UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,175 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't fault company asked about the right part they advised and I ordered all straightforward. If I have a criticism it took days to ship and delivery took ages but in the end part was correct.”

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Posted 8 months ago

“Ordered part. Wrong part sent. E-mailed (Sunday). Received replacement part Tuesday. Thought replacement part was incorrect. E-mailed & got a prompt response explaining it was the currently supplied manufacturer's part. Fitted (needed some adaptation) & working AOK. So, although not a perfect service, the response to problems encountered was impressive. Would certainly use them again.”

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Posted 8 months ago

“Got what I ordered on time. It did the job I’m happy.”

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Posted 8 months ago

“Pros: This part literally saved me from buying a new dishwasher, so I am incredibly grateful for them to be carrying this item and for the users on the UK white goods forum who pointed to this being the solution. Cons: I opted for economy shipping, this really loved up to its name, the despatch time was so glacially slow that it must be deliberate, expect your item to be bundled into the nearest jiffy bag and rammed through your letterbox at least a week after you order it.”

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Posted 8 months ago

“Delivered on time no problems , will use again.”

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Posted 8 months ago

“friendly customer service”

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Posted 8 months ago

“Excellent delivery service. Only 4 stars as parts not fitted yet.”

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Posted 8 months ago

“Very happy with product and price compared to rivals. Delivery was 10 days later than ETA, that's why only 4 stars, but still only a small inconvenience. Got what I ordered and happy with that”

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Posted 9 months ago

“good service - shame about the courier”

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Posted 9 months ago

“Order placed, item delivered on time and did what it said on the packet.”

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Posted 9 months ago

“goods arrived safe and sound packaging in the box could be better with some bubble wrap to make it more secure”

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Posted 9 months ago

“A huge range of spares and good value for money. Not the fastest and not worth paying the extra for standard courier delivery as Royal Mail would have been just as quick. I ordered a new heating element for a washing machine - the photo showed that the thermistor was included, but in fact, it wasn't. No problem as I could reuse the old one, but slightly misleading.”

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Posted 9 months ago

“At least you had the item in stock, however it took a long time to arrive, I am sure you could do a lot quicker service , without having to pay the premium price regards keith”

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Posted 9 months ago

“Good service supplying the part needed in good condition. UK Whitegoods were able to supply a capacitor for a cooker extractor hood otherwise difficult to locate. Took a little longer to supply than hoped but appreciate that sourcing can be difficult & website does warn that lead-in times can be long. Nevertheless a good result with extractor now working well. Hopefully a durable product, but time will tell.”

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Posted 9 months ago

“Very efficient service.”

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Posted 9 months ago

“the ordered item arrived in good shape albeit a little later than expected - it was as described and is now installed and working fine - thanks I had the request for feedback based on my enquiry, this was to ask "where is my order and can you provide tracking number' I never got a reply and the item appeared one day, it was delivered but sat outside the house all night as i had no idea it was there ...”

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Posted 9 months ago

“UK Whitegoods have been more than helpful, its the delivery company that has let them down. I have not received part yet!”

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Posted 9 months ago

“Although I received the incorrect parts when I notified UK Whitegoods they immediately answered my email and sent out the correct parts together with a return posting label for the wrong parts. It was unfortunate that the incorrect parts were supplied but they rectified the error speedily and with no expense to myself.”

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Posted 9 months ago

“Your response to my enquiry was on the whole reasonably quick then it all went haywire you passed it over to the delivery firm and it took them over a week in real terms to deliver to me. It could have come from China and i would have got it sooner but taking everything in to account the overall service seemed to be adequate though not brilliant.Thank you”

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Posted 9 months ago

“Hello UKW Team, As I type, Royal Mail has informed me that my spare parts package has been cleared and is on its way to my address in Australia. From my first inquiry to now, ULW has administrated the Rosieres spare parts procurement with professional attentiveness to detail. My apprehension because of distance impeding this transaction from being successful was allayed with the high quality of communication between parties. With Kind regards, Frank Flannery”

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Posted 9 months ago

UK Whitegoods is rated 4.4 based on 8,175 reviews