2.18 Rating 55 Reviews
31% of reviewers recommend
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
average delivery time
Within 5 Days
on-time delivery
Greater than 77%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Telephone, Email, Live Chat
"great products great prices great delivery service definitely addictive site. All my friends are now using it"
Posted 1 year ago
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"Didn't receive the item I ordered after many attempts to contact I received no reply. I eventually got my money back via a PayPal dispute but shouldn't of gone that far."
Posted 1 year ago
"do not shop with this company if you have any sense,they take ages to respond to you and they do not refund your money!!!!!!!! KEEP AWAY"
Posted 1 year ago
"Worst customer service experience. staff is rude, unhelpful and promise phone calls back that never actually happen. Avoid at all costs."
Posted 1 year ago
"I bought an ugg by the first time on Shoeaholics and works very well. Unfortunatelly, when I bought my second ugg it did not fit mecand I've decided to sent it back following the Refund Policy! It was sent through Royal Mail in 03.01.18 and no one answer my questions through email and the customer telephone number is saying tha The Office is "Closed" in the during a regular week work day!"
Posted 1 year ago
"I would give them zero if I could Ordered 2 pairs of shoes in November, recieved one and returned as wrong size. Since then I have been chasing for a refund or just to get the shoes. Have achieved Nothing at all despite hours waiting on hold. Truly awful experience and I never write to complain"
Posted 1 year ago
"I got my order the next day, had to return it as the fit was wrong on 29 Oct.. 6 weeks later and I've still not received a refund. The customer phone line didn't work, emails take up to a week to answer. I finally reached someone by phone 24 Nov. who confirmed they would process the refund and take 3 - 5 days to appear on my statement. It's now the 7th of December and still waiting.... The customer service is appalling and I certainly won't order from them again."
Posted 1 year ago
"Bargain boots and speedy delivery. Only their systems and communications are lagging."
Posted 1 year ago
"I strongly suggest people who are not in UK do not use this website. The size of their shoes varies a lot. You have to try the shoes on to check whether they fit your feet. Like me, I bought three pairs of the same size but they were all different. When you returned the shoes, in my case, they rejected your returned parcel. Then, every service stuff asked you to repeatedly explain your case again and again and then disappeared! Never try it again!"
Posted 1 year ago
"If you love shoes this is the site for you always fabulous shoes at very good prices"
Posted 1 year ago
"They are big frauds - do not buy anything from them! I never received my product and never received any refund either. I contacted them numerous times but they never reply. This company does not even deserve one star rating. It's a shame to Kurt Geiger that they own and manage this shop. Brings a shame to Kurt Geiger shops which I normally like. I used to be a regular customer but now even Kurt Geiger will lose me as a customer because of Shoeaholics!! There is NO customer service whatsoever. Do NOT buy from them, they will steal your money and not send you the goods. I will be forwarding on my case to the Ombudsman office and also to the small claims court for settlement. Do yourselves a favour and stay away from this company! I wished I had received this advice before."
Posted 1 year ago
"My orders always arrive promptly, well packaged and in perfect condition"
Posted 2 years ago
"Good prices"
Posted 2 years ago
"Everything is as expected, sizes, description and value for money, great service too, quick and easy, with free returns labels within package, although never had to use"
Posted 2 years ago
"You often assume discount sites will have nothing in your size, even if you find something you like the look of. Shoeaholics have a great range and lots of sizes and super fast delivery. Perfect!"
Posted 2 years ago is rated 2.18 based on 55 reviews