Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,231 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,231 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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294

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mediocre, but ok”

Helpful Report

Posted 1 year ago

Hello Sophie, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, John

Posted 1 year ago

“The drivers have been the saving grace of shiply. The shiply service itself leaves a lot to be desired of. They lock you out from posting package weights and dimensions to prevent people from going around them, their algorithm thinks it's a phone number. This has caused a lot of communication errors with the drivers. I have contacted shiply twice about this issue and twice I have received an arrogant reply about following the community guidelines. Since they won't even recognize this key issue I will be looking elsewhere in the future.”

Helpful Report

Posted 1 year ago

Hello Mike, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, John

Posted 1 year ago

“Experiences have been a bit hit and miss. Cost is pretty competitive but coordination with shippers is solely through the Shipley message system which is not the best. You need to be careful to see if the shipper wants cash on delivery or whether they request separate payment. Once we were asked for both!! Care of furniture in transit is not equivalent to removalists so make sure you or the sender wraps it well.”

Helpful Report

Posted 1 year ago

Hello, We appreciate your feedback. Thank you for using Shiply. We hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“Just getting to use it. Like the concept”

Helpful Report

Posted 1 year ago

Hi, Glad to hear that you had a good experience. We hope you'll use Shiply again soon! Kind Regards, John

Posted 1 year ago

“The carrier was great (Brandon @ Freight Dogs). Shiply the company was not very helpful, as a first time shipper, they along with their website provided confusing and conflicting information. Luckily the actual shipping company was great.”

Helpful Report

Posted 1 year ago

Hi Jeff, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. Kind Regards, John

Posted 1 year ago

“Shiply helps us get many quotes related to transportation. Once a quote is selected with paid deposit, Shiply doesn't diligently follow up on its progress - instead we've to work hard get things moving. We selected one service provider - who didn't even communicate for a week. Shiply helped us move to another transporter. This time things moved better and transaction has been completed. Overall it took 20 days to get the vehicle t destination. Not a great experience, but still a workable service.”

Helpful Report

Posted 1 year ago

Hi Venkat, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. Kind Regards, Anne

Posted 1 year ago

“Regretfully my bed and Mattress delivery to my new home was delayed by 24 hrs due to sickness This resulted in an uncomfortable night without a bed! Other than that the s were service and communication was good”

Helpful Report

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Steve

Posted 1 year ago

“Charged extra out of country fee that was an added cost!”

Helpful Report

Posted 1 year ago

“Se podria mejorar el diseño web, y los costos, me parecen algo elevados”

Helpful Report

Posted 1 year ago

“Cuando ya he aceptado un presupuesto siguen enviando otras ofertas. Eso deberían de corregirlo, evitaría pérdida de tiempo a mí y a los proveedores que siguen mandando presupuestos”

Helpful Report

Posted 1 year ago

“The system can be improved, most people submitting quotes didn't seem to know the dates being requested, I found myself having to answer the same questions that were part of the RFQ. Also, accepting a quote doesn't guarantee a provider can obtain a driver in time, yet you've already paid Shiply by the time you find that out. Shiply charges a considerable fee for this service, debatable if it's worth it.”

Helpful Report

Posted 1 year ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at 020 3137 2454 or support@shiply.com. Kind Regards, John

Posted 1 year ago

“Need some work on providing customer service support. Talking to an actual human is impossible!”

Helpful Report

Posted 1 year ago

Hi Eric, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“I liked the process with Shiply however working with BAH Logistics was FAR from professional (they had high ratings). AFTER I chose them and paid the deposit they increased my price 40% and at that time it was too late for me to pick another provider as i was moving the next day. After those shenanigans they kept delaying the delivery. it went from Sunday, to Monday to Tuesday and then finally late Wednesday i got my car. The car has burnt orange leather interior and the driver left black greasy hand marks all on the driver door, the interior roof and hand prints all along the outside driver door and roof.”

Helpful Report

Posted 1 year ago

Hi Shanie, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Steve

Posted 1 year ago

“John my delivery man was spot on excellent job .very happy. thanks again”

Helpful Report

Posted 1 year ago

Hi, Glad to hear that you had a good experience. We hope you'll use Shiply again soon! Kind Regards, Anne

Posted 1 year ago

“They’ll tell you what they want you to hear so they can lock you in. Then they do what they want to get the shipment completed with all disregard to your needs. Shipment was completed in the allotted time, but was way more painful for me than I was informed it would be.”

Helpful Report

Posted 1 year ago

Hi Darrin, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. Kind Regards, Anne

Posted 1 year ago

“Positive: Vehicle arrived on time! Negative: lack of communication. I had to reach out several times to get an update. I later learned that the vehicle had been outsourced to a different vendor, and hence the lack of communication.”

Helpful Report

Posted 1 year ago

“In the end I found a perfect transport for my car but I am still waiting for the prepayment I did for a transport that did not happen. 97 Euros is a lot of money.”

Helpful Report

Posted 1 year ago

Hi Lisa, Glad to hear the situation was resolved and your delivery was prompt and on time. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“My experience working with Shiply hinged on the experience with the vendor. In my case the vendor was excellent, however, this is not guaranteed. The portal is not easy to navigate and the is little direction regarding the details necessary to have a mutual agreement with the provider. A customer using the site can not take anything for granted and assume that services provided by "standard" companies are being offered, because on this site there are few standards. It is a place they provide a match and take a fee. Customer service from the vendor, Ryan was excellent, not from Shiply”

Helpful Report

Posted 1 year ago

Hello Laura, We appreciate your review. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

“Het zijn oplichter me tracking werkt niet besteling betaald nooit gekregen schaffer zovel 2000 326s me tracking was 777279409296”

Helpful Report

Posted 1 year ago

“Interesting service model . . . Not terribly well explained, or clear, but we eventually got through it.”

Helpful Report

Posted 1 year ago

Hi, We appreciate your review. Thank you for using Shiply, we hope that you will use us again soon. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 41,231 reviews