UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,172 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,172 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent. Good Communication. Deluvery took around 1 week, not a problem for non urgent parts. I would definitely recommend and use them again. Cheers”

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Posted 12 hours ago

“Took a bit of time coming but all good”

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Posted 1 day ago

“Still awaiting delivery of my order”

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Posted 1 day ago

“The company was initially difficult to get hold of. You can only email as they do not answer by phone. Once I had a reply I was disappointed to find the part would take longer to get the part than I hoped. Once it was dispatched it arrived well packaged and worked fine.”

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Posted 1 day ago

“Pleased with the service I received when ordering also Delivery of the part Thank you”

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Posted 1 day ago

“Spare for fridge shelf.”

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Posted 1 day ago

“After a reall issue trying to get spares from Espares which were considerabley over priced and ended up being wrong, it was a refreshing change to find white good who you and send model and serial number of my washign machine to and they responded witht eh correct parts at a half the price. Great sewrvice and highly recommended. (Stay away form espares)”

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Posted 1 day ago

“excellant and trustworthy service”

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Posted 2 days ago

“I recently Enquired about a spark igniter.for a fairly old Lamona hob. My enquiry was dealt with individually and was very helpful. The company was then able to match my request to the precise part. Very nice to get that level of service. Not at all common these days. Have not yet installed the igniter quite yet but have full confidence in the item.”

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Posted 2 days ago

“Useless! I got what I needed elaewhere.....”

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Posted 3 days ago

“Part I purchased stated it was for a Statesman Napier 2, but is far too small. Lots of hoops to jump through just to return item.”

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Posted 4 days ago

“Personnel at Whitegoods responded promptly and assisted me to identify the correct bulb for my fridge/freezer and the two bulbs I ordered arrived within the delivery window which they projected.”

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Posted 4 days ago

“Very helpful and honest. Unfortunately, they didn’t have the part in stock but still answered my question. Would definitely use this company in future”

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Posted 4 days ago

“Good service would use again”

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Posted 4 days ago

“I broke the inner glass of my oven door. To my horror the glass cost half of what the oven was worth! I shopped around and UK white goods was the quickest delivery and 2nd cheapest. The automated delivery updates were great , I knew exactly what when it was being packaged, dispatched and delivered. Arrived in one peice. Happy to have my oven back. Thankyou!”

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Posted 5 days ago

“Atrocious... I have been buying from them for several years, I'm gas engineer, proffesional who repairs cookers, so I'm an experienced buyer who buys from many suppliers and i really struggled. What they recently did to this company is just beyond acceptable for me. They disconnected all the phone lines and the only way to contact them is through email which itself is a job and half to access. On their website they mark products as in stock but they don't have any. I was lucky I screenshot-ed my order number as I didn't even received confirmation email , so otherwise I wouldn't be able to open enquiry when 2 weeks later I neither had the parts I ordered or any other kind of communication. When I finally managed to contact someone, in responding email they completely ignored my complaints regarding lack of confirmation or tracking, just generic response that product is not in stock and wait time is another 2 weeks. I waited and still nothing , another email enquiring about delays - response "sorry supplier hasn't got stock another 4 -6 weeks wait" , but guess what ? Went back on their website and those parts still show "in stock" to potential buyers !!! After those 2 weeks and 2 complaints they offered refund, which I swiftly accepted then I bought those parts directly from Simens website, delivered 2 days later.... They just lost me and any people I will ever repair cookers for as customers. Complete lack of customer service , cheap ways of saving money trying to use customers instead by implementing forums..., not even life chat , just difficult to access email, which won't help you if you don't screenshot order number Extremely disappointing”

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Posted 5 days ago

“Ordered part paidxfor part then after 7 days you came back to you have cancelled my order and refunded me quoting you couldnt locate part Wasnt to helpful waiting a week to told you couldnt tetvit..”

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Posted 5 days ago

“I received quick responses and helpful information. The part I wanted was discontinued and unavailable but happy with the service provided”

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Posted 5 days ago

“Very prompt informative reply, sadly my old fridge extinct!”

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Posted 6 days ago

“Such a nice, helpful company. Got the door handle part I needed for my Liebherr Fridge Freezer... Always positive and courteous. Thank you all.”

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Posted 6 days ago

UK Whitegoods is rated 4.4 based on 8,172 reviews