Scout Store Reviews

4.30 Rating 906 Reviews
Happiness Grade

Scout Store have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.


Price - Excellent

Industry Average
Bought a cubs Poncho for my grandson. Great product at a good price. Easy to order. Promptly dispatched and arrived within 48 hours.
- Bruce Lee
very good selection of items excellent price and delivered in good time
Very convenience to make a purchase with a special price,that 's great my belonging wool scout scarf.Thank you so much.

Delivery - Fast

Industry Average
I placed an order and i recived the item within 2 days. Hassle free and super fast delivery. 👍
- Steven Jones
The order arrived quick as per delivery terms and the leaflet is good quality material.
- Anonymous
great service, speedy delivery
- Anonymous

Returns Process - Difficult

Industry Average
I ordered a small and received a large, and no clear instructions on returns.
- Ben Anderson

Refunds - Difficult

Industry Average
I ordered badges a few days before presentation event, unfortunately some of the badges I received were not the ones I ordered. I had to reorder on a next day delivery at additional cost but was assured I would get a refund on postage costs, but yet again 1 of the badges I received was not what was ordered. Better checks need to be done against orders before sending out.
- Pauline masters
Not impressed scout shop! And original order for light weight short sleeve blouse was promised and then we had to chase it up only to be told it wouldn't be fulfilled and we would be refunded.
- C Hinton
Although the order arrived promptly, one of the items was not the size stated on the packaging. The items have to be returned for refund. I also found the cost to be much higher than a local uniform stockist.
- Anna Poole
Industry Average
Very prompt service and pleased with product.
- Anonymous
Fantastic service as always would definitely recommend this shop and service to others.
- claire fernie
Very easy, quick service, thank you.
- Anonymous