178 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

UK Whitegoods 5 star review on 3rd January 2024

UK Whitegoods 5 star review on 29th October 2023

UK Whitegoods 1 star review on 27th October 2023

Verified Customer

UK Whitegoods 5 star review on 21st September 2023

UK Whitegoods 5 star review on 14th August 2023

Verified Customer

UK Whitegoods 5 star review on 8th August 2023

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was initially surprised that my order was going to take up to 45 days to arrive. I missed the details when I was ordering. It didn't matter though. My order arrived within a few days and it was exactly as advertised. They have good communication and are a legit company.”

Posted 29 minutes ago

“Unfortunately not able to obtain parts on this occasion but prompt and polite service and an explanation was appreciated.”

Posted 48 minutes ago

“Poor service I attempted to purchase a part 6 or 7 times on there online store using different bank cards from different banks. Each time the transaction came up with an error and took the many, I would then send through an email to have the payment voided which they did reply promptly. However when I asked for help on how to purchase the product I was met with zero help telling me it was a me problem with my bank and it would be a while to sort out. To which I've still not heard anything back 2 weeks later. They seem to hold the monopoly on this particular part which leave me in a very back position.”

Posted 3 hours ago

“Dear Sir or Madam, I placed an order for a Hisense water tank thinking it was in stock it was only when I inquired About the delivery date I was told it could take up to six weeks for the RB302D4WW1 water tank To be delivered if it's not been delivered by the middle of may I will ask for a refund, That sums up my experience with uk whitegoods things can only get better or never return, Kind regards Perry Roberts,”

Posted 21 hours ago

“Prompt and knowledgable response”

Posted 1 day ago

“We had an incident with the bottom drawer of our John Lewis branded freezer. I had given hope of finding a replacement but found the UK Whitegoods website. I submitted an enquiry on the website and Kenneth Watt responded quickly and tracked down the part we needed. It has arrived today and is an exact replacement. Thanks.”

Posted 1 day ago

“Excellent. Good Communication. Deluvery took around 1 week, not a problem for non urgent parts. I would definitely recommend and use them again. Cheers”

Posted 2 days ago

“Took a bit of time coming but all good”

Posted 2 days ago

“Still awaiting delivery of my order”

Posted 2 days ago

“The company was initially difficult to get hold of. You can only email as they do not answer by phone. Once I had a reply I was disappointed to find the part would take longer to get the part than I hoped. Once it was dispatched it arrived well packaged and worked fine.”

Posted 2 days ago

“Pleased with the service I received when ordering also Delivery of the part Thank you”

Posted 3 days ago

“Spare for fridge shelf.”

Posted 3 days ago

“After a reall issue trying to get spares from Espares which were considerabley over priced and ended up being wrong, it was a refreshing change to find white good who you and send model and serial number of my washign machine to and they responded witht eh correct parts at a half the price. Great sewrvice and highly recommended. (Stay away form espares)”

Posted 3 days ago

“excellant and trustworthy service”

Posted 3 days ago

“I recently Enquired about a spark igniter.for a fairly old Lamona hob. My enquiry was dealt with individually and was very helpful. The company was then able to match my request to the precise part. Very nice to get that level of service. Not at all common these days. Have not yet installed the igniter quite yet but have full confidence in the item.”

Posted 3 days ago

“Useless! I got what I needed elaewhere.....”

Posted 5 days ago

“Part I purchased stated it was for a Statesman Napier 2, but is far too small. Lots of hoops to jump through just to return item.”

Posted 5 days ago

“Personnel at Whitegoods responded promptly and assisted me to identify the correct bulb for my fridge/freezer and the two bulbs I ordered arrived within the delivery window which they projected.”

Posted 5 days ago

“Very helpful and honest. Unfortunately, they didn’t have the part in stock but still answered my question. Would definitely use this company in future”

Posted 6 days ago

“Good service would use again”

Posted 6 days ago

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UK Whitegoods is rated 4.4 based on 8,178 reviews