Shoon Reviews

Name: Shoon
Address: Mendip Court, Bath Road, Wells
Rating: 4.12

4.1 Rating 633 Reviews

78 %

of reviewers recommend Shoon

4.1

Based on 633 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

01749 681664

Email:

customerservice@shoon.com

Location:

Mendip Court, Bath Road
Wells
BA5 3DG

Write Your review

Tell us how Shoon made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shoon 5 star review on 26th January 2017

Susan Ritson

Shoon 5 star review on 12th January 2017

Roy Stephenson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and lovely comfortable boots”

Helpful Report

Posted 5 years ago

“Always getting the quality advertised, very pleased with the products.”

Helpful Report

Posted 5 years ago

“Wrong order, terrible customer service Would not recommend.”

Helpful Report

Posted 5 years ago

“Shoes good value for sale price, fun colours and fitted well”

Helpful Report

Posted 5 years ago

“Lovely quality ankle boots, well packaged and promptly delivered.”

Helpful Report

Posted 5 years ago

“I have been chasing my order for 16 days, i was told they got lost then they were resending, no contact what so ever, i rang everyday for 5 days to be told they had been sent out express, day 16 no shoes and told i would be given a refund as they are now out of stock. Terrible customer service.”

Helpful Report

Posted 5 years ago

“Terrible, two and a half weeks after ordering, not being able to speak to customer services on many occasions, promised call back that didn’t happen, I was eventually told I wouldn’t be receiving my order and it now out of stock! Would never use again!”

Helpful Report

Posted 5 years ago

“This was my first order with Shoon and would not hesitate to order from them again. My order arrived well packed and quick and the boots were Fabulous really pleased and would highly recommend. Thank you Shoon”

Helpful Report

Posted 5 years ago

“I received 3 emails telling me my shoes were on the way,they were being delivered in 3 separate parcels,each had their own order number.I received 2 of the packages but the third one has not arrived.I rang Shoon on Monday 10th December to say one of the parcels had not arrived. The person I spoke to said she would look into it and get back to me, as yet Ihave not heard anything ,today is Thursday 13 th December . I thought I would have heard something by now ,so no very happy with the service .”

Helpful Report

Posted 5 years ago

“I love shopping at Shoon online. The website is really nicely designed and the selection always has something a bit different.”

Helpful Report

Posted 5 years ago

“Not received anything and it’s been nearly 10 days. No contact to confirm delivery.”

Helpful Report

Posted 5 years ago

“Easy ordering. Very quick delivery.”

Helpful Report

Posted 5 years ago

“After looking for information on shoe size and fitting - there was very little to go on- I opted for a pair of boots - Marcia Grey suede fur trim sporty ankle boot in the sale at £56 size 41, which I believed to be a uk 7.5. They were like size 9's, very wide fitting and much too long for my foot. I returned them at my own expense, and am still waiting for a refund 11 days later. I thought of buying them in a smaller size, but Shoon has put the price back up to £90, which I think is scandalous. The only reason I ordered online is because our local Shoon closed some time ago. This service is now slow and ineffectual and not a patch on the service offered by Shoon before they were taken over. They are now losing a once loyal customer.”

Helpful Report

Posted 5 years ago

“Very good service and great value for money”

Helpful Report

Posted 5 years ago

“Boots came in a matter of days. Excellent condition very pleased. I'm sure my girlfriend will love them.”

Helpful Report

Posted 5 years ago

“Boots arrived very promptly!”

Helpful Report

Posted 5 years ago

“I have had to send one purchase back due to a lumpy insole in one boot. i would very much like a replacement having sourced this boot after much searching...”

Helpful Report

Posted 5 years ago

“Hi, when placing my order I ordered size 45 when they arrived the shoes were size 41. I sent the shoes back for you to rectify your mistake and have heard nothing since. If that’s running a business well then good luck to you. Still awaiting a reply. So now you send me a refund. What I wanted was a pair of shoes. Must be too difficult for work out that if someone orders size 45 and pays for them that’s what they want.”

Helpful Report

Posted 5 years ago

“Found website rather slow. Had to ring up twice to find out what had happened to the shoes. Discovered they had been 'lost'. Still uncertain where and by whom. Was sent another pair. Girls helpful when I rang. Do feel your shoes are expensive. Not sure I would use you again.”

Helpful Report

Posted 5 years ago

“Excellent delivery service and boots are wonderful.”

Helpful Report

Posted 5 years ago

Shoon is rated 4.1 based on 633 reviews