UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,172 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,172 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent an e-mail to you asking if you could supply me with a spare part. The only reply that I have had is your request for a review of your service. You can probably guess what my opinion is without me putting it in words.”

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Posted 3 months ago

“My request has not been answered. I have not received any reply.”

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Posted 3 months ago

Check spam mail please, we ALWAYS reply

Posted 2 months ago

“I paid for something you couldn’t deliver. You took my payment asap. But didn’t reimburse me until days later”

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Posted 3 months ago

We can't speed up the banks, try as we might, we just can't make them go faster.

Posted 3 months ago

Yes, once we found it it was made obsolete, until then we didn't know that

Posted 2 months ago

“I ordered some time ago and haven't received the goods yet, so what do you expect me to say....”

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Posted 4 months ago

“After 2 months I'm still waiting for the part to arrive.”

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Posted 4 months ago

“Rubbish 3 weeks delivery”

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Posted 4 months ago

“you have not sent the item yet?”

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Posted 4 months ago

“1 star for quick negative answer. Thanks”

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Posted 4 months ago

And we give you zero points for your non-review! Sadly, you'll have to now pootle off and leave Miele a review who your problem really is with, not us. But sure, you blame other people with absolutely no justification for it.

Posted 4 months ago

“Part has not been sent. Told us was damaged and awaiting another part which has still not arrrived after 4 weeks”

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Posted 4 months ago

“15 days I've been waiting for my item and still not arrived. I stay in Aberdeen and the part coming from Kilmarnock I think. Very poor delivery time.”

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Posted 5 months ago

“Parts still havent arrived”

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Posted 5 months ago

“I am still waiting for an answer about my order for another shelf for my oven. They said it was due 2 days ago. When I messaged today I was sent this review request rather than an eta!!!!!!!!!!!!”

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Posted 5 months ago

“No reply to email, enquiring where my product is that I ordered 2 weeks ago”

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Posted 5 months ago

“Raised a product query and never received a response. Checked all folders including spam filter and nothing .”

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Posted 5 months ago

There was a response sent within thre eminutes, you may have to contact your email provider, it was: 23/10/2023 11:18 Sure, that's this one: https://shop.ukwhitegoods.co.uk/cs146-cooker-hotplate-grill-regulator

Posted 5 months ago

“Never received the items or any information regarding my order being dispatched etc. Contacted Uk Whitegoods and was told that it had not been dispatched yet after 7 days. I requested a refund! Disappointed”

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Posted 5 months ago

Due to transport delays caused by weather conditions that sadly we do not have omnipotent powers to control.

Posted 5 months ago

“Charging 8.99 for delivery that takes a week and a half to be honest is a joke I will not be using you again”

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Posted 5 months ago

For special order parts listed as taking that long ordered on the cheapest, slowest service possible.

Posted 5 months ago

“doesn't reply to emails”

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Posted 5 months ago

And yet, all your emails were indeed answered, please check spam folders.

Posted 5 months ago

“Ordered a replacement metal filter for my cooker hood. item arrived dented and twisted. Packaging was insufficient. Emailed company on several occasions and a week later still no response. Tried phoning and message says to email. I have also checked my spam folder too. A replacement or better still a refund would be most appreciated.”

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Posted 5 months ago

You have been responded to several times: 27/10/2023 14:09 31/10/2023 11:42 01/11/2023 10:46 Please check your spam or contact AOL, your provider.

Posted 5 months ago

“No response to enquiry, no acknowledgment of email.”

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Posted 5 months ago

We did actually send you a response and sadly the item you are looking for is not available.

Posted 5 months ago

“I needed a replacement oven glass for my Britannia (ILVE) Range cooker (which is now old). I gave UKW all the information it requested i.e model & serial no etc. I also sent photos. UKW identified the required part and recommended it. I paid in advance in May 2023. The part was delivered in October. It is clearly the wrong part i.e. not for this model. I explained this carefully in writing and with photos. UKW then wrote that a) it did not understand b) that there was only one part available c) the available part MUST be the right part. That was all nonsense/untrue. I found an alternative supplier. I am shocked by the firm's instant denials and callous indifference to (1) the facts and (2) the inconvenience caused i.e 5mths delay, aggravation and cost of return carriage.”

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Posted 5 months ago

The reply from our side was: No problem, and I saw your "review", thanks for that, I'll keep that in mind given you can't tell me from a blowout what part you need. So goodness knows who your "other supplier" is that can produce this mythical part that you have failed to identify. As I have said, that is the only panel for that cooker in that colour and the part you seem to want you can't buy as a separate part. You asked for an outer door panel, it was a factory order as I told you and took a time to come, as I told you. What you're holding us accountable for is what would appear to be your failure to identify the item required or, an inability to replace the part. I am more than happy to try to help you as I have done, at length across several emails but, to date, you've failed to answer the simple question of what part it is you need from the diagram I sent. Even though that is a factory part that is not returnable we have chosen to accept it and refund you, assuming it is as supplied so I cannot understand your attitude when I've done all I could to help you.

Posted 5 months ago

UK Whitegoods is rated 4.4 based on 8,172 reviews