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UK Whitegoods Reviews

4.4 Rating 8,152 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

4.4

Based on 8,152 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

UK Whitegoods 5 star review on 3rd January 2024

UK Whitegoods 5 star review on 29th October 2023

UK Whitegoods 1 star review on 27th October 2023

Verified Customer

UK Whitegoods 5 star review on 21st September 2023

UK Whitegoods 5 star review on 14th August 2023

Verified Customer

UK Whitegoods 5 star review on 8th August 2023

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually a very good experience, however on this occasion I asked a question about a washing machine motor hoping for identification of a replacement. The answer was for a completely different motor, other websites showed my motor and the one suggested on this website. When I questioned this website's response I was basically told that's it. Result= scrapped washing machine.”

Posted 9 months ago

“The oven element replacement worked great, however, it was lucky that it was still in one piece after being delivered by Evri delivery service. The parcel looked like it had been stamped on during transit, and there was no additional protective packaging around the part to prevent it being damaged, the connectors were both poking right through the cardboard box. Maybe a different delivery service should be considered in the future.”

Posted 9 months ago

“Took nearly two weeks to come and had to contact customer service as I heard nothing. They were very prompt in replying to me which was good and was sent shortly after. I paid for it to be tracked but never received any tracking details and it just turned up at the door”

Posted 9 months ago

“I ordered 2 hood filters, one was delivered, still chasing the second one for 2 weeks now, I received a Royal Mail tracking reference, which didn't work and said we will notify you when we are going to deliver, I had to chase uk whitegoods for my order, I asked for a refund for the”

Posted 9 months ago

“I was trying to get information on the clips for a Elica cooker hood, I have managed to get them sent to me by phone in the past, but this time I was told only on line. The technical department tried to help as there were no photos on line of the part, I wanted a right hand clip but I was told they didn't do right and left hand clips , which they actually do as I eventually found them after 3 days of searching and emails.”

Posted 9 months ago

“They sent the correct plastic part of the fridge shelf but I didn't realise the glass part was separate and I had thrown it away with the broken plastic part. The two parts appeared to be fixed. As I had written to Whitegoods, as suggested, to ask about the part I think you could have alerted me to the fact that only the plastic part would be sent.”

Posted 10 months ago

“swift response to first enquiry but sine then all e mail directly to same address undelivered. Quite frustrating. I will need to go back to the original web site and request I suppose”

Posted 10 months ago

“My initial enquiry was answered very quickly and efficiently. I placed my order within hours of the reply but have been disappointed with the post-order efficiency. I was told that my order would be delivered by 10 May but I am still waiting for delivery on 16 May. I do now have a tracking number albeit I had to chase for this, and I hope to get delivery within the next few days.”

Posted 11 months ago

“Disappointed that I had to contact UK Whitegoods to find out why my order had not arrived within the expected two week timescale (advertised as usually within 3-9 days...) only to be told it was not a stocked part and had to be ordered from elsewhere first. UKW should have provided that information at the point of ordering to be honest, it shouldn't take customers chasing to find out. Good price and item, useful forum for advice, ordering process was easy enough and the website wasn't difficult to use.”

Posted 11 months ago

“I have not received my goods yet delivery was quoted between 1st to 9th May”

Posted 11 months ago

“Part never shipped after two weeks. UK whitegoods didnt contact me to explain why parts did not ship. Upon contacting UK Whitegoods over e-mail the rep was friendly and explained the parts listed in stock were actually not actually in stock in their local warehouse. I appreciated their honesty but wished they contacted me sooner and updated their webpage. A full refund was issued.”

Posted 11 months ago

“It was very late. Packaging was half open, but the plate was safe. Thank you”

Posted 11 months ago

“Part still not received”

Posted 11 months ago

“Cannot review it because despite paying for it two weeks ago,,it's till has not arrived”

Posted 11 months ago

“The reply to my query was very swift but I still don't have the goods I ordered.”

Posted 11 months ago

“Helpful and prompt staff with my query but all seems to be online. Ordered and paid for goods but nothing other than invoice etc received. Had to chase after two weeks to be informed that there was a delay in manufacturing and therefore the reason why I heard nothing! It would be more customer friendly if I didn’t have to chase and had received a notice of the delay. Otherwise I have no complaints so far as nothing received yet.”

Posted 11 months ago

“Not had an answer and nothing in spam.”

Posted 11 months ago

“Made an enquiry and then ordered but as the item may not arrive until August 20th. No further comment”

Posted 11 months ago

“Unfortunately, couldn't help find the parts.”

Posted 1 year ago

“I was very pleased that I was able to order the part I required for my washing machine, as this was not available in the usual retail outlets. Unfortunately however, I am still awaiting delivery, after my order was placed over 2 weeks ago!”

Posted 1 year ago

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UK Whitegoods is rated 4.4 based on 8,152 reviews