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Shiply Reviews

4.5 Rating 41,268 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

4.5

Based on 41,268 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 15th April 2024

Shiply 5 star review on 13th April 2024

Shiply 5 star review on 10th April 2024

298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 person for a real heavy sofa to be transported. An information about the arrival was promissed for 2 days before the job starts. I was informed on 8 am that 2 guys will come at 11 am. The two guys did´t speak German or English. So conversation was very difficult. We were in a bad hurry on this day! Result: we saw the big damage in the staircase some days later! I called the organising employee and she refused any responsibility in this case. It would have been better to take a more expensive company because to repair the damage now is a more expensive adventure than asking somebody more professional from beginning. I would advice people in my situation to refrain from taking this company. This is my experience with Shiply. Never again.”

Posted 1 month ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 month ago

“I was quoted a price and I paid a deposit on that price. I was then contacted by someone quoting a different price. Then today a larger price. What kind of scam is this.”

Posted 2 months ago

Hi Jolena, We're sorry to hear about your experience. At Shiply, we strive to ensure transparency and reliability in quoting. It sounds like there might have been some miscommunication or misunderstanding with the transport provider. We take these matters seriously and would like to investigate further to ensure the integrity of our platform. Please get in touch with our support team at support@shiply.com with the details of your situation, including the quotes you received and any other relevant information. We'll do our best to assist you and resolve the issue promptly. Thank you for bringing this to our attention. Kind Regards, Anne

Posted 1 month ago

“Accepted a bid for $275. Shiply took out their fee. then the logistics company took out their fee and i was left to pay the actual shipper $450. So my $275 bid acceptance cost over $600. Been promised a refund of $200 for over a week and nothing. I have shipped alot of vehicles over the years and this has by far been the worst...”

Posted 2 months ago

Hi Eric, We understand your frustration and apologise for any confusion regarding the pricing process. It's important to note that Shiply requires a deposit, but we encourage all users to agree on the final price with their chosen transport provider before accepting a bid. If you're not satisfied with the final price or service provided, we encourage you to leave a review for your transport provider. Additionally, please don't hesitate to contact our support team at support@shiply.com if you need any assistance or have further questions. We're here to help resolve any issues you may encounter. Kind Regards, Megan

Posted 2 months ago

“Said the shipping price would be such and such, when driver pulls up to my house he wants $25.00 more. That's the no surprise that you get.”

Posted 2 months ago

Hi Duffy, I'm sorry to hear about this issue. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 2 months ago

“The customer service is terrible! I had a shipping company fail to keep their pick-up and when I reached out to Shiply for help all I got was them canceling that order and reposting! When I tried to get to talk to a person and have them explain where my deposit was I could NOT get a person to actually call me!”

Posted 2 months ago

Hi Kurt, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please note that we do not offer phone support at this time. However, our customer support team is available via email at support@shiply.com. If you have any questions or concerns regarding your deposit or any other matter, please email us, and we will promptly assist you. Thank you for being so understanding, and we appreciate the opportunity to address your concerns. Kind Regards, Steve

Posted 2 months ago

“Robbery ! I am cancelling now immediately and i request my money back , thr deposit that i was asked to pay in advance ! It is real robbrry ! They do not provide any Service, you have to do all by yourself including carrying everything. But pay more than 1 thousand for Air fright which costs 300 in that case !”

Posted 2 months ago

Hi Amy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. It's important to confirm all details with your chosen transport provider before accepting a bid to ensure that expectations are met. If you have any further questions or require assistance with cancelling your booking and requesting a refund, please get in touch with our support team at support@shiply.com, and we will assist you promptly. Kind Regards, Anne

Posted 2 months ago

“They hide the shipping companies identity, good luck with verifying if it is valid and/or has a good score business before you accept the bid. On top of that, some of the bidders post loads on board even without your consent, making it really hard to find a driver.”

Posted 2 months ago

Hi, Thank you for sharing your concerns with us. We understand the importance of transparency and trust when it comes to selecting a shipping provider on our platform. To address your issue with the visibility of shipping company identities, we strive to ensure that all transport providers on Shiply maintain high standards of service. While we cannot disclose specific company identities before accepting bids, we do provide detailed profiles, including feedback and ratings, to help you make informed decisions. Regarding the unauthorized posting of loads on board, we take such matters seriously and encourage you to report any instances of this nature to our support team at support@shiply.com. We will investigate the issue and take appropriate action to prevent recurrence. Thank you for bringing these concerns to our attention. Your feedback helps us improve our platform and ensure a better experience for all our users. Kind Regards, Steve

Posted 2 months ago

“I gave the driver the address for a large parking lot near my house where I’ve had other cars delivered. Instead he parks in the right hand lane of a busy road across where the large parking lot was. This is not only unacceptable but dangerous as well. Never again with this company.”

Posted 2 months ago

Hi Tony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 months ago

“Let seller they were collecting from down on several occasions. Have lost important purchase due to their unreliability. Would not use again or recommend”

Posted 2 months ago

Hi Ian, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 2 months ago

“It’s a fraud company please don’t trust them I having fraud from them”

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you believe you've been a victim of fraud, it's important to take immediate action. You should contact your bank or financial institution to report the fraudulent activity and dispute any unauthorised charges. Additionally, you can report the issue to the appropriate authorities, such as the police or relevant consumer protection agencies. If you have any further questions or need assistance, please feel free to reach out to our support team at support@shiply.com. We take reports of fraud very seriously and will do our best to assist you. Kind Regards, Megan

Posted 2 months ago

“My courier lost part of the piece of furniture they delivered to us. They made no effort whatsoever to investigate what happened with the item. We now have paid a fortune in the delivery for an incomplete piece of furniture. A few phone calls on their side would have been sorted the problem. Our shelf is now with another person who was delivered on the same date. It's frustrating, disappointing and outrageous.”

Posted 2 months ago

Hi Elisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“I was treated very bad with no communication when I was writing them then they pop up out the blue in the morning saying they are there”

Posted 2 months ago

Hi Mr. Hall, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 months ago

“This Company is a Fraud and their are all Thieves. My advice to the general public do not use them. I still await my the vehicle or refund to date.”

Posted 2 months ago

Hi Ernest, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“I have tried to use you for the first time. What a waste of time. Inundated with emails from chancers trying it on with cowboy rates. Asking me for the weight of my sofa and the dimensions of a double mattress. All I wanted was a man in a van and all I got was a headache, a load of stress but thankfully the sensible conclusion that I would be much better off hiring my own van. Can’t believe your quality ratings for one second - everyone thus far I have communicated with has just tried to shaft me. No thank you - I will never try to use you again”

Posted 2 months ago

Hi, We're sorry to hear about your experience. Shiply aims to provide a platform where customers can find reliable transport providers for their needs. We apologise if you encountered difficulties during your first attempt to use our service. We understand that receiving multiple emails from transport providers can be overwhelming, and we appreciate your feedback on this matter. The information requested by transport providers, such as the weight of your sofa and the dimensions of a double mattress, is often necessary for them to provide accurate quotes and ensure they have the appropriate equipment for the job. However, we understand that this may have added to your frustration. We take the quality and reliability of our transport providers seriously, and we strive to maintain high standards on our platform. If you ever decide to give Shiply another try in the future, please feel free to reach out to our support team at support@shiply.com for assistance. We're here to help ensure you have a better experience next time. Kind Regards, John

Posted 2 months ago

“Here's an expression I hate..... " SERIOUSLY !!! " 54 emails.... not to mention the phone calls, all with "potential spam" display on caller ID. Remove me from your emails I wouldn't do business with any of these companies if they work with you.”

Posted 2 months ago

Hi Edward, We apologise for the inconvenience caused by the overwhelming number of emails you received. Your feedback is valuable to us, and we understand your frustration with the volume of communication. You can update your email preferences to reduce the frequency of emails or opt-out entirely. If you need assistance with this, please reach out to our support team at support@shiply.com, and they'll ensure that your email preferences are updated immediately to prevent any further unwanted emails from reaching you. Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter. Kind Regards, John

Posted 2 months ago

“I am sending something to an eBay customer I sold something to, they arrange collection through this service. They emailed me asking to confirm the collection address. I cannot confirm the collection address without signing up, I can't just respond via email. So, I have to sign up annoying but fine. However, I can't sign up unless I want to send something. So, I have to fill in a lot of fake information about a product that doesn't exist to get signed up to respond to what should have been a simple click of a yes button to confirm. Why not just have a button on the email that says confirm?”

Posted 2 months ago

Hi George, It sounds like you're experiencing some frustration with the process of confirming the collection address for an item you sold on eBay. We apologise for any inconvenience this has caused you. You don't need to sign up to confirm the collection address. Simply email us at support@shiply.com with the details, and we'll take care of it for you. If you have any further questions or need assistance, please feel free to contact us anytime. Kind Regards, Megan

Posted 2 months ago

“The transport providers I’ve had have been excellent. They, and myself have excellent feedback. Yet people I have never had contact with are able to, and have, left me negative reviews which makes a mockery of Shipley’s feedback. Bottom line, they don’t care enough to even look into this but keep taking their cut. I am fed up with “computer says ‘no’” response. Shame.”

Posted 2 months ago

Hi Eddie, I understand your frustration with the negative reviews on Shiply. If you believe there has been an error in the reviews and wish to have them corrected, please get in touch with our support team at support@shiply.com. They will assist you in addressing this matter. Thanks for your understanding. Kind Regards, Anne

Posted 2 months ago

“Both vehicles were stolen. Filed with the police, told Shiply and they basically said, "Whelp, you picked the shipper--not our fault--can't help you! You are ON YOUR OWN." Shiply keeps the deposit and there is nothing they provide in the way of subrogation - they didn't even send me a Bill of LAding or Contract info with their agent. Beware!”

Posted 2 months ago

Hi James, I'm sorry to hear about your unfortunate experience. If your vehicles were stolen during transport, that is indeed a serious matter. While Shiply provides a platform for users to connect with transport providers, it's important to note that Shiply itself does not handle transportation but facilitates the connection between users and providers. If you haven't already, you may want to consult with legal counsel to explore options for recovering any losses. For matters related to the deposit or any disputes, please get in touch with our support team at support@shiply.com with detailed information about your case. They will be able to provide guidance and assistance based on the specific circumstances. I hope you find a resolution to your situation, and I appreciate your understanding of the limitations of Shiply's role in such incidents. Kind Regards, Megan

Posted 2 months ago

“The telephone is always 'engaged'. Live chat does not connect. They do not respond to emails after the first reply. They hold credit card information when their FAQ section states "Shiply holds only minimal personal information on our servers; furthermore we hold absolutely no payment information such as bank details or credit cards". There is no access to my card information on my account section. They have not removed my card details. The system allows couriers to bid but when a customer wants to accept that bid couriers adjust the price upwards! So frustrating & time wasting. Like dealing with a black hole”

Posted 2 months ago

Hi Susie, We appreciate your feedback, and we're sorry for any inconvenience you've faced. Here's some information to address your concerns: 1. Card Details: Shiply itself doesn't store card details. However, our payment provider may retain this information. If you wish to have your card details removed, please send a request to our support team, so they can assist you with this. 2. Phone Support & Live Chat: We have discontinued phone support and don't offer live chat. For assistance, please get in touch with us via email at support@shiply.com. 3. Bid Adjustments: Providers are not permitted to modify bids after submission. If you notice any bid adjustments, please report them to support@shiply.com along with relevant details. We appreciate your feedback and are committed to enhancing our services based on user input. Kind Regards, John

Posted 2 months ago

“The delivery day was agreed upon and not honored and unacceptable alternatives offered with no effort to make it work for the customer.”

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 2 months ago

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Shiply is rated 4.5 based on 41,268 reviews