UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,154 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,154 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“unfortunately you were unable to help me so my time was wasted”

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Posted 8 months ago

That's because, as we explained, we cannot source parts for the appliance that you have as the manufacturer doesn't publish info on them. So if anyone's wasted your time it's them, not us. It is in our interest to be able to find parts and supply them, we don't want to do anything but that and if we can't, we are being prevented from doing so, it's not a choice we'd make.

Posted 8 months ago

“I haven't received the item I ordered. Can you advise?”

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Posted 8 months ago

“The object ordered hasn't even arrived yet and you are asking for a review??”

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Posted 8 months ago

“The grill switch that is advertised for a range 110 cooker , which I made payment for . However Was not in stock and I was refunded. I had an email to say the company had not sold a switch like that in five years. Why advertise this product.”

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Posted 8 months ago

That's because people order parts as they are needed, but many thousands are not ordered on a regular basis.

Posted 8 months ago

“Very disappointed. Website CLEARLY showed a picture of the item I wanted but they delivered a newer model and said it was no longer available. HOWVEVER, to even use the new part, we had to buy FURTHER parts to make it fit! Then got told it was our fault and we had to pay to return it ourselves. Would definitely NOT recommend at all”

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Posted 8 months ago

Oh, you mean the HUGE big notice on the part in bright red that says: +++Read These Notes+++ Which you clearly didn't!! Because if you had read them you would have known full well that you needed the extra part and that the type you wanted was obsolete, as was stated in images and the text! I don't think that anyone could have made it any clearer i advance but if you were unsure you could have asked before buying and, you didn't do that either.

Posted 8 months ago

“I still have not received the item I have paid for therefore I will be contacting PayPal for a refund Regards E J Roberts”

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Posted 8 months ago

“Ordered item,haven’t received it for 2 weeks,I contacted company,said it’s been lost. So was promised replacement,but haven’t heard any update about it.”

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Posted 8 months ago

“Delivery expected between 11th and 20th July ... not arrived as of 23rd and no communication regarding the delay. Ordered from this company because previous parts & experience was superb ... nor sure I'll be doing so again!!!”

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Posted 8 months ago

“Absurdly useless,takes ages to dispatch order and then it's by evri. Stillwaiting after 3 weeks.”

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Posted 8 months ago

“I read all the terrible reviews and decided to take a chance....I wish I hadn't bothered, over two weeks later and my part still hasn't arrived - never again”

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Posted 8 months ago

As we informed you, the package went missing and a replacement sent as soon as we were notified.

Posted 8 months ago

“Item not received item after 23 days. No communication and I can't open a support ticket as the site won't send a reset password email. They're very happy to take my money though.”

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Posted 8 months ago

“Item not concreat like advertised it was cement and was broken upon divery”

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Posted 9 months ago

“Appalled, all item not available.”

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Posted 9 months ago

“Gave information from Elba Cooker Plate to get replacement element.Request was unsucccessful.”

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Posted 9 months ago

“Do not use this site. Ordered a thermostat for my oven, found that was not the problem. Returned the item to be told it had been fitted therefor could not re-sell, do I want them to dispose of it or send it back to me at a charge of £5!! There is nothing wrong with the part, what proof do I have they will not re-sell? Go to estates where I usually go but did not have the part this time.”

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Posted 9 months ago

The thermostat was returned in a clearly used condition, the phial all mangled up so it cannot be resold as new as it has been fitted and used and that is clearly evident to anyone. Obviously whoever was repairing the appliance has incorrectly diagnosed the problem and you should really take that up with them but we cannot resell that part.

Posted 9 months ago

“I enquired about a dishwasher pump but never got a reply. A competitor supplied a pump promptly and at a good price.”

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Posted 9 months ago

“Very disappointed - the part that I ordered did not fit my appliance despite my entering the fridge model number when ordering. Eventually went to another supplier. Will think twice about using UK Whitegoods in future.”

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Posted 9 months ago

It was correct for the model number we corrected, you gave us an incorrect one initially but did say you should check it.

Posted 9 months ago

“Latest order only included one of the cooker elements ordered. Disappointing.”

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Posted 9 months ago

“I reported an issue with a part that I had purchased and was told that it was all my fault that it had broken, I won’t be using you again.”

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Posted 9 months ago

“Not received order after two bad service need cancel order have money refunded thank you will not use u again”

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Posted 9 months ago

UK Whitegoods is rated 4.4 based on 8,154 reviews