Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,273 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,273 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Renay

298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find the site shiply very helpful to find quickly a transporter. Thanks to the evaluations given, it is easy to find something suitable. The only thing which is not correct ist the amount taken by shiply. In their statutes is written 10 to 14% but you don't have the possibility to see it before accepting the deal and then you have the surprise that shiply takes 43% in my case. I wrote shiply to get an explanation for this. But I didn't get an answer till now.”

Helpful Report

Posted 10 months ago

Hi Marie, We're glad to hear that you found our platform helpful in quickly finding a transporter and that the evaluations provided were useful in making your decision. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. If you have any further questions or concerns, please feel free to reach out to our support team at support@shiply.com. We're here to assist you and provide any necessary clarification. Kind Regards, Steve

Posted 10 months ago

“Not the best experience. Payment instructions were not clear, and so on delivery, I got harassed by the driver while at a wedding. Needs to be clearer on what is expected.”

Helpful Report

Posted 10 months ago

Hi Tom, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be made more aware of your experience with them. If you have any further concerns or questions regarding your experience, please don't hesitate to contact our support team at support@shiply.com. We are here to assist you and address any issues you may have encountered. Kind regards, Anne

Posted 10 months ago

“Shiply is a very good idea but the automatic algorithms need improvement. If I try to discuss via message the pick up times, the system identifies numbers and thinks i am trying to bargain prices or send direct contact data and blocks the message. This should be taken care of, it is impossible that this problem has not been identified earlier.”

Helpful Report

Posted 10 months ago

Hi, Thank you for bringing this issue to our attention. We apologize for any inconvenience this has caused during your communication with transport providers. We are constantly working on improving our algorithms to provide a better user experience and ensure smoother communication between users and transport providers. If you have any further suggestions or encounter any other issues, please do not hesitate to reach out to our support team at support@shiply.com. Thank you for your understanding and continued support. Kind regards, John

Posted 10 months ago

“Communication started out very well. I accepted an offer. The company which made the offer was new to Shipley, did not like the terms of the contract with Shipley, and will not continue the business relationship. They referred me to another transporter, who was excellent”

Helpful Report

Posted 11 months ago

Hi Ron, At Shiply, we strive to connect customers with reliable transport providers who can meet their needs. While we regret the change in the transporter, we're pleased that the situation was resolved with the assistance of the alternative provider. If there's anything else we can assist you with, please don't hesitate to contact support@shiply.com. We value your feedback and are continuously working to improve our services. Kind Regards, Michael

Posted 10 months ago

“Initially very convenient, if you haven't a list of shippers to hand, but quickly becomes tiresome as Shipley ensures that they keep their commission.”

Helpful Report

Posted 11 months ago

Hi Lorraine, Shiply operates as a platform that connects customers with transport providers, and as part of the service, we charge a commission to cover the costs of maintaining the platform and facilitating transactions. This commission allows us to continue providing a reliable and secure platform for both customers and transport providers. Your feedback is important to us, and we will consider it as we continue to improve our services. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 11 months ago

“You need to process the payments faster. This is a Show stopper for Transports that need to be arranged quickly.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback regarding payment processing. We understand that timely payment processing is crucial, especially when arranging transportation services quickly. We continuously strive to improve our payment processes to ensure efficiency and promptness. We appreciate your patience and understanding, and we are committed to providing a smooth and efficient payment experience moving forward. If you have any other questions or concerns, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“Wegen Bezahlung hat sich die Kommunikation zum Spedituer verzögert.”

Helpful Report

Posted 11 months ago

“Man bekommt keine Rechnung über die Provision von Shiply.. Man kann sich die Finger danach wundschreiben.. und die Gebühren von Shiply sind unverhältnismäßig hoch.”

Helpful Report

Posted 11 months ago

“It all seemed fairly good though I was uncertain on how to stop quotes coming through once I asked for a quote, without only accepting a quote.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. We're glad to hear that your experience on our platform was mostly positive. Unfortunately, the only way to stop receiving quotes is either by accepting a quote or deleting the listing. Once you have received a quote, our system assumes that you are still interested in receiving quotes from other couriers until you accept one. If you have any further questions or concerns, please don't hesitate to contact our customer support team at support@shiply.com. Best Regards, John

Posted 11 months ago

“Very confusing website”

Helpful Report

Posted 11 months ago

Hi, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will use them to continuously improve customer experience. Kind Regards, Anne

Posted 11 months ago

“The idea is good but I had some issues: - messages were restricted/controlled at the beginning because also typing information like weight and nr.of boxes the system recognised it as telephone number. Asked info to the customer care, sharing the screenshots that I didn't add any personal info but they didn't solve the issue but answered on the ticket that was solved. - payment by sepa has been worked only after a week and in the meantime no communication with the choosen moving company was possible. Also here pushed several times with the customer care, asking to elaborate the payment asap but no real help received.”

Helpful Report

Posted 11 months ago

Hi Annalisa, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will use them to continuously improve customer experience. Kind Regards, John

Posted 11 months ago

“This is a fantastic service and provided simple shipping when I need it. However, they do not vet all the carriers, and the first service provider scammed me out of $303. Shiply only refunded $50.”

Helpful Report

Posted 11 months ago

Hi, I am sorry to hear your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Megan

Posted 11 months ago

“I think the site was useful, provided me with the needed contact and service I required, there is a lot of room for improvement on oversight on this site/service. There are a LOT of profile bids that were clearly not from reputable service, the amout of scam profiles was note worthy.”

Helpful Report

Posted 1 year ago

Hi Bob, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Thank you for taking the time to share your feedback with us. We appreciate your thoughts and will use them to continuously improve customer experience. Kind Regards, John

Posted 11 months ago

“Le service après vente est trop lent. On ne peut pas avoir de réponses rapides . C'est très désagréable.”

Helpful Report

Posted 1 year ago

“Collection and delivery took ages, arrived damaged. Contact details for courier booked are incorrect and couldn’t speak to company directly. Company was called RedCube but emails came from SK logistics….. from instruction to delivery was living nightmare.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, John

Posted 1 year ago

“Communication was lacking initially and took over a month to get a pick up. Driver’s barely spoke English. Pick up was 6 hours later than originally planned. Delivery was late.”

Helpful Report

Posted 1 year ago

Hi Laurie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Kind Regards, Steve

Posted 1 year ago

“Shiply itself is kind of expensive”

Helpful Report

Posted 1 year ago

Hi Adrian, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Steve

Posted 1 year ago

“General a Good Plattform. But especially for international transport by far too high commission.”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear that you feel this way. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Anne

Posted 1 year ago

“Counter-offer is not available”

Helpful Report

Posted 1 year ago

Hi Dean, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If your issue is not yet resolved, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Michael

Posted 1 year ago

“Easy to use. There are hidden fees that I didn’t like. When I booked the shipping company I paid a down payment that was suppose to go to the shippers nut was later explained went to Shipley.”

Helpful Report

Posted 1 year ago

Hi Vikki, Thank you for your feedback about our platform being easy to use. However, we apologize for any confusion regarding the down payment and hidden fees associated with your shipment. Please note that this payment is intended to secure your booking and is used to cover the cost of our platform services. We feel that our commission rates are fair and reflect good value. However, we understand not all our customers feel the same way, and we appreciate the feedback. Kind Regards, Megan

Posted 1 year ago

Shiply is rated 4.5 based on 41,273 reviews